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Todd Wenzel Buick GMC of Grand Rapids

Grand Rapids, MI

not yet
rated
22 Reviews

2727 28th Street SE

Grand Rapids, MI

49512

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Showing 22 reviews

October 22, 2023

I would not take my truck there ever again crooks they ovr charge you then they don't even fix your vehicle right More

by crazyla33pat mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashleigh Korfhage, Nikole Forsgren
Oct 23, 2023 -

Todd Wenzel Buick GMC of Grand Rapids responded

Hello, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to know more details, so that we can deliver a better experience next time. Please feel free to reach out to our Service Director, Matt Andrzewski at matta@toddwenzel.com or (616) 975-3649 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you.

March 26, 2023

I would not buy a truck from this place even if they were the last dealership on the face of the earth.....do not stop here,,,,do not buy here. Not an honest person at this place. Very crooked sales tactics, More

by jcope5098
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kevin in sales
October 20, 2022

One of the worst service departments in west Michigan. Stay away from this dealership for any warranty work. Their customer service is absolutely sickening and their lack of respect for their client is ho More

by Outraged client
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Nov 18, 2022 -

Todd Wenzel Buick GMC of Grand Rapids responded

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.

April 16, 2022

Had a certified pre owned silverado all set up and negotiates on and once I walked in with cash and check in hand I was informed that the vehicle wa not cpo More

by Smh at it all
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William beger
January 13, 2022

Qi you brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesman.” And then… they don’t come. Instead you get friendly people who are not pushy. They’re helpful. They liste More

by Deann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darian Lawson Devon Overhuel Jamie Walters
October 22, 2021

I had a wonderful experience at Todd Wenzel. They even brought my car down to me after servicing. Every person I interacted with made my car buying experience a good one. I will buy again from them. This More

by Darrockstar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Walters
September 21, 2021

I worked with Darian Lawson at Todd Wenzel Grand Rapids. Darian was great super friendly and knowledgeable. Followed through without being pushy. Thank you Darian More

by Chris
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darian Lawson
June 15, 2021

Thank you Greg Haman for setting me up with a new lease today! Great,honest and kind man. Third time leasing here will lease again :) More

by Weekley88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashleigh Korfhage, Brad Plaggemars
May 29, 2021

Todd Wenzel Buick GMC of Grand Rapids has been AMAZING to work with! They are professional, knowledgeable, customer centric, responsible, accessible, attentive, and trustworthy. The entire end-to-end experie More

by AMApel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Haman
December 02, 2020

After you purchase your vehicle they will ignore you. I've tried by Text, Email and Phone and no one will return my messages. They are a High Pressure company and act nice to your face but as soon as the More

by wes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Pham
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