Tom Bush BMW of Orange Park

Service on vehicle / no loaner car Was so disappointed. I have a BMW, Audi and Escalade. When I bring my Audi and escalade in, the service department is very accommodating with provid Was so disappointed. I have a BMW, Audi and Escalade. When I bring my Audi and escalade in, the service department is very accommodating with providing me a loaner car whether it be for a couple hours for a whole day. This is something that I would expect from a high-end vehicle dealer. When I contacted the BMW dealership they informed me that they do not give loaner cars. I actually called a couple different times just to confirm. The dealership indicated they can do a shuttle service, but they do not give loaners for service work. I explained that my other high-end vehicles provide a loaner car and was shocked that they don’t at BMW. This is very disappointing and not at all what I would expect from dealing with a high-end vehicle. This will definitely impact my decision when I look to trade in or buy my next vehicle, and more than likely I will lean towards purchasing an Audi over a BMW. It seems like a small thing, but it matters as someone who is used to Best in class service. I did not get it in this case and I felt like I was asking too much from the service department, which is a bad thing to do with a customer that is paying for vehicles of this caliber More

Sales experience with Jim Mitchell I was lucky to have been paired with Jim Mitchell when I walked into Tom Bush BMW. Although I consider myself fairly savvy with respect to car shoppi I was lucky to have been paired with Jim Mitchell when I walked into Tom Bush BMW. Although I consider myself fairly savvy with respect to car shopping, Jim absolutely exceeded my expectations for product knowledge, professionalism, and follow-through. He was an absolute pleasure to work with, and I especially appreciated the respect I received from him beginning with our first encounter in the showroom and continuing after the car was delivered. An excellent sales and post sales experience! More

Post delivery training BMW offers additional training for purchasers of their vehicles. This program is known as “BMW Genius” and is offered by Tom Newell at Tom Bush BMW a BMW offers additional training for purchasers of their vehicles. This program is known as “BMW Genius” and is offered by Tom Newell at Tom Bush BMW at Orange Park. About 3 weeks after taking delivery I met with Don and we reviewed a wide variety of systems and features on my X3 M40i. Don spent about an hour with me, alternating between answering my questions and also steering me towards topics that he felt would be useful. I left that session feeling that I had gained a far better understanding of my X3. Combined with a great sales experience with Jim Mitchell, I heartily recommend this dealership. More

Good service experience Car was serviced and everything requested was completed, however the BMW medallion on the trunk of my cute car was severely damaged. I bought the car Car was serviced and everything requested was completed, however the BMW medallion on the trunk of my cute car was severely damaged. I bought the car at the dealer and have been faithful about setvicing it there, but am not happy with the medallion damage. More

Not a Merry Christmas Delivery That was then; this is now (2/23/2019): On November 16, 2018, I ordered a 2019 X3 XDR30I for my wife for Christmas. I paid $60K cash in round numbers That was then; this is now (2/23/2019): On November 16, 2018, I ordered a 2019 X3 XDR30I for my wife for Christmas. I paid $60K cash in round numbers. The car was delivered on November 29, quick we thought for a specially ordered BMW--too quick it seems. On the way home from the dealer, my wife called in a panic to say that the tire pressure monitor malfunction light had illuminated. I told her not to worry and when she arrived home, I checked the tires and attempted to reset the tire pressure monitor. As it turned out the TPM was in fact faulty. After a more than a week of repeated unanswered calls to the sales manager and repeated denials that there was a problem, followed by lame and inappropriately personal excuses from the salesman, on December 7, an always reliable contact in the service department agreed to pick up the car and deliver a loaner. The dealer confirmed that the TPM was faulty. The car was returned 11 days later, during which time we received only one update prompted by my inquiry for a status report. Mileage in was 346. Our new car was returned with 550+ on the odometer. Today, I took the car to be washed and for the first time retracted the moon roof shade to inspect the glass. I found hand prints and what appeared to be suction cup marks left from manufacture, marks that should have been removed when the car was detailed for delivery. This is my 9th new BMW. The first eight experiences were memorably outstanding. For all our trouble with this delivery, we have received no calls of explanation or apology from the dealer or from BMW. We don't know what to expect next, but watch this space. More

Top notch professionals!! Great experienced with this dealership. They work with you and are fast and efficient throughout the whole process. They have a large inventory of pro Great experienced with this dealership. They work with you and are fast and efficient throughout the whole process. They have a large inventory of pro owned and new bmws and a beautiful dealership. Jorge is world class sales advisor. Very personable. Very knowledgeable. It would be my pleasure to work with him and the rest of Tom bush of orange park in the future. I will recommend them to all my friends. More

Excellent Sales, Service & Customer Support I have bought 2 new BMWs in the past 13 years from Tom Bush BMW Orange Park. I highly recommend their friendly and knowledgeable sales staff and serv I have bought 2 new BMWs in the past 13 years from Tom Bush BMW Orange Park. I highly recommend their friendly and knowledgeable sales staff and service departments. If you have any questions or just need help with your current vehicle they are there to help you! More

Who would have thought having one’s car serviced could be so I’ve had my X3 for over a year and it’s my favorite car EVER, but even though my Genius meeting just before taking my new car home was thorough, for m I’ve had my X3 for over a year and it’s my favorite car EVER, but even though my Genius meeting just before taking my new car home was thorough, for me it was a little overwhelming. So I read up in the manual, but still had some questions, Before my service appointment last week, I made an appointment with BMW’s Genius, Don Newell....Don is amazing! I hadn’t realized how many little things I still didn’t know!! And Don also gave me lots of little hints..so now I can enjoy driving my BMW even more!!!!! More

Great experience with BMW Genius Don Newell Am the proud owner of a 2018 M2 purchased from Tom Bush BMW a year ago - a very cool, high performance vehicle. Brought it into Don yesterday for him Am the proud owner of a 2018 M2 purchased from Tom Bush BMW a year ago - a very cool, high performance vehicle. Brought it into Don yesterday for him to help me pair my new Apple XS iPhone with the vehicle's onboard Apple system, my third iPhone while owning this car. Don accomplished that quickly. Then he gave me an excellent tutorial on several of the vehicle's technology features not known to me previously (although I had already learned many of the features previously when I took delivery from BMW in Greenville SC in December 2017, and one other earlier session with Don a few months ago. It's amazing what this car's technology can do for you while you're sitting in the driver's seat and familiar with all the systems, and Don makes it fun to learn. My wife and I have also enjoyed working with Douglas, Danny and the entire TB service team. More

Oil leak problem The whole team at Orange Park BMW were fantastic. Jennifer Franke is a great advisor. I want to thank the tech George Ortiz, car runs great. Want to a The whole team at Orange Park BMW were fantastic. Jennifer Franke is a great advisor. I want to thank the tech George Ortiz, car runs great. Want to also thank I hope I get it right Miles for the drop off at home and fellow shipmate Stan for the pickup. You all are a great team. Thanks for everything. More