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Tom Bush Volkswagen

Jacksonville, FL

4.9
297 Reviews

9850 Atlantic Blvd

Jacksonville, FL

32225

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297 Reviews of Tom Bush Volkswagen

December 23, 2020

Worked with David Greer in getting the car I wanted at a fair and honest price. Process was smooth and enjoyable. David was honest and never pushy. More

by Bbaldizon15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greer
Dec 23, 2020 -

Tom Bush Volkswagen responded

Thank you for taking the time to leave us a review! We are so glad David took such good care of you here at Tom Bush Volkswagen, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!

December 10, 2020

Extremely poor - brought car to have sensor changed in tire and then my 18 month old Battery amazingly died after they test drove the car - and then my air conditioning which has worked excellently the pa More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Dec 11, 2020 -

Tom Bush Volkswagen responded

Rob - I'm disappointed to see the 1 star. I can assure you that we run our business to take excellent care of our customers and their vehicles, so I would appreciate the chance to learn the details of this visit. I won't be able to without your last name, so would you please give me a call? Thank you, Scott Clemons - Service Manager - (904) 371-4370

December 03, 2020

I travel from St. Simons Island, Georgia to Tom Bush VW in Jacksonville to have my vehicle serviced. I do so because of the Excellent Service I receive at Tom Bush. My Service Representative yesterday (Al More

by bpbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Dec 03, 2020 -

Tom Bush Volkswagen responded

It means a lot that you make the trip out to see us at Tom Bush Volkswagen! We are delighted that you can depend on our Service Team to take excellent care of you and your vehicle. Thank you so much for posting a great review about Alan! We truly appreciate your support.

November 18, 2020

I trust Tom Bush because of their friendly attitude to make sure you are receiving the best service for your cars needs. My Tiguan VW runs much better now since you fixed the recall problem. Thank you ver More

by David Hogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan poop
Nov 18, 2020 -

Tom Bush Volkswagen responded

Hi David - Thank you for taking the time to review us! We appreciate your support and are proud to hear that you trust Tom Bush Volkswagen with your business. Safe travels in your Volkswagen Tiguan, and we hope to see you back!

October 29, 2020

Greatly appreciated the smooth service provided by everyone at Tom Bush. From the scheduling representative, to John K, the shuttle driver and the guy that brought me my car, all great. Thanks More

by TomDela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John K.
Oct 29, 2020 -

Tom Bush Volkswagen responded

Hi Tom - Thank you for taking the time to share your experience! We are proud to have earned your business and happy to hear that John and the team delivered such a seamless service experience. Safe travels, and we hope to work with you again at Tom Bush Volkswagen!

October 27, 2020

Chris was very professional, helpful, and assistive! When I arrived at my scheduled appointment, I was told I didn’t actually have an appointment. Apparently the gentleman I spoke with a month ago did not fo More

by lbell4jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 28, 2020 -

Tom Bush Volkswagen responded

Thank you so much for choosing Tom Bush Volkswagen. We are glad to hear that Chris ensured that your visit went smoothly. We truly appreciate your positive feedback and wish you safe driving!

October 27, 2020

Took advantage of tire sake special of four for price of three. Set up appointment for install of tires and fifty thousand mile service which is due. More

by edwinejackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 28, 2020 -

Tom Bush Volkswagen responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your tires here at Tom Bush Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

October 22, 2020

Pleased with service greeting and service work was performed within the time expected. Requiring 25 words is a stupid policy and should be changed if you expect a response More

by GarryFuld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sciandra
Oct 22, 2020 -

Tom Bush Volkswagen responded

Hi Garry - It is fantastic to hear that you had such an exceptional service experience at Tom Bush Volkswagen! We appreciate you taking the time to review us and hope to work with you again down the road. Safe travels!

October 17, 2020

Michael Orr provided outstanding customer service. He was very prompt in answering questions and did so with total professionalism. I will definitely recommend friends and family. More

by lmims42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Orr
Oct 19, 2020 -

Tom Bush Volkswagen responded

All of us here at Tom Bush Volkswagen appreciate the 5 stars! It's wonderful to know that Michael took such excellent care of you and we'll be sure to pass along your kind feedback. Thank you for the generous recommendation!

October 15, 2020

Good day everyone! As always, Chris Hume used his friendly and utterly magnificent attitude by welcoming me. He further explained the appropriate drivability I need to perform to avoid the sound of t More

by Carolbrown28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Loh as always. What a lovely human and caring human being! , Kenny Loh
Oct 15, 2020 -

Tom Bush Volkswagen responded

Hi Carol, thank you for posting about your recent visit with Chris at Tom Bush Volkswagen. We strive to provide excellent service for guests and I am glad to hear that your vehicle was taken care of.

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