Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood

Reneged on signed quote Changed the price from a written and signed quote at the last minute and then tried to bully us into accepting it. Then offered the same vehicle on tr Changed the price from a written and signed quote at the last minute and then tried to bully us into accepting it. Then offered the same vehicle on truecar.com for 700 dollars less than the quoted price and would not honor it when we called them on it !!! And after all this said basically accused me of lying. I now understand the angst people have when automobile shopping !!! More

No service support, no more Fiat, not happy at all! This is just to make myself feel better. Here goes. I have a Fiat. Came in for service, thought that I had bought 4 oil changes up front for $80. This is just to make myself feel better. Here goes. I have a Fiat. Came in for service, thought that I had bought 4 oil changes up front for $80. But I had not. I had bought up to 4 oil changes but only over a certain amount of time. I had used two. No one told me this, that my oil change would not be free. Instead, the service person went ahead and changed my oil, and then told me the news. Not cool. And, as you all know, we no longer have any professional service options on this side of town now. I have to go to 96th street, for warranty, or extended warranty service, which, you guessed it, I did buy the very long term extended warranty. The whole 'charge you for you oil change thing' really set me off, but I did not trip out at all with the person. No point. Paid, left, and will not be back, ever, for all of the above reasons. Any time your dealership comes up in conversation, and I speak to about 2000 people or so a year in my profession, I will make my experience known. The above is not my real name, but the email address is a secondary one. There is nothing you can do. You have already done enough. Butler Fiat, the only place I can get service unless they drop Fiat, is 40 minutes away from where I live. An hour and a half round trip, not including however long I have to be there for service before I can leave. VERY disappointed. Beyond disappointed. The oil change messed up scenario just pushed me into a rage. Now I am stuck, with this scenario for my car, which is not great, not cool, not in any way acceptable, by the way, for as long as I own it. Extreme bummer. Thanks for nothing. More

Buyer Beware Purchased a 2007 Jeep Compass on May 2014 from this dealership, now it's the end of November 2014 and I'm having an end number of issue with the vehic Purchased a 2007 Jeep Compass on May 2014 from this dealership, now it's the end of November 2014 and I'm having an end number of issue with the vehicle, everything from Transmission, starter, struts, mileage, etc. When I brought the car in after using it for a month with issues about the transmission, they changed the back brakes and said that should solve the issue, and told me that it was my driving style. Took it in again, same issue with transmission and again told me that it was my driving style, took in again with a check engine light illuminated after three months of ownership, they said it was due to the weather. Took the car to Firestone yesterday, found out all the issues that were lurking under the bonnet of the car. And now the response from this highly recognized, and accredited dealership is that you don't have a warranty on the car, and you're going to have to take care of all the issues on your own. More

We have 2 Dodge vehicles and 1 Jeep in our household. This dealership has been very hospitable from day one. The hospitality continued into the service department. We have been very happy with all of o This dealership has been very hospitable from day one. The hospitality continued into the service department. We have been very happy with all of our interactions with this dealership and all the staff. More