Tom Peacock Nissan

chargred for extra service that I requested not be done I went and purchased the part to be replaced and specifically requested what I wanted done to my vehicle. When I asked for a quote they gave a quote b I went and purchased the part to be replaced and specifically requested what I wanted done to my vehicle. When I asked for a quote they gave a quote but which included diagnostic test which I declined they run given I already knew what was wrong with my vehicle. Ms. Gordon in service stated that if I was requesting a certain service to be done that they would do that and I would not be charged. The tech Feliz quoted me a different price and I asked that they just do install and program ONLY!!!! I was still charged and they still did a diagnostic test which I did not receive nor did they explain if they found anything else wrong. When I spoke with the manager today he was rude and said I agreed for them to do the test and that they would credit my account which all I want is a refund of the $120 that I was charged.. I will not be going back to this dealership for service on my car they do not listen to customer when they ask something not be done. Mr. Munoz in parts was really friendly and helpful and was there when I said what I wanted done to my car. Even on the receipt only says labor charge and does not have how much I was actually charged for install and programming. The cashier was even confused so I feel as if they scammed me and it's not fair especially since I'm a single mother and all I needed was what I asked when I already knew what the problem was..... More

Mad as xxxx Worst dealership ever. Would never go back even if the service was for free. Service manager hock was a total jerk on the phone and his boss would nev Worst dealership ever. Would never go back even if the service was for free. Service manager hock was a total jerk on the phone and his boss would never answered my repeated calls, even after telling the receptionist I was a very unhappy costumer. It just boils down to they don't care about you just your money. More

BEST ! I love the atmosphere all the stag to friendly I love the way treat me all the time when I need any services also have the best solution for anything I love the atmosphere all the stag to friendly I love the way treat me all the time when I need any services also have the best solution for anything I recommend this place 💯?? More

Sucks They have you come in pretending as if they're going to help you with your trade in it's false advertisement they said they take your trade no matter They have you come in pretending as if they're going to help you with your trade in it's false advertisement they said they take your trade no matter how much you all when you're getting them they say they pay up to the rough trade in really they suck More

Very upsetting experience Have been shopping for 2 months by far my worst experience. Houston is a competitive market I would shop elsewhere, no reason to deal with drama. Here Have been shopping for 2 months by far my worst experience. Houston is a competitive market I would shop elsewhere, no reason to deal with drama. Here is what happened to me at Tom Peacock Nissan. Spoke with Julia Rodriguez over the phone and confirmed I would be using my own finance and the price of the car at 24K. Drove 8 hours and met with salesman Bob Boragine. We were close to settling on 24K when I met with manager Mike Nash who advised me the price would now be 25K because I was using my own finance. I was upset but offered to meet in the middle at 24, 500. Bob then informed me the price was now 26, 100 not 25,000 that they just offered. I left and called back later explaining I was upset and spoke with manager Gus San Andres. I asked if they would work with me because I loved the car. Gus then offered 26,900 explaining there were dealer fees and thats the best he could do. In the meantime they changed the internet price from 23,999 to 27,900. Finally, Gus offered 26,900 and I declined. I go on the internet today and the Audi is now 26,900 online after Gus advised me that was him making good on everything More

Extremely disappointed I am a returning customer at Tom Peacock Nissan. On Friday 11/18/16 I went to get an oil change on my 2013 Nissan Altima. While there I decided to inq I am a returning customer at Tom Peacock Nissan. On Friday 11/18/16 I went to get an oil change on my 2013 Nissan Altima. While there I decided to inquire about a 2016 Maxima that I saw on their website. I advised the salesperson that I received a pre-approval in the mail. He left then & returned with the pre-approval notice & said they would work the numbers based on that pre-approval. He then returned with his brother Raul, & said he would be assisting him in this sale. At that time I didn't understand but came to realize he was passing me off to his brother to take over the sale. Before he left I advised him that Mr. Calvin Williams had assisted me for the purchase of my current vehicle. I then spoke with Calvin and Raul and Calvin insisted that I complete the loan application so that he could try another bank. He advised me that he would only be submitting the application to ONE bank. That was a lie. Next Mr. Aaron Rush, the finance manager, asked me into his office, I had been passed off to another person again. He then showed me the breakdown of what the cost of the car would be and what my monthly note would be. The vehicle was priced for more than what it was listed as online so Mr. Aaron adjusted the price to match. I then advised him that I had $250 one to one sales points so he added that to the deal. I then agreed to the terms which were out of my price range but close. I then asked if I could look at the vehicle one more time. Mr. Rush asked if I had test driven it and I told him no, which he was shocked to hear. He then had the vehicle pulled around for me to look at. Upon inspecting the vehicle there were some scratches around the vehicle that had me concerned. I expressed my concern to Mr. Aaron and pointed them out. He stated that they were from when the car arrived & they pulled the plastic off. He told me that it would be taken care of before I left with the vehicle. We then went back inside to finalize the deal and he went to run it by his manager & returned to inform me that I couldn't use the one to one points towards the purchase. Mr. Rush told me that the points could be used towards a purchase in the parts and accessories department. He directed me to finance to sign the contract. That's when Raul returned to tell me that service had locked my keys away & I would not be able to get my things out of my car. I had my purse & house keys in there. So I had to return the next day to get them. I ended up having to stay with someone that night because I didn't have my house keys to get in. I was then informed that the loan would be through NMAC. This made me upset because there was no reason to run my credit 4 times with different banks if we were just going to go through my pre-approval with Nissan anyway! I signed the contract and then met with the final person in delivery. Upon looking at my "New" car I noticed the car wash was rushed and there were more scratches than I noticed before, also a missing part on my passenger door handle and a dent in the rear bumper. I was very dissatisfied!!! Mr. Rush said that these would be taken care of & it was not. I then expressed my issue with the delivery personnel & she went to get a manager. Ozzy advised me to return the next day & that it would be taken care of. I returned the next day to get my things out of my trade-in and saw Mr. Rush & told him my issue with my "New Car". He then went to see what he could do about it and told me to return on Monday and that he would be there by 7:30 am with a loaner car ready for me & they would take care of the scratches, the missing piece, the dent and the window tint. I arrived that Monday morning around 7:45 am and there was no one in sales there. My Altima that I traded in was still sitting in the front of the dealership where I left it Saturday morning. I waited approx 20 min before Mr. Rush arrived, and then waited for the loaner. I called the parts department to inquire about using my points Mr. Rush said I could use there & they advised me that I couldn't. At this point I am extremely dissatisfied!! I picked up my car that same day only to find there was still a dent in my bumper ,scratches & had to return yet again for it to be fixed. I made an appt for Friday 12/2. I dropped my car off expecting to pick it up the same day only to find out it wouldn't be ready til Monday. I told Mr. Rush I need to get my things out of my car for work on Monday morning. Before arriving I received a call from Mr. Rush asking me where my badge for work was so that he could get it. I told him I wanted to get my things myself. When I arrived Mr. Rush handed me my work badge after a JUST told him not to go through my personal belongings, that I wanted to get it myself. Furious, I asked him to just return my car. He then goes off to do other things and Mr. Calvin goes to bring my car around & brings someone else's car! He then brings my car & they hadn't done ANYTHING to it. Ive email the GM & still NO REPLY! More

Bait and Switch False advertising is the name of their game. I have given them every opportunity to earn my business, but they will not meet the price as advertised. False advertising is the name of their game. I have given them every opportunity to earn my business, but they will not meet the price as advertised. Beware, they will try to bully you as well. More

Excelente service Atencion amabilidad y una comodidad un servicio super Una calidad buenisima y un trato estupendo es lo mejor para k un cliente quede satisfecho y en Atencion amabilidad y una comodidad un servicio super Una calidad buenisima y un trato estupendo es lo mejor para k un cliente quede satisfecho y en Tom peacock lo tienen gracias More

Service department The service director Rich was amazing! He went out of his way to take care of a long time customer. We really appreciate everything he did for us. I r The service director Rich was amazing! He went out of his way to take care of a long time customer. We really appreciate everything he did for us. I really appreciate when people have great customer service. Thanks again. More

Excelente servicio Gran servicio de atención al cliente en este lugar, corta espera y precios muy razonables 100 % recomendado.. Tienes que venir a comprar tu carro aquí Gran servicio de atención al cliente en este lugar, corta espera y precios muy razonables 100 % recomendado.. Tienes que venir a comprar tu carro aquí! More