Town and Country Ford

BUYER BEWARE!!! Today is 2/11/16. On 12/18/15, I purchased a fully loaded 2015 F-150 King Ranch from T & C Ford that had multiple significant cosmetic flaws. Several Today is 2/11/16. On 12/18/15, I purchased a fully loaded 2015 F-150 King Ranch from T & C Ford that had multiple significant cosmetic flaws. Several were found the day of purchase once the vehicle was delivered, unfortunately, that was after the 3 HOUR paperwork session was completed. I was assured each issue would be addressed, and that I should not be concerned. Of course, I was told the paperwork would only take 45-60 minutes!! The other cosmetic flaws were discovered on 12/19/15 and 12/20/15. These were brought to the attention of T & C Ford early on 12/21/15. At that time, I communicated my belief that the many issues could indeed be repaired or replaced, but that was not something I wanted to participate in. As a result, I proposed we void the 12/18/15 sale and target the purchase of a 2015 F-150 Platinum I was interested in. The dealership ignored my request. But then again, the dealership created the flaws, not Ford Motor Company!! After multiple phone calls and emails, a meeting was finally set to review the growing list of issues associated with my truck. A date of 1/4/16 was set to complete the repairs, and I subsequently left the truck with them on that date for a period of 5 days. While many of the original issues were pursued, not all were completed, and additional issues arose. Chief among the latter set of issues is the fact that their detail shop damaged $5K worth of wheels and tires. The damaged wheels and tires were replaced on 1/8/16 with another set from a truck in their lot inventory. However, it was soon discovered that the replacement wheels were also scratched by the same internal detail shop that damaged the original set. This particular damage was noted by multiple Ford representatives on 2/4/16 when a comprehensive review of my truck was completed by a Ford Field Service Engineer named Alan. Alan asked that I give him 2 business days to formulate a plan of action for the outstanding items reviewed. Chief among those items are the severely etched glass, the scratched wheels, the etched paint, and the mismatched door panel. Also, be advised, the damaged wheels and tires were placed on a 2016 King Ranch with the hopes that the next guy wouldn't notice!! Today, we are now one week removed from that 2/4/16 meeting, and no plan of action has been communicated by Ford or by local T & C personnel. Even a moderate resolution here is being made impossible by T & C Ford. Keep in mind that I have contacted my sales person (Carl Ralston), his sales manager (Keith Starnes), the dealership General Manager (Charles Pierce), the dealership Operations Manager (John Lomenzo), the dealership Service Advisor (Jacob Groeneveld), the dealership Service Manager (Steve Ganc), Ford Motor Company Rep (Sonia Ortiz), Ford U.S. Sales Director (Dave Mondragon), and Ford Field Service Engineer (Alan ??). My attempts have been via email, telephone, and actual visits to the dealership. This has been going on now for almost 2 months. So, when you consider +/- $3,000.00 of severely etched glass that needs replacement, +/- $4,000.00 worth of wheels that have been scratched, at least $400 of paint detailing to remove etching, no less than $800.00 of interior parts that need to be replaced, and other various items in need of attention, I would say the time has come to revisit my original request of 12/21/15 and put me in a new truck sooner than later. Please note that my truck has only 1,810 miles currently showing. This entire process has placed significant strain on my personal time, my professional schedule, and my wallet. I simply want to move forward in a vehicle that reflects $62,000.00 of my hard earned money. The current vehicle in my possession does not. As a result, I now have case files with The NCDOJ and The BBB Auto Line. It appears mediation will soon follow, which I view as an unfortunate path to pursue, but one that has been made necessary by T & C Ford. BUYER BEWARE!!! More

A Racist Dealership With Disgusting Service!!! Stay Away! I give them 0 stars! Don't even know where to begin with these nasty people! I have a Lincoln with top of the line PremiumCare warranty and Bumper to I give them 0 stars! Don't even know where to begin with these nasty people! I have a Lincoln with top of the line PremiumCare warranty and Bumper to Bumper. Brought my car in and explained all the issues-all my issues were also verified by another dealership. I had to fight for a rental I was entitled to. John refused to honor my Ford Lincoln warranties and didn't even fix a safety recall with my door locks. John called me on my way out of town and told me he was canceling my rental and would not be paying. I had to literally turn around and come back to Charlotte to turn in the rental and pick up my car that they refused to fix even though they acknowledged all my car issues. John even called the police on my boyfriend saying he was trespassing because he was talking to him about him refusing service and my warranties. This is the most unprofessional dealer I have ever dealt with. I called Lincoln's Client Rationship Center and made a claim. They said that they would be in contact with this dealership because they absolutely cannot refuse to fix a safety recall that is on my car or honor my Ford warranty. This place is a joke! Stay away! More

POOR CUSTOMER SERVICE I brought my 2001 F-150 in for service under warranty. They created a noise in the engine. They refused to fix it. Owner refused to talk to me. I I brought my 2001 F-150 in for service under warranty. They created a noise in the engine. They refused to fix it. Owner refused to talk to me. I looked at the customer service manager and told him I bought my last ford!! I want to thank them for forcing me to buy Toyota. I have bought two tundra, Seanna van, camry. LOVE THEM won't turn back. More

Made several phone calls to dealership for new Explorer. Originally worked with very nice new salesman (Mike); however, next day, he was no longer with dealership. After that, I received poor customer servi Originally worked with very nice new salesman (Mike); however, next day, he was no longer with dealership. After that, I received poor customer service, no return phone calls. Renee and Adam refused to contact other dealership where vehicle I was interested in was traded with. Town and Country lived up to their poor reputation; will never purchase vehicle from them, will not recommend this dealership and will tell others of my bad experience with them. FYI I contacted the other dealership that the original Explorer I was looking at was trasferred to. I have since traveled the 166 miles to that dealership to purchase my new 2014 Explorer. More