Toyota Direct
Columbus, OH
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I have purchased 2 cars and had both cars serviced by this dealership in the past 18 years. Up until a few months ago, I would have rated them 5 stars with a high recommendation. But now, I would rate th this dealership in the past 18 years. Up until a few months ago, I would have rated them 5 stars with a high recommendation. But now, I would rate them zero if I could, and I will NEVER trust my car to any of their dealerships again. I love Toyota cars, but the company itself and their "service" is now deplorable. I recently took my car in for regular maintenance and was charged $550 for an oil change (using regular oil, not synthetic as they always had before with my 122,000 milage engine), an alignment/rotation of tires, and cleaning out my AC system, which cost $235 out of my $550 bill. I had never had anyone at the dealership in the 18 years I'd went there mention that service. Two days later, I had a blowout of my front passenger tire on a busy roadway during rush hour. It's only by the grace of God I wasn't in an accident or killed. I took my car to Luke's Auto on Sinclair Road because I'd heard so many positive remarks on their service. They did a thorough inspection, drove the car and tested it out and came up with a complete list of what was good, what needed monitoring in the future what immediately needed repaired. They also included actual photographs of each damaged part on my while it was still on my car. The major problem was that the strut system needed completely replaced. The blowout had occurred due the strut spring breaking and puncturing the tire. Cost me $1300 for full replacement of everything. They also performed some other necessary work. Toyota had not mentioned anything to me about all these rusted or dangerous problems with my car. Do not trust your car to this dealership. They no longer know what the heck they are doing or just don't care anymore. Probably a bit of both. Goodbye Toyota Direct. More
Toyota direct are thieves I was not told any info about my car payment I purchased my car 2 weeks ago guess what it's broke down trying to get info from Sarah or perry is like changing a 2 years old diaper my car payment I purchased my car 2 weeks ago guess what it's broke down trying to get info from Sarah or perry is like changing a 2 years old diaper. I went to Toyota for a Nissan I was told keys are lost seriously what dealership has one set of keys???? Saturday I was left stranded in Newark Sarah nor perry cared it took many calls and screams to get a tow truck perry's answer you bought warranty seriously its been 2 weeks Toyota should be liable they sold me a bad car and lied about it they pray on the poor to get richer they are low life heartless people who like steal and cheat for A living please go to kia or ricart before your screwed like me!!!!! More
Cars. com found a RAV4 Hybrid coming into Toyota Direct. Fadi Hamid worked with me to lock it in for my purchase. Very helpful com found a RAV4 Hybrid coming into Toyota Direct. Fadi Hamid worked with me to lock it in for my purchase. Very helpful More
I have purchased/leased 4 vehicles from Toyota Direct. They have always been great to deal with. This time Toyota Direct went the extra mile to find the car I was looking for to lease. They tried for s They have always been great to deal with. This time Toyota Direct went the extra mile to find the car I was looking for to lease. They tried for several months to locate the type, color and features I wanted. Though they were unable to locate the model I was hoping for, they did find an upgrade with the exact features, colors and more. It was a hybrid, which I would have loved to purchased in the first place, but was not able to afford the extra monies one would cost. Toyota Direct went ahead and got the vehical in and since I had waited a few months they sold it to me for the same price as the original Rav 4 I had wanted. I love the hybrid and everything is as I had hoped to find and more. Thank you Toyota Direct. Again you have gone beyond my expectations. More
Worst experience ever! Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken it to the dealer 20+ times and it’s not fixed. i had to hire a lawyer More