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Toyota Direct
Columbus, OH
1,720 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,720 reviews
October 01, 2025
Very nice service guy. Always willing to help. Thanks a lot! See you next year. Always willing to help. Thanks a lot! See you next year. More
by kssmith14
Verified CustomerEmployees Worked With
October 01, 2025
this dealer ship like scams, 0 stars, never go back bought brand new and something broke after 10days , back bought brand new and something broke after 10days , More
by nguyentee343
October 01, 2025
Very reliable. Communicative. Efficient. Comfortable waiting room with refreshments and WiFi No problems with billing Communicative. Efficient. Comfortable waiting room with refreshments and WiFi No problems with billing More
by ahouse191
Employees Worked With
October 01, 2025
My rav 4 car new car have knocking noise and I had been there for 4 days and they still can’t fix its and they don’t want to tell me what is they problem is . They told me different reasons every day like there for 4 days and they still can’t fix its and they don’t want to tell me what is they problem is . They told me different reasons every day like the fist day they said that the car fixed but need to see in detail come tomorrow then the day we don’t have enough technicians come tomorrow then third day we still look at come tomorrow then the fourth day the person who works on my car call out the talk to manager then manager said they didn’t get enough time to look at but we sent the problem to Toyota and wait for report results. They dis respect me . More
by firereg11@gmail.com
September 29, 2025
The mechanic didn’t do a full car diagnostic , I didn’t know what all my car needed checked before my next appointment . Last appoint I needed an air filter change and this time I was told it was not neede know what all my car needed checked before my next appointment . Last appoint I needed an air filter change and this time I was told it was not needed when I asked . More
by omgdejesus
Employees Worked With
Not applicable
September 28, 2025
I was surprised that my final service was only a tire rotation and not an oil change. The service person said “ oh you get 5 services - not necessarily an oil change!” I guess I needed to pay better at rotation and not an oil change. The service person said “ oh you get 5 services - not necessarily an oil change!” I guess I needed to pay better attention! More
by jmurnane66
Employees Worked With
Jimmy
September 27, 2025
The team was fantastic and went above and beyond to create a great buying experience. create a great buying experience. More
by joel68
September 27, 2025
Always a great experience when I bring my car to Toyota Direct. I will continue to come here for service. Direct. I will continue to come here for service. More
by ssharon1
Employees Worked With
September 26, 2025
She didn’t explain the maintenance items clearly to me, and I didn’t hear it. But she claims she did, even though she never asked me to confirm or agree. When I booked online, it clearly said only tire rot and I didn’t hear it. But she claims she did, even though she never asked me to confirm or agree. When I booked online, it clearly said only tire rotation, but she added a bunch of services I didn’t want. I’m very upset. This was a terrible experience. I just moved to Columbus, and this was my first time at this shop—and it will also be the last. I’d rather go somewhere farther away. More
by gyczq1136
Employees Worked With
September 26, 2025
I was very pleased that they could fit me in when I had a sudden leaking tire. sudden leaking tire. More
by stargazer.1960
Employees Worked With
