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Toyota Direct
Columbus, OH
1,721 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,721 reviews
September 05, 2025
The online assistant made an appointment for me which I chose to be a Monday, Labor Day. I showed up at the appointed time but everything seemed to be closed so I went back the next day at the same time a chose to be a Monday, Labor Day. I showed up at the appointed time but everything seemed to be closed so I went back the next day at the same time as previous appointment. Isatou took great care of me. Work was done in a reasonable amount of time, and I was notified by text that my car was ready. She walked me out to find the car. I had a very good experience. More
by jaxmax30
Verified CustomerEmployees Worked With
September 05, 2025
Taye the Salesman was excellent in helping us select our new Grand Highlander vehicle very knowledgeable . new Grand Highlander vehicle very knowledgeable . More
by shawna.adams
September 05, 2025
They made the process smooth and transparent. They seem to have the most inventory in the area. They seem to have the most inventory in the area. More
by emran_khan
September 05, 2025
Schneider was a great sales guy! He was so patient and kind with us. Thank you!! He was so patient and kind with us. Thank you!! More
by pinkerton_2011
September 05, 2025
Quinton did an excellent job finding the car. They made the process smooth and transparent. They made the process smooth and transparent. More
by brian.hughes
September 04, 2025
Appreciate the help from Russ in the finance department was very friendly. Very knowledgeable about the car. Very satisfied with the product and the deal. was very friendly. Very knowledgeable about the car. Very satisfied with the product and the deal. More
by markadewalt
September 04, 2025
Russell Doddroe was great, He sold me my last 2 cars 🚙. Always there for Questions! Always there for Questions! More
by greyhorse126
September 03, 2025
Work was done in the promised amount of time. No problems with the service dept No problems with the service dept More
by shadowfax820
Employees Worked With
September 03, 2025
2 Hours for an oil change - I was given a number to text for updates, but when I sent text asking for an update there was no reply. I had to look for someone to get an update for updates, but when I sent text asking for an update there was no reply. I had to look for someone to get an update More
by kevwen1983
Employees Worked With
Not sure of the service persons name
September 02, 2025
We bring all our vehicles here to Toyota Direct and Chris Grossman's team They are always 100% at everything they do ! Customers for life Grossman's team They are always 100% at everything they do ! Customers for life More
by adammontemarano
Employees Worked With
