Toyota Direct - Service Center

Every time I come in for service something is wrong that your service people create your service people create More

Hi I like work you did my Toyota I am very happy I thank you you More

Loyal customer been going to this dealership over 2 decades great service friendly staff thank you decades great service friendly staff thank you More

Before my appointment I thought they were supportive. But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered a loaner. Based on that experience I traded the RAV4 and bought a Ford. More

I have use Toyota Direct Service for over 10 years. They provide good service, but I always feel it is more expensive than it should be. Also, the service consultant role is a bit confusing. I feel They provide good service, but I always feel it is more expensive than it should be. Also, the service consultant role is a bit confusing. I feel like I get stuck with a person because they checked me in (and they probably get the commission). This time, my consultant was not there the next day and it led to poorer service. I want great service every time I call or arrive, not just from the person who checked me in. More

They did not give me enough choices in cars and the salesman did not help. It sucks salesman did not help. It sucks More

I was able to be fitted in around my schedule. Everything was explained to me in a way that I understood. Everything was explained to me in a way that I understood. More

Always pleased with the service. I appreciate how the service reps and techs will take the time to answer all of the questions I may have. I appreciate how the service reps and techs will take the time to answer all of the questions I may have. More

The customer service was down right terrible. The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They never call back and you have to call again and it’s the same thing. It didn’t help that after they got my car working, it was leaking coolant from something wrong that happened during the visit. Jeremy, the manager, was very helpful and made it feel as if someone wanted to help and let me know where the was and how long it takes. Yet, this happened after two days and 10 calls that said they left a message to call back. More

Your are sending emails to wrong person! Please stop. I already talk to someone in the chat. STOP! STOP!! Please STOP sending me an email. You’re now irritating me Please stop. I already talk to someone in the chat. STOP! STOP!! Please STOP sending me an email. You’re now irritating me More