My Review Of Toyota Escondido:
Bought a 2007 Prius from this dealer and have had service done only by this dealer. I now have 75,000 miles on the car. In the time I have owned this car I've had 15 oil/filter changes, of which 10 resulted in a moderate to severe overfill (as much as 1/3 quart), even though there is a clear note on the service tickets to ensure that the level is at or slightly below the full mark. The usual attitude of the advisor when this is brought up is "It's not a problem, you can go over the full mark" (Owners manual disagrees). I've had numerous conversations with the service manager (Darrell) about this and always get a promise that he'll have a talk with his staff and this won't happen again (2 out of 3 visits overfilled, epic fail). The impression he left me with is "Hey, if you don't like the service here, go elsewhere, I don't really care". I've also asked to have the wiper blades replaced on 2 occasions (the latest just this past Saturday). The first time only the front blades were replaced, the second time (most recent) I was charged for 3 blades, however, they were not actually replaced. I had to take time out of a busy morning to have this rectified. In addition, appointments are useless, I show up at the appointed time and still have to wait up to 2 hours for a simple oil/filter change. Given this proven track record I simply can't recommend this dealership's service department and have chosen to take my business elsewhere.
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