Toyota Place

Toyota Place
9670 Trask Ave
Garden Grove, California 92844

Sales: (888) 352-5533
Service: (888) 897-2648
Parts: (888) 897-2648

Manufacturers: Toyota, Scion


Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
Free WiFi
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Instant Financing
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 10:00 PM

Tuesday: 9:00 AM - 10:00 PM

Wednesday: 9:00 AM - 10:00 PM

Thursday: 9:00 AM - 10:00 PM

Friday: 9:00 AM - 10:00 PM

Saturday: 9:00 AM - 10:00 PM

Sunday: 9:00 AM - 10:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.1/5
34 Reviews
Toyota Place

Overall Score: 4 Star Rating4.1



About Toyota Place
Certified: Toyota Place
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota Place has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota Place
Welcome to the "World’s Most Convenient Toyota store"!

TOYOTA PLACE Garden Grove is convenient for many reasons...from the sales and finance staff to the parts and service department our experience and knowledge make purchasing a new or used Toyota as simple as can be. Our Garden Grove Toyota dealership is a premier Toyota Store located between Magnolia and Brookhurst on the 22 Freeway centralized in the heart of Orange County. Why shop anywhere else when Toyota of Garden Grove carries a large selection of vehicle colors and options to choose from? With a strong and aggressive stance we plan to be the #1 Toyota dealership in the nation!



aroca
4/16/2012 1:42:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Savanh Insisiengmay

My Review of Toyota Place:
I had the most wonderful experience from the moment I walked in to the last. The irst ting I notice was the smile on everyone you see, the second thing was asking me If I nwanted coffee, water, etc. They offered me lunch and It was like a family and like I have known them for a long time. The friedndliness and overall experience was grat!!!

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ewilke
3/21/2012 10:17:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Thai Nguyen

My Review of Toyota Place:
Thai was very honest and worked hard to get me the best deal for my trade and the payments I wanted.He did a great job during the test drive to show me all the features and benefits of the prius. He has also been very helpful answering my questions after the sale and always has time to take my calls and returns my calls when I leave a message.

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CSMITH03
3/20/2012 11:17:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: JAMES ROOKER

My Review of Toyota Place:
I STARTED IN THE LOT OF NEW CARS SECTION LOOKING FOR THE USED CAR SALES. I SAW A SALEMAN TALKING WITH A GENTLEMAN I ASKED HIM IF HE COULD TELL ME WHERE THE USED CARS WAS, THIS GENTLEMAN STOP DOING WHAT HE WAS DOING AND HE THEN ASSISTED ME IN GETTING THE CAR I WAS LOOKING FOR. WE LOOKED AND LOOKED UNTIL I CAME ACROSSED WHAT I WANTED HE LET ME TEST DRIVE IT. MR. JAMES (JIMMY) ROOKER IS HIS NAME HE SAID JUST CALL ME JIMMY. JIMMY ASSISTED ME INSIDE GAVE ME THE CARFACTS TO THE CAR AND DID THE PAPER WORK ABOUT FOUR HOURS LATER I WAS DRIVING OFF IN MY CAR. THANKS TO JAMES (JIMMY) ROOKER THAT HELPED MADE THIS POSSIBLE, HE A GREAT SALESMAN AND HE GOT THE JOB DONE...

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bunnythui
3/11/2012 8:08:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Thai Nguyen

My Review of Toyota Place:
I got two new cars (2011 Sienna & 2012Camry) with Thai Nguyen. He is really nice. We made the deals over the phone. He didn't give me any problem at all. He made the sale quick and simple, no nagging for accessories. I took less than three hours from start to finished. Call him to get your best deal.

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alejandrovarillas
2/22/2012 1:02:51 AM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: I DO NOT REMEMBER

My Review of Toyota Place:
NO PARTS FOR MY TOYOTA,WAINTING 2 Hrs.promise to give a ride,and a rent car nothing happen.$120.00 for no service.Come on we are in california you can get parts in pet boys. after se all this I dicide to leve and they charme $120.00 what kind of service is this.

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vforieri
1/21/2012 4:39:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Manny Espinosa, Steve (finance mgr) Joe Verlotta

My Review of Toyota Place:
We had been car shopping for 3 weeks, visiting several dealers in the area. Our visit to Oakbrook Toyota was the best out of all, the staff was so courtesy,professional. Our salesman, Manny was the best, he listened to our needs,we came in with an ad for a new car and he got us exactly what was advertised,no hidden surprises! We left with a brand new Toyota Corolla just like we wanted! We highly recommnend Toyota Oakbrook & ask for Manny!!!
Paul & Vicki Forieri-Downers Grove,IL

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cesar101689
9/10/2011 2:06:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jose Rolando

My Review of Toyota Place:
Jose was very helpful in getting us the best deal and the right car. Toyota Place is a very friendly oriented place and that is why I always return to shop their.

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roselle28
9/3/2011 11:12:31 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: jennie lu

My Review of Toyota Place:
i would recommend this toyota place to all my friends and family, i was satisfied of their customer service, am loving my volvo s40 t5...thank you jennie for your helped, she helped me a lot due to my BK and my credit score i wasn't sure if i could get a car that day...but i couldn't believed it now i am driving my car to go work and taking my daughter to park and i can leave anytime i want.

thank you again jennie keep continue what you doing to keep the customer happy, and also their finance manager pablo thank you so much for the good customer. i had amazing experienced at toyota place in garden grove.

Roselle John
fullerton California

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josebelle
8/28/2011 7:18:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Castillo and Armando Diaz

My Review of Toyota Place:
I've been shopping for a 2011 RAV4 with third row seating for the last few days without much luck. At one dealership, the salesman tried to push me to get a Highlander...which is WAY OUT OF MY BUDGET! At another dealer they had one available but I was not a fan of the color. That salesman there tried to give me the scare tactic by stating that if I didn't buy it now... I would regret it because it's hard to find one around. Sure enough, most of the dealerships in Orange County did not carry the particular RAV4 that I had wanted. I figured instead of driving all around Southern California looking for this car, I decided to just give a handful of dealerships a call first. At 8am I called five dealerships which were not even opened yet. However, I completely understood that since it was a Sunday. Well my 6th phone call was to Toyota Place of Garden Grove. By the second ring, Michael Castillo cheerfully answered the phone. I told him exactly what I was I looking for and he assured me that he would call me back within 15 minutes. To my surprise, he called me back in 10 minutes with the good news! Michael had actually went out to the lot to check if there was a RAV4 available and sure enough one had just arrived. I immediately packed up my family and we headed out to Toyota Place. Long story short, Michael Castillo was absolutely friendly and professional. He took us to view the car and do a test drive. During the whole time, he was extremely patient while I checked every little detail of the RAV4. Not once did I feel rushed or pushed to look at other vehicles. Keep in mind, we were standing outside in over 90 degree weather and he just kept answering questions after questions. It's refreshing to have a Salesperson so knowledgeable about the vehicle and what the options were. What stood out the most was that he made my family and I feel at ease. Meaning, we didn't feel pressured at all and not once was he scoping for any personal information about us. He didn't ask what I did for a living...my ethnicity or how I plan to pay for the vehicle. In my opinion, that was very respectful. When we came in for negotiations regarding pricing, we were helped by Mr. Armando Diaz. Once again, excellent customer service. He worked on getting us a good deal which I truly appreciated. Same thing, not once was Mr. Diaz ever pushy toward us. At the end, we drove home with a brand new 2011 RAV4. Toyota Place truly has excellent customer service, beautiful facility with a kids area and overall just a stress free buying experience. I have purchased my cars in the past at South Coast Toyota and Tustin Toyota but I have never wrote any positive comments about those dealerships. I definitely recommend Toyota Place to anyone looking to purchase a car.

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the blak rocker
8/12/2011 9:17:03 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: luis the general manager and ariel gonzales finance director

My Review of Toyota Place:
i bought a car from this dealer and they over charge me 1000 dolars for an alarm, i ask them what was that charge for and they told me that was allready in the price but when i check the contract was an extra i told them to take it off and that i want my money back but they didnt. they send me to kevin finance manager who sold me the alarm whit lies and all that he says is that the deal was made and can not do anything then he send me to ariel finance director who also lied to me and he also say that he can not do anything and he send me to sales manager luis i dont have his last name but he is a real bad person he does not treat the people with respect .all i can say is that stay alert on the contract because they try to get you in any way, and i hope they all have a brutal dead

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