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Toyota Santa Monica
Santa Monica, CA
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 463 reviews
June 29, 2010
I cannot say enough of what a horrible experience we had to go through this weekend!!! All I have to say: NEVER EVER GO to Toyota Santa Monica and especially their Used Cars department on Santa Monica Bl to go through this weekend!!! All I have to say: NEVER EVER GO to Toyota Santa Monica and especially their Used Cars department on Santa Monica Blvd. and 11th street. Sales person Josh is probably the rudest and most unpleasant person to work with and his manager Mike is sneaky and you have to be very careful before you decide to close the deal. They had forced us to buy 2 years of Powertrain warranty for $1,500!!! using an excuse that the bank will not finance the car without it. The only reason we closed a deal is because they had the exact car we were looking for and didn’t have much time to look around. If you have a few dealerships to go though, and Toyota of Santa Monica is one of them, please, STAY AWAY! Natalie 6-28-2010 More
by Natalya_luda
Employees Worked With
Josh - sales person & Mike - manager
Helpful April 15, 2007
had a simple oil change: it took 3(!) hours, and afterwards about a month later some strange noises started, which makes me wonder... poor service, shady place afterwards about a month later some strange noises started, which makes me wonder... poor service, shady place More
by otez
October 08, 2005
Dealing with the Internet/Fleet department was originally painless prior to purchase of vehicle. A refundanble deposit was given over the phone to secure an incoming Sienna. Deposit left on 9/16, productio painless prior to purchase of vehicle. A refundanble deposit was given over the phone to secure an incoming Sienna. Deposit left on 9/16, production also 9/16, told delivery 9/23 (plus/minus a couple of days). I phoned on 9/23 to check status and was told that salesperson made a mistake; delivery wouldn't not be until first week of October. No problem... phoned again 9/30, left message, and my call was avoided. So, 10/1 I called again to speak to someone other than my salesperson. Again, this new person was friendly and professional. I "played" the new customer and asked if I wanted to put a deposit down on this particular vehicle. I went ahead, at that point, to explain my situation since I just found out my name was NOT even on the hold list for the vehicle. Sure they charged my credit card, but no backing to show. So, after losing faith I started shopping again. I found a dealership that, after mentioning my bad experience, checked status of that Sienna allocated for Santa Monica. They explained, as much as they hate the thought, that it has landed and probably sold to some other party. Furious, I asked (politely) for my deposit be withrawn. They are making it a bit complex now with asking me to come in the discuss before they refund...! 10/8 Now, and they still claim no Sienna. More
by paulesk177
Employees Worked With
Kevin, Claire, James
