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Toyota West
Columbus, OH
1,772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 21, 2025
Toyota West did a great job servicing my vehicle. There was a shock absorber failure (new car purchased 12/24 at TW) which they replaced under warranty. I dinged them one star because the part took There was a shock absorber failure (new car purchased 12/24 at TW) which they replaced under warranty. I dinged them one star because the part took longer to get than expected. Not certain if it was a tariff issue; nevertheless, service was great. More
by B Sharpe
Employees Worked With
Lisa Marasek
August 19, 2025
Great experience. Very happy with the Lexus I purchased from Toyota West. Chris Cochenour was extremely helpful and was excellent at following up with me throughout Very happy with the Lexus I purchased from Toyota West. Chris Cochenour was extremely helpful and was excellent at following up with me throughout the process. Would highly recommend. More
by steve_grabinski
Employees Worked With
Chris Cochenour
August 02, 2025
The service techs, rental department are amazing. The back of house mechanics side of this dealership is lacking. Something is always left undone. When I bought 4 new tires they didn’t even balance t The back of house mechanics side of this dealership is lacking. Something is always left undone. When I bought 4 new tires they didn’t even balance the tire pressure. Or check my TPMS+ and 3 went bad immediately after being serviced. This current experience I had my tires rotated and balanced and yet again they couldn’t balance and fill the tire pressure. All of them read different. Only reason I come back is because of the front house service tech people are amazing. More
by hnkawczak
Employees Worked With
CJ
July 20, 2025
Toyota West Service department is very easy to make appointment. They are excellent in the speed and process of keeping me informed. Chandler and Lisa have been great representatives of their company appointment. They are excellent in the speed and process of keeping me informed. Chandler and Lisa have been great representatives of their company More
by Tmarcum4635
Employees Worked With
Lisa and Chandler
June 21, 2025
I initially stopped at this dealership to test drive a vehicle because I was in the area. The salesman was very friendly and knowledgeable and setup a test drive. After returning, I told him which model a vehicle because I was in the area. The salesman was very friendly and knowledgeable and setup a test drive. After returning, I told him which model and trim I wanted and he took my contact info and set out to find that vehicle. I returned the following week after the salesman located a vehicle that was being manufactured. I received a trade in appraisal and gave a $500 deposit to hold the new vehicle. Over the next couple weeks, the salesman kept me updated on the build status and final arrival and I came in the following day eager to purchase. The salesman had started the purchase paperwork, added my trade value and any money being put down to come up with a total purchase price. He goes to talk to the manager and comes back several minutes later with bad news. Apparently, when my vehicle was originally appraised, there was another vehicle that was similar to mine and the appraisals were switched and my actual appraisal was much lower. After a lot of back and forth negotiating, the trade value was raised but still quite a bit shy of the original appraisal, plus there was no negotiating on the new vehicle since they were giving me more on my trade. I explained to the salesman and manager that if I had known about their mistake on the trade in value, I could have sold the vehicle to a friend for more than they were offering but that time had passed. In the end, I purchased the new vehicle but I won't be returning and will not recommend Toyota West because they lack one of the Germain Values of Integrity. Two days after my purchase, I received an email from Aaron Crum thanking me for my purchase, asking for feedback, to ensure that I will return and recommend their dealership, that I'm satisfied and with a link to give feedback. I responded to the link in the email and explained the situation only to receive some generic response that was no help at all. More
by JerrBear
Employees Worked With
Gregory Young
