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Toyota West
Columbus, OH
1,764 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 21, 2025
I initially stopped at this dealership to test drive a vehicle because I was in the area. The salesman was very friendly and knowledgeable and setup a test drive. After returning, I told him which model a vehicle because I was in the area. The salesman was very friendly and knowledgeable and setup a test drive. After returning, I told him which model and trim I wanted and he took my contact info and set out to find that vehicle. I returned the following week after the salesman located a vehicle that was being manufactured. I received a trade in appraisal and gave a $500 deposit to hold the new vehicle. Over the next couple weeks, the salesman kept me updated on the build status and final arrival and I came in the following day eager to purchase. The salesman had started the purchase paperwork, added my trade value and any money being put down to come up with a total purchase price. He goes to talk to the manager and comes back several minutes later with bad news. Apparently, when my vehicle was originally appraised, there was another vehicle that was similar to mine and the appraisals were switched and my actual appraisal was much lower. After a lot of back and forth negotiating, the trade value was raised but still quite a bit shy of the original appraisal, plus there was no negotiating on the new vehicle since they were giving me more on my trade. I explained to the salesman and manager that if I had known about their mistake on the trade in value, I could have sold the vehicle to a friend for more than they were offering but that time had passed. In the end, I purchased the new vehicle but I won't be returning and will not recommend Toyota West because they lack one of the Germain Values of Integrity. Two days after my purchase, I received an email from Aaron Crum thanking me for my purchase, asking for feedback, to ensure that I will return and recommend their dealership, that I'm satisfied and with a link to give feedback. I responded to the link in the email and explained the situation only to receive some generic response that was no help at all. More
by JerrBear
Employees Worked With
Gregory Young
June 19, 2025
C.J., --> Toyota West Service Rep., always does an excellent job getting my vehicle prepared to send to the service maintenance technicians in the back. He is always polite and approachable, to answ excellent job getting my vehicle prepared to send to the service maintenance technicians in the back. He is always polite and approachable, to answer any questions you may have. If C.J., doesn't have the answer, he will go and get it for you; never leaving any crumbs on the table. Ask for C.J., next time you have to get your car serviced at Toyota West! Thanks, KRS. More
by KRS--->Go Army Strong!
Employees Worked With
C.J.
June 09, 2025
Excelent advice and service, no pressure to get extra work done or undue services, thanks Toyota West my car is well maintained and in good shape. Lisa was very kind and knowledgeable, she explained all work done or undue services, thanks Toyota West my car is well maintained and in good shape. Lisa was very kind and knowledgeable, she explained all services needed and offered discounts available. More
by Santiago Partida
Employees Worked With
Kamrie Day
May 24, 2025
I really appreciate the ability to pre-schedule appointment. The staff are knowledgeable and do their jobs professionally. Not high pressure either when it comes to pointing out other things that w appointment. The staff are knowledgeable and do their jobs professionally. Not high pressure either when it comes to pointing out other things that will need addressed. More
by James.Grywalski
Employees Worked With
Bryan Clay
May 10, 2025
Great service. Efficient and effective intake and workflow in the service bay. Nice waiting area. Good online communications. Definitively we’ll recommend to ot Efficient and effective intake and workflow in the service bay. Nice waiting area. Good online communications. Definitively we’ll recommend to others! More
by floridamike3000
Employees Worked With
Service Department - Eric Krahel
