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Toyota West

Columbus, OH

4.7
1,772 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,772 reviews

June 19, 2025

C.J., --> Toyota West Service Rep., always does an excellent job getting my vehicle prepared to send to the service maintenance technicians in the back. He is always polite and approachable, to answ More

by KRS--->Go Army Strong!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J.
Jun 23, 2025 -

Toyota West responded

Thank you for sharing your positive experience with C.J. and the team at Toyota West! We're happy to hear that he consistently provides excellent service and ensures all your questions are answered. We appreciate your recommendation, and we'll be here whenever you need us!

June 14, 2025

Great service, very helpful with the entire process. Was not pushy and offered honest advice. More

by Kjb20399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan , Kamrie Day
Jun 16, 2025 -

Toyota West responded

There is nothing better than a great review. Thanks for giving Toyota West your business!

June 09, 2025

Excelent advice and service, no pressure to get extra work done or undue services, thanks Toyota West my car is well maintained and in good shape. Lisa was very kind and knowledgeable, she explained all More

by Santiago Partida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jun 09, 2025 -

Toyota West responded

Thank you for sharing your experience! We're delighted to hear that Lisa provided excellent advice and service at Toyota West. It's great to know your car is well maintained, and we appreciate the positive feedback. Safe driving ahead!

May 24, 2025

I really appreciate the ability to pre-schedule appointment. The staff are knowledgeable and do their jobs professionally. Not high pressure either when it comes to pointing out other things that w More

by James.Grywalski
Recommend Dealer
Yes
Employees Worked With
Bryan Clay
May 27, 2025 -

Toyota West responded

James, we're delighted to hear that you appreciated the pre-scheduling feature and found our Toyota West team professional and knowledgeable. Thank you for sharing your experience with us!

May 10, 2025

Clean, friendly, knowledgeable, go above and beyond, prides itself in cutting satisfaction, had great popcorn More

by pswannn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Wells, Kamrie Day
May 12, 2025 -

Toyota West responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Toyota West exceeded your expectations and even provided some great popcorn. We appreciate your support and look forward to seeing you again soon!

May 10, 2025

Great service. Efficient and effective intake and workflow in the service bay. Nice waiting area. Good online communications. Definitively we’ll recommend to ot More

by floridamike3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Eric Krahel
May 12, 2025 -

Toyota West responded

Thank you for the fantastic feedback! We're delighted to hear that our service and facilities at Toyota West met your expectations. We appreciate your recommendation and look forward to serving you again in the future!

May 08, 2025

Exelente atencion me senti muy como con el servicio un trato muy professional me ayudaron en todo.,! More

by richardpadron9012@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John’s , Kamrie Day
May 09, 2025 -

Toyota West responded

Richard, apreciamos las 5 estrellas para el equipo de Toyota West! Gracias por elegirnos.

April 23, 2025

The service that I received , considering the extenuating circumstances, went above and beyond my expectations. More

by Slytlern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Apr 23, 2025 -

Toyota West responded

We're delighted to hear that our team at Toyota West exceeded your expectations despite the circumstances. Thank you for sharing your experience with us!

April 17, 2025

They found out that a mouse got in the hood built a nest and ate some of the wiring . The vehicle would not run good and there was many warning lights. I had the vehicle towed to Toyota West and they got t More

by pkbk2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Tackett
Apr 17, 2025 -

Toyota West responded

We're delighted to hear that our Toyota West service team was able to quickly resolve the issue and get your vehicle running like new again. It's great that you appreciated our status update system and complimentary shuttle service as well. Thank you for choosing us!

April 06, 2025

Service was done completely without any issues , had great assistance making decisions on car care More

by Bennett1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Frey, Kamrie Day
Apr 07, 2025 -

Toyota West responded

Bennett, thanks for the awesome review of Toyota West!