Toyota of Braintree - Service Center

Bob Keough is the reason I buy and service my vehicles at Braintree Toyota. He goes above and beyond to make customers satisfied. Kendol worked with Bob to accommodate my crazy schedule and I couldn’t be hap Braintree Toyota. He goes above and beyond to make customers satisfied. Kendol worked with Bob to accommodate my crazy schedule and I couldn’t be happier with the job done and the time frame. More

Highly recommend! Kevin went above and beyond to make everything go smoothly! Car is amazing! Kevin went above and beyond to make everything go smoothly! Car is amazing! More

Ashook is always a very nice advisor. He had helped me with my service on many occasions He had helped me with my service on many occasions More

Amazing service at the service department! Especially from Ashok and Kevin from the sales department. He took care of our cars and provided 5 star service at every step! Especially from Ashok and Kevin from the sales department. He took care of our cars and provided 5 star service at every step! More

Would definitely recommend there to finance your car ask for Sunny. Good customer service. K for Sunny. Good customer service. K More

This is my 3rd vehicle from Toyota. I’ve had nothing but great experiences with everyone, The salesmen Lenny was outstanding and always easy to deal with. I’ve had nothing but great experiences with everyone, The salesmen Lenny was outstanding and always easy to deal with. More

Sam gave fabulous customer service- he went far above and beyond expectation. And I have always received excellent service at the dealership. Thank you beyond expectation. And I have always received excellent service at the dealership. Thank you More

Jethro is a very nice guy, takes care your needs and concerns for your car . Would recommend concerns for your car . Would recommend More

i don't know what has happened here. but someone needs to look at what is supposed to be the "Service" Department. I bought my car new here in 2019, I assisted my daughter in buying her car here in 2014 (20 look at what is supposed to be the "Service" Department. I bought my car new here in 2019, I assisted my daughter in buying her car here in 2014 (2012 model year), I assisted another daughter buying her car here in 2020 (new). I expected more when it came to service. I recently found water on both my drivers side and passenger side floor. I called to make an appointment, a nice lady told me to keep the AC on as much as possible to help decrease the chance of mold; I did so. I thought she understood the issue but, when I received my confirmation email there was nothing in the reservation as to the water situation: I filled it in. I dropped my car off after hours so I filled out an envelope explaining the issue. The next day I received a call from a service rep to whom I again had to explain what was going on. She told me the Service Manager told her to call me to have me report this to my insurance company, this before they even looked at the car that is 3 years old with just 21,000 miles! I have been in the insurance business for over 40 years, I was disappointed that this dealer, like so many, was looking to find a way to bill someone else right off the bat rather looking to see what was wrong, Could it be covered under the extended warranty that I paid so much for (by the way, water is not covered) could it be a defect in the car? I spoke with the manger who told me they would look at the car, well that might have been a good idea from the start. The manager was back to me within an hour, it turns out it was a blockage in a tube in the ac system, that made sense. We discussed detailing the vehicle and to make my life easier I gave the go ahead to do the detailing at the dealership though it was twice as much as I would have paid elsewhere. The next day I left a message at noon time or so to find out if the car would be ready for pick up around 5, I needed to arrange a ride to the dealer. I waited 2 1/2 hours , no return call. I called again, "Ryan" left me on hold for 25 or so minutes, I called on another line, while still holding on the first line, and was put on hold again being told Ryan was on his way. A few minutes later "Katey" got on the phone and told me the car was ready. I received a text from a Brian Sullivan telling me it was a pleasure to service my vehicle and asking me to let them know how they did??? No link was included in the text so I wrote back and asked him "where do I do a survey?" I have not had a response, that was 3 days agor, I hesitated wring this but from the initial issue, to the failure to call me back, to placing me and leaving me on hold and then to send me a text looking for feedback without a way to do so and not responding when I ask how to give feedback... the dealer i once felt was different from the rest has proven not to be. More