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1,749 Reviews of Toyota of Des Moines - Service Center
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April 14, 2018
We had an issue with our exhaust sensor We had trouble with dashboard lights coming on last Saturday (4/7/18) while driving home. We pulled the SUV over and called Toyota. Fortunately, their We had trouble with dashboard lights coming on last Saturday (4/7/18) while driving home. We pulled the SUV over and called Toyota. Fortunately, their service dept. would be open for another hour. We pulled in and the service advisors checked it out. Cass Cupp thought it was an exhaust sensor issue. We made an appt. and came back for service 4 days later. It was repaired properly. We also requested a synthetic oil/filter change. We always like talking to Cass as he is very knowledgeable and pleasant to deal with. More
by Cheryl K Petersen
Employees Worked With
I forget who the service mechanic was. Please thank him for us. Cass Cupp was our service advisor., Cass Cupp
Helpful April 14, 2018
5000 Maintenance Check The Customer Service Rep was very nice and helpful. The work was done timely, and we got a good deal on new tires we needed. The Customer Service Rep was very nice and helpful. The work was done timely, and we got a good deal on new tires we needed. More
by Maril
Employees Worked With
I’m sorry, I don’t recall his name.
April 14, 2018
Great service I always have great service! I am always called with information as to what is needed and costs before the work is done. I appreciate the professiona I always have great service! I am always called with information as to what is needed and costs before the work is done. I appreciate the professionalism at Toyota. More
by T56
Employees Worked With
Other Employees :
Randy picked up my car and redelivered it! He did a great job and it was spotless when he returned it! Very nice!!, Ken Bright
April 13, 2018
$900 repair - million dollar service Our 2010 Toyota Prius was due for an oil/filter change. We suspected the louder-than-usual noise wasn't normal. Toyota diagnosed and called to see if Our 2010 Toyota Prius was due for an oil/filter change. We suspected the louder-than-usual noise wasn't normal. Toyota diagnosed and called to see if we wanted to correct the problem. We did, they did, the shuttle picked us up 4 hours later, and home we went. Confident driving our 2010 Prius with 115,000 miles, and first work other than oil/filter and tires. More
by 3x Prius
Employees Worked With
don't recall.
April 12, 2018
GLAD TO GET THE ISSUE WITH THE nAV/rADIO TAKEN CARE OF I WAS GLAD TO FINALLY GET THE ISSUE WITH THE NAV/radio TAKEN CARE OF THAT I HAVE HAD SINCE I BOUGHT THE VEHICLE. EACH TIME I TOOK IT IN, I WOULD SAY S I WAS GLAD TO FINALLY GET THE ISSUE WITH THE NAV/radio TAKEN CARE OF THAT I HAVE HAD SINCE I BOUGHT THE VEHICLE. EACH TIME I TOOK IT IN, I WOULD SAY SOMETHING AND THEY SAID THEY CHECKED IT OUT AND DID THIS OR THAT, AND THE PROBLEM SHOULD BE TAKEN CARE OF, BUT IT NEVER DID. THE ISSUE KEPT HAPPENING AND WAS GETTING WORSE. THEY SAID THEY WILL REPLACE THE RADIO/navigation system THIS TIME. More
by Prius Owner
Employees Worked With
i DON'T KNOW
April 12, 2018
Personal review There is a reason for driving an hour twenty minutes to get service from Toyota of Des Moines. Not only is the high quality of the mechanics a certain There is a reason for driving an hour twenty minutes to get service from Toyota of Des Moines. Not only is the high quality of the mechanics a certainty, but the personal contact of the customer care personnel makes for a positive experience. More
by Brensen100244
April 11, 2018
It was when I would expect This department did what I would expect a good dealership to do by giving me a ride home and picking me up promptly when my vehicle was finished. This department did what I would expect a good dealership to do by giving me a ride home and picking me up promptly when my vehicle was finished. More
by Like1970
Employees Worked With
April 11, 2018
Great service! I took my Rav4 in for the 50,000 mile checkup. It is running great and other than changing the oil, nothing needed to be done! I took my Rav4 in for the 50,000 mile checkup. It is running great and other than changing the oil, nothing needed to be done! More
by pcrose
Employees Worked With
Scott Hampe
April 11, 2018
A1 care & service I have used the service department for all of my vehicle needs since it’s purchase in 2013. Everyone is courteous and I feel confident that my car is I have used the service department for all of my vehicle needs since it’s purchase in 2013. Everyone is courteous and I feel confident that my car is in good hands. More
by Gma Nene
Employees Worked With
Bret Carter
April 11, 2018
Service Department The service department was excellent 4 tires and full brakes were done in the time estimated Lucas Huffman kept me informed. Also, the shuttle serv The service department was excellent 4 tires and full brakes were done in the time estimated Lucas Huffman kept me informed. Also, the shuttle service was a great perk. More
by Bruce
Employees Worked With
Lucas Hoffman
