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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,658 Reviews

1,658 Reviews of Toyota of Hackensack - Service Center

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May 31, 2024

as usual, very good, and that's why I keep coming back for their professional service. More

by MKFISCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service experience was very good. We appreciate that you have returned to service with us! We appreciate your business! Thank you for servicing with us!

May 30, 2024

I guess they did what they needed to on the recall, being that moon actually spoke to Me about it and the paper said nothing that could have been done?? So I guess if the axel stays on the truck I will be o More

by jeffheffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one since all I got was the receptionist handing me a paper with minimal info
May 26, 2024

I was sold a car with my problems. I was told Toyota certified meant they sold you a car with no faulty problems and great condition inside and out. My AC was busted and it messed up t More

by kiyomit01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin
Jun 01, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, the information provided in your review is not accurate. According to our records, you purchased a pre-owned Honda, not a Toyota. We cannot "certify" a vehicle from a different manufacturer. We did service the Honda Civic replacing the rear brake pads, replacing two tires, replacing the rear wiper, and replacing engine oil & filter. You took delivery of the vehicle with approximately 44,024 miles in February. You then went to service your vehicle at 51,502 miles in May. So in between taking delivery of your vehicle and your next service, you drove almost 7500 miles in a 3 month period. Issues with your AC could have happened at anytime during the three month period that you owned the vehicle.

May 26, 2024

Great service! Treat me well and my appointment right on time. Told me about issues related to my car. More

by ROB1CHUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was respectful of your time. We appreciate your business. Thank you for choosing us for service!

May 26, 2024

Very good as usual. Explation was easy to uderstand and straiforward. Every thing was good, More

by TOSHI.KOSAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with service was straightforward and transparent! We appreciate your business! Thank you for choosing us for service!

May 24, 2024

Dealership is very convenient. It was very easy to service. I enjoyed it. Thank you very much. More

by NJONGINIYIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department is both convenient and easy to use. Thank you for servicing with us! We appreciate your business!

May 24, 2024

Prices are fair and I've never been pressured to have extra work done . Always get my car back the time promised More

by JOHN_FOTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department was always respectful of your time and money. We appreciate that you choose us for your servicing needs! Thank you for your business!

May 23, 2024

Philip and all the crew are awesome! Thank you guys for keeping my car in top notch shape. Hope to see you guys soon more maintenance! Thank you Toyota Hackensack for what you do More

by Kemdi Uba
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Philip
Jun 01, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Phillip was able to provide excellent service in regards to the maintenance of your vehicle. Thank you for your business! We look forward to having you service with us again!

May 23, 2024

I was able to drop my car off at my convenience, communication was clear and efficient. The necessary work was done in a timely fashion and explained clearly. More

by EKOENIG301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa... Did not get her last name.
May 20, 2024

Sussana was great, not only did she explain to us the problem of the car but she also made us meet the mechanic who will do the job and better explain in detail what was wrong... it was expensive repair More

by MARIA.ACKERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sussana of Service Department