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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,646 Reviews
Call Service Center (201) 488-7777

1,646 Reviews of Toyota of Hackensack - Service Center

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May 17, 2024

Great service but waited almost two hours to get my tires rotated. It is usually quicker! Thank you! More

by SANDRATAVAREZ_36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! The tire rotation service also includes other items such as multi point inspection and adjustment of fluids within the vehicle. Its not just the tire rotation that is performed alone. We appreciate your patience in this matter as these items take longer to address. We appreciate your business. Thank you for choosing us for service.

Helpful
May 16, 2024

They were able to fit me in at last minute on a Saturday, and fix my car! More

by PAULS19344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department was able schedule you at the last minute on a busy Saturday. We appreciate your business! Thank you for allowing us to be your dealer of choice!

Helpful
May 15, 2024

Good service faster and profesional they fix everything with a kind actitud and professional attitude More

by TITASLOMEJOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service was respectful of your time and professional! We appreciate your business! Thank you for choosing us for service!

Helpful
May 15, 2024

The staff is friendly, professional, and honest. Excellent service. I have been a customer for over 15 years. More

by ELBOOGIE422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
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May 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you received excellent service during your last service visit. We appreciate that you have frequented our service department for over 15 years. We appreciate your patronage and appreciate your business!

Helpful
May 12, 2024

Easy in and out for service and a recall. Always a good experience at this dealership and I have been using them for over 20 years More

by MAVL60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Susanna
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May 21, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you have been servicing with us for over 20 years. We appreciate your business! Thank you for allowing us to be your dealer of choice

Helpful
May 12, 2024

This place is really nice service. The place is nice and clean. All the staff also friendly! More

by BEEHA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff were friendly during your service visit. Thank you for servicing with us! We appreciate your business!

Helpful
May 11, 2024

The Toyota of Hackensack Service Center provided excellent service for my vehicle. I have no complaints. More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed
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May 14, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department provided excellent service for your vehicle. We appreciate your business! Thank you for servicing with us!

Helpful
May 08, 2024

They sent me home with a dash msg warning. My family leased 7 cars. You lost my family. Done. More

by JOHNJULIANO2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Based on your review, it seems that the maintenance light was not reset on your vehicle. We can easily reset the light on the vehicle in person or over the phone. Please let us know the best way to contact you to assist you in resetting the light. We apologize for the inconvenience.

Helpful
May 06, 2024

The group was very friendly / accommodating. I would definitely recommend this dealer to my friends / family! More

by DEROSADJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name but she was helpful!
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May 07, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff was both friendly and accommodating during your visit. Referrals are always welcome! We appreciate your business! Thank you for servicing with us!

Helpful
May 05, 2024

Service Advisor Susana was very professional and courteous. Service was completed as promised. Will ask for her on my next service visit. More

by TAICLAN888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
Report | Print
May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Susana was professional and courteous during your service visit. We appreciate that you come to us both for your sales and service needs. We appreciate your business! Thank you for your trusting us to be your dealer of choice for both sales and service!

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