Toyota of Henderson

Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Henderson:
On Saturday 2-16-2008 We went to Toyota of Henderson, N.C. to purchase a New 2008 Toyota Camry XLE. The Camry we wanted had been sold the night before. Toyota of Henderson said there was a like Camry at another dealer they could get the first of the week. We were to get it on Wednesday 2-20-2008. We paid a $500.00 deposit. When we got home we learned from the internet that the 2009 Camry was available. We called early Monday and advised them not to get the 2008 Camry from another dealer. When we were working the deal on the 2008 Camry nothing was mentioned about 2009 being available.They said they could get us a 2009 Camry for an aditional fee. We did not want to put that amount in a Camry and asked to cancel the deal. Toyota Of Henderson said they have had a policy for 15 years that they do not return deposits and they were not going to give my $500.00 back. If Henderson Toyota had advised me the 2008 Camry was not the lastest model available I would have been ok with that. I feel that I should get my $500. deposit because I got nothing for it. I informed them early Monday before they had any expense going after the Camry at another dealer. Do not pay a deposit to Toyota of Henderson because it will be gone forever. KVH

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota of Henderson:
The sales staff helped me to find exactly what I wanted for the price I wanted and didn't try to pressure me into buying something that I didn't want or additional options that I wasn't interested in. The salsesperson kept me updated on the status of the vehicle that I wanted from the dealership and gave me a realistic delivery timeframe. I haven't bought a vehicle from this dealership yet but I'm leaning towards buying from them. Thus far, my experience with this dealership has been extremely pleasant.

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