We visited Toyota of Henderson 3 times to test drive a car and decided to purchase a pre owned certified vehicle. The certified price was listed on the Internet which we checked before we drove up the morning to buy the car. As we were about to sign the check I happen to ask what the certified vehicle warranty covered. The salesmen Matt said I'm not sure about that and went to talk to the Sales Manager. He returned to say it was not a certified vehicle. My husband and I were appauled
We had already driven this car and made three round trips to the dealership to purchase it. It had certified stickers all over it and the certified price on the website was 13999. We got in a heated debate with the sales manager Frank Delvecchio and ended up calling 9-1-1 when he refused to give our paperwork back. It was the most absurd car buying experience I've ever had in my life. If I could give this dealership -4 stars I would do it. It's very unfortunate because we have dealt with them in the past and had a good experience prior to the new management. Buyer beware. Make sure your paperwork is in order and that you're buying what is actually advertised on their lot. By the time we got halfway home I checked the internet site again and they had raised a certified price online by $1,000. I have already contacted Corporate to report them. I also plan to contact the Attorney General, the Better Business Bureau, and a DMV investigator. I believe what they did was fraudulent. Fortunately we found a car that was two years newer for less on a reputable Toyota dealership lot in Raleigh and are very satisfied. Buyer beware.
I Recommend This Dealer:
Matt in sales, Bob in finamce, Frank Delvechio salesanager
Did you find this review helpful?