Toyota of Hollywood FL

Feeling tricked! I am writing to hopefully prevent future Toyota customers from having the terrible experience that I had to endure. About a month ago I stated speaki I am writing to hopefully prevent future Toyota customers from having the terrible experience that I had to endure. About a month ago I stated speaking with the internet sales department regarding purchasing a 2019 4Runner TRD PRO. I was calling almost daily to check status on the arrival. The salesman’s assured me that he had a hold on it and it was mine. We agreed on the price which was MSRP plus all their dealer fees. Finally the salesman texted me and said that it has arrived and to come put my deposit. I packed up both my little kids (1 and 3) and took off to the dealership 45 min away from my house. Upon arriving I was met by Edwin who informed me the car had been dropped Off a day early and therefore did not have the key yet. This immediately got me suspicious but ok, that’s fine. Just upset that I packed the kids and brought them all the way there but no big deal. So I told him fine, let me put my 10k down payment on it while I’m there. He said ok and went to get the paperwork. He comes back again and says “sorry my manager won’t allow me to get a down payment until you drive the car and you can’t drive it until tomorrow” I thought, wow that’s strange. I pleaded with him to let me put something down because I have to work 9-9 the next 2 days in a row and wanted to continue my hold. He goes to the manager and comes back to me and says “sorry, the car is sold. It was sold 3 days ago.”At this point I’m speechless. How could the car be sold days ago and nobody informed me?? I’ve been talking to this salesman almost everyday for about a month and he never felt the need to tell me? And the fact that he knows that I have small children to take out on a long drive to the dealership is completely UNACCEPTABLE. I WAS AT THE DEALERSHIP FOR 2 HOURS chasing my kids around trying to entertain them and he never once wanted to tell me it was already sold????? I’m paying MSRP for one of the most expensive Toyota’s in production and this is the treatment I am receiving??? This dealership should be ashamed and Toyota should be helping prevent loyal Toyota customers from this terrible experience. I really hope something is done about the shady and dishonest salesmanship going on at Toyota of Hollywood. The experience alone has turned me away from Toyota sadly. I have all the documentation in text messaging on request if need be. More

Terrible! One of the worse car shopping experiences ever! I requested a quote online and had some guy named Crocket promise me the moon and the stars. Prior to One of the worse car shopping experiences ever! I requested a quote online and had some guy named Crocket promise me the moon and the stars. Prior to going in person, I spoke to him and had him assure me that he wouldn't waste my time. When I got there he was apparently too busy and sent another salesman to take care of us and show us a car. To add insult to injury they showed us the "manager's special" which was supposedly the only 2018 car left. BullS*&%! I told the salesguy respectfully to please not insult me with this car that reeked like cigarettes. Well he then walked us out when I told him I was n't interested in that car and how I felt disgusted that Crocket didn't even show his face and had me waste my time after being promised something online and over the phone. Then mysteriously the manager, danny rodriguez called me when we were already on our way home and tried to lure me back and apologized. However, in the end he ended up not being helpful at all and not truthful and just another sleezebag salesman. In the end, I went to Toyota of North Miami and was not only treated kind and with respect but was able to get the deal as promised online and over the phone on a brand new 2018 Toyota. Ernesto Hidalgo was great, and did not feed me any crap and was always straight forward and helpful throughout the whole process. I highly recommend this Toyota dealership 1,000 times over toyota of hollywood. Scumb bags! More

Toyota of Hollywood Nara Castro is the best sellswoman in the entired dealership I would come back just because of her. Awesome experience she made the entired buying exp Nara Castro is the best sellswoman in the entired dealership I would come back just because of her. Awesome experience she made the entired buying experience a breeze More

Toyota of Hollywood Nara Castro is the best sellperson I have ever meet. She made the whole buying experience simple and hassle free. I would definitely come back because Nara Castro is the best sellperson I have ever meet. She made the whole buying experience simple and hassle free. I would definitely come back because of her More

Danny Hanif Toyota should be happy and honor to have such an amazing sales man.Danny Hanif he works with his customers all the way.Danny is the best Salesman Toyota should be happy and honor to have such an amazing sales man.Danny Hanif he works with his customers all the way.Danny is the best Salesman More

Excellent service!!! We visited three other Toyota dealerships and none of them gave us such a good deal like Toyota of Hollywood. The process of buying a car was quick an We visited three other Toyota dealerships and none of them gave us such a good deal like Toyota of Hollywood. The process of buying a car was quick and Jose Morales, sales associate, showed so much professionalism and made us feel like we were at home:) I am so grateful for stopping by at this dealership. I bought RAV 4 and I just love it!!! Thank you again to Jose and the entire team at Toyota of Hollywood. More

The best toyota dealer in USA Simply the best Toyota dealer in USA, nothing compares to them and their personel!! Specially Sandra and her team!! Thankkkssss !! So definitely i wou Simply the best Toyota dealer in USA, nothing compares to them and their personel!! Specially Sandra and her team!! Thankkkssss !! So definitely i would go again to toyota of hollywood More

Very happy MS MOLINA WAS A WONDERFUL HELPER, SHE WAS ABLE TO HELP US AND DEDICATED HER TIME TO US LIKE NO ONE HAS DONE IN HOLLYWOOD TOYOTA BEFORE , VERY PLEASED MS MOLINA WAS A WONDERFUL HELPER, SHE WAS ABLE TO HELP US AND DEDICATED HER TIME TO US LIKE NO ONE HAS DONE IN HOLLYWOOD TOYOTA BEFORE , VERY PLEASED More

The Best in Sales I was helped in buying a new car by Bruno Ruiz. He was very professional and made my experience with Toyota of Hollywood a great one. There was no h I was helped in buying a new car by Bruno Ruiz. He was very professional and made my experience with Toyota of Hollywood a great one. There was no hard sell like everyone dreads when they go to purchase a new car. He did everything he could to help me feel comfortable with my purchase . I would recommend him and Toyota of Hollywood to all my friends. Also, after your car purchase, when it comes to servicing your vehicle, Brian Singletary is the person to see. He goes that extra mile for his customers to make sure they are happy with their service experience. More

I feel I was cheated I felt that I was tricked by the salesman by not telling me that I had a discount of $ 500 the car and gave it to the financing I felt that I was tricked by the salesman by not telling me that I had a discount of $ 500 the car and gave it to the financing More