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Toyota of Hollywood FL

Hollywood, FL

4.3
4,137 Reviews
If you’re in the market for a new or used car, you’ve come to the right place. The staff at Toyota of Hollywood is committed to helping you find the right vehicle for your needs. What’s more, we’re also dedicated to helping you maintain it long after you drive it home for the first time. So where do we begin? Most like to take a look at the latest Toyota models to hit our showroom including the popular Toyota Camry, Corolla, Prius, Tacoma and Tundra. Those looking to keep some of that hard-earned money in their pockets, meanwhile, like to consider our lineup used cars as well. Of course we also provide auto financing specialists on site who can help you find the right loan or lease for your needs. From start to finish, we’re by our side to make the buying process as easy as possible. Whatever your automotive needs may be, Toyota of Hollywood is here to serve you. Our dealership is located at 1841 North State Road 7, Hollywood, FL 33021. We’re a quick drive from the surrounding areas of Fort Lauderdale, Davie, Pembroke Pines, Hialeah, Boca Raton, and Miami areas. We serve the tri-county area of Palm Beach, Broward and Miami Dade County. Come see what we can do for you today!
Contact Dealership

1841 N State Rd 7

Hollywood, FL

33021

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Showing 4,137 reviews

September 19, 2023

I made an appointment and, after I showed up at 7am, I was told the parts that I ordered were not there. I wasted a lot of time. Thoroughness was not there concerning my car. Then I had to wait 35 minutes More

by ELLESELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your negative service experience. We strive for efficiency and accuracy, so it's disappointing to hear that we did not have the part in stock. I understand how frustrating this must have been and would like the opportunity to make things right. Please reach out at a time that works best for you so we can discuss how to improve your 3-star experience. Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

Brandon was excellent. He knew are to take care customers, when out of is way to make customers satisfied. More

by Fsanon55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Brandon went above and beyond for you at Toyota of Hollywood. Thanks for sharing your experience. We appreciate it!

September 19, 2023

Quick and fast good service will come back again very informative told me what i needed More

by K1ENNYLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

Thank you for working with the Toyota of Hollywood team. We appreciate your support!

September 19, 2023

Horrible customer service will not be returning to this facility. 5 hours for an oil change on a brand new Tacoma is Absurd. More

by tdwright2547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're sorry to see that your recent visit didn't meet expectations. Waiting 5 hours for an oil change is certainly not the standard of service we aim to provide. We'd appreciate the opportunity to discuss this further and make things right if you're willing. Please reach out at your earliest convenience. - John Diaz - Service Manager - 954-893-4662

Sep 20, 2023 -

tdwright2547 responded

MY phone number is 954 588 9176

September 19, 2023

I appreciate that they assist me without an appointment. This is very important to me because I realize I need service the moment the mileage hits and I wouldnt want to wait a week to book appointment. More

by ABREUJOEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonid
Sep 20, 2023 -

Toyota of Hollywood FL responded

Joel, we're glad to know that our flexible service schedule at Toyota of Hollywood worked well for you. We understand how important it is to keep your vehicle in top shape and are always here when you need us!

September 19, 2023

Very flexible, comprehensive and outstanding service. There is a personal agent to approach with every question or update. Drew was amazing and extremely professional. More

by noam.mulla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Sep 20, 2023 -

Toyota of Hollywood FL responded

Noam, we're glad to know you had a positive experience with Drew at Toyota of Hollywood. We appreciate your feedback and look forward to assisting you in the future!

September 19, 2023

Good Service in Toyota Tacoma Hollywood special Audrey pardo thanks for it’s services I will recommend it Toyota Hollywood More

by GREYBRAVO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Audrey provided you with great service at Toyota of Hollywood. Thanks for recommending us!

September 19, 2023

My Last service visit,I will be going somewhere else from now on. Took 2 hours and 15 minutes for oil change and tire rotation. Constant letters pressuring me to trade in my vehicle. This gives me the i More

by KYOUNGWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

I'm really sorry to read about your recent experiences with us. We aim for a high standard of customer service, and it's clear we've fallen short. I understand you're upset and that we've lost your future business, but I'd appreciate the opportunity to discuss these matters further with you directly and make sure any communication issues get properly resolved. I will search for your contact information, but please also reach out at your earliest convenience so that we can address any outstanding concerns together. Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

The service was great and the service person was very professional. He provided a Lyft to and from the service location. More

by KLINDSEY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a great experience with our service team at Toyota of Hollywood. Providing convenient transportation is just one way we try to make your visit easier. Thanks for the review!

September 18, 2023

I had a 1pm appointment and wasn’t finished getting an oil change until almost 4. Poor service More

by Millicenttaylorcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

We apologize that your wait time was unsatisfactory. We want to assure you that we are always striving to improve our services, so we hope to have the opportunity to demonstrate that to you. Please don't hesitate to reach out if there is anything I can do for you. John Diaz - Service Manager - 954-893-4662

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