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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,148 Reviews

1,148 Reviews of Toyota of Hollywood - Service Center

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May 23, 2024

Brandon was great, got me in and out as soon as he could. Also made me aware of several minor issues with my car that we were able to fix. I’d highly recommend Brandon to anyone receiving service at Toyota o More

by gpnigro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Your website provides misleading information on the cost of service: $200 instead of $400 paid More

by usmdmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Toyota of Hollywood FL responded

Thank you for bringing this to our attention. It is certainly never our intention to mislead our customers so I apologize for any confusion with the cost of your services. I would be happy to go over the details of your invoice and clear up any issues. Please reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 23, 2024

Service manager Dario was awesome and helped me get my vehicle up to par by working with my insurance. Did all the heavy lifting and I’m super grateful for him and the team at Toyota. More

by AMANDACARR1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Toyota of Hollywood FL responded

Amanda, we're delighted to hear that Dario and the team at Toyota of Hollywood provided such excellent service. Thanks for sharing your experience!

May 23, 2024

I would like to hear more expertise from the sales agent. He seemed pre-programmed and their was no real human connection. More

by klindsey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback. We strive to provide expert, personable service, so it's disappointing if this was not reflected during your visit. We'll use this input to improve our efforts, and if you'd like to discuss further or have any other concerns, please reach out anytime. We would be grateful for the opportunity to earn your business. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 22, 2024

Only disappointment was the long wait time for an oil change and tire rotation. Brandon at service desk was 5 star More

by MMSB27
Recommend Dealer
Yes
Employees Worked With
Brandon xx service desk
May 23, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and patience during the wait time for your oil change and tire rotation. It's great to know that Brandon provided you with excellent service at Toyota of Hollywood!

May 22, 2024

I took my vehicle for a 65,000 miles checkup. My last visit in November 2023. My windshield wipers were not working. They changed the spray nozzles and it only worked for a day. They then told me More

by tomm1359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

The whole process of vehicle maintenance is made convenient. Lenny Mirkin and Drew Manning were great. More

by dvinokurov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Toyota of Hollywood FL responded

We're glad to know that our team at Toyota of Hollywood made your vehicle maintenance process convenient. Thanks for recognizing Lenny and Drew's efforts!

May 22, 2024

After a light accident I dropped my car for an small cosmetic fix and I was told It would take 1 month to get my car back. That's is not acceptable. I ask the person on charge to give me my car back sin More

by JTIGRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
May 23, 2024 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. We understand how important it is for our customers to have their vehicles, and we apologize if the estimated repair time was longer than expected without offering a replacement car. I'd like to discuss this further with you so that we can find an acceptable solution together. Please reach out at your earliest convenience - thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 22, 2024

Great customer service, provided a rental while my brakes were being done. Able to accommodate me last minute. JC is a great service advisor! More

by Alan.s.archbold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Toyota of Hollywood FL responded

Alan - We're glad to know that our team at Toyota of Hollywood was able to provide you with great service and accommodate your needs. Thanks for the shout-out about JC, we'll pass along your kind words!

May 21, 2024

I stopped by on Friday morning before 8:00am . Mr. David Silva was very professional and courteous . I was so impressed with his work!! More

by Mansoorahmadzadeh53@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
May 21, 2024 -

Toyota of Hollywood FL responded

We're so glad to know that you had a great experience with David Silva at Toyota of Hollywood! Your feedback is greatly appreciated, and we'll make sure your kind words reach him. Thanks for choosing us!