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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,148 Reviews

1,148 Reviews of Toyota of Hollywood - Service Center

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May 19, 2024

Wait time to long had appointment had to wait 5 hours for a1 hour recall and a oil change and no feedback More

by sueharry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Hollywood FL responded

Sue, I'm sorry to learn about the long wait time you experienced during your recent visit. We aim for efficiency and clear communication with our customers, so it's disappointing to know we fell short in this instance. We will use this feedback as a learning tool moving forward and invite you to please reach out directly if there are any outstanding concerns we can address. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 19, 2024

The young ladies I was dealing with were very helpful ,pleasant and polite .I will definitely come back. More

by LJROD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Hollywood FL responded

We're delighted to know our team at Toyota of Hollywood provided you with a pleasant and helpful experience. We look forward to seeing you again in the future!

May 19, 2024

Excellent customer service,financial department, the best, its the time we're buying a car from you guys, I will recommend it with no doubt More

by casanase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Hollywood FL responded

We're so glad to know you had an excellent experience with our financial department at Toyota of Hollywood! Thank you for your recommendation and we look forward to assisting you again in the future.

May 19, 2024

Everything was done in the proper time and at the right time, very good service More

by hammonds Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team earned your five stars. Thanks, Hammonds!

May 19, 2024

They are always polite, considerate and professional. I will continue to use this service center. More

by dinek31954
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
RC,in service
May 20, 2024 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team earned your five stars. Thanks for taking the time to leave us a review!

May 19, 2024

I appreciate the service. Brandon is a good guy. Disappointed that I’m no longer able to receive a complimentary Uber back home while waiting for service because my address w More

by HUNTEFAMILY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Hollywood FL responded

We're glad to know you appreciated the service and found Brandon helpful at Toyota of Hollywood. We understand your disappointment about the Uber policy, we'll take note of it for future improvements. Thanks for sharing!

May 19, 2024

This place went from great to terrible, but they are trying and getting better. Many personnel changes so give them a try. More

by RTABAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Silva
May 20, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and patience as we continue to improve at Toyota of Hollywood. We're committed to providing great service, so please don't hesitate to give us another try!

May 18, 2024

Everything went smoothly. The car drop off was very nice and the pick up was convenient. More

by joelgiacobbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Hollywood FL responded

Thank you for your confidence in Toyota of Hollywood, and for your business. We are grateful to have you as a customer!

May 18, 2024

‏ tried to sell me things I didn’t need/ I put new tires on my car six months ago and they told me I need new tires More

by chesalfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for transparency and honesty in our recommendations, so it's concerning that you felt our team was upselling you on unnecessary services. I'd like the opportunity to address this issue directly with you - please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 18, 2024

It was a decent wait time and properly gave me feedback of my car issue. More

by KEMISSAPIERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
May 20, 2024 -

Toyota of Hollywood FL responded

It was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

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