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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,211 Reviews

1,211 Reviews of Toyota of Hollywood - Service Center

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September 22, 2023

Professional and nice but customer needs discount on service. The service representative was very knowledgeable. More

by TWILAMCDONALD1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and are glad to know our service representative was able to assist you effectively at Toyota of Hollywood. We'll take note of your suggestion about discounts on services. Thanks for sharing!

September 22, 2023

Customer service was fine. The mechanic left grease handprints on my passenger side cloth seats Shows a lack of caring and rushing More

by landshark71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about the condition of your seats. This certainly doesn't reflect the level of care and attention we aim for in our service department, and I'd like to understand better what happened here. Please consider calling me so I can turn this experience around as soon as possible. Thank you, John Diaz - Service Manager - 954-893-4662

September 22, 2023

The agent was very nice very helpful see you on my next visit thank you More

by SANDYML08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Thank you for leaving Toyota of Hollywood a five-star review! We look forward to seeing you back soon.

September 22, 2023

You did a good job, but the price was a little too hight, but i like the work you guys did More

by ricardo_k2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Ricardo, thank you for sharing your feedback on our pricing, as we are always working to improve our services. The Toyota of Hollywood team is happy to have earned your five stars, and we look forward to your next visit.

September 22, 2023

On time and wonderful experience. JC REYES is the best and represents your company with unparalleled service. Always courteous and professional. More

by OSSETTE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC REYES
Sep 24, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that JC provided you with an exceptional experience at Toyota of Hollywood. Thank you for your kind words about our team's professionalism and courtesy!

September 22, 2023

I have been buying, leasing and servicing my card here for mor than 20 years More

by fallocca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC Reyes
Sep 24, 2023 -

Toyota of Hollywood FL responded

Fallocca, thank you for being a loyal Toyota of Hollywood customer for more than 20 years! We are so grateful for your five-star review and business. See you next time!

September 21, 2023

Muy buena atención , amables, gentiles y dispuestos a ayudarnos de la mejor manera . Nos fue increíble! More

by DRAJULIETM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con nosotros! Nos alegra saber que nuestro equipo en Toyota of Hollywood pudo ayudarle de la mejor manera. Esperamos verle pronto!

September 21, 2023

Service is always great at Hollywood Toyota, where I go all the time by Corolla More

by 4061W56ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood and leaving our service department a five-star review!

September 21, 2023

I had a scheduled appointment for 10am apart of the service was a tire rotation I asked if they could check my tires because the pressure kept going low. I had not heard from Drew at 1:45 I reached out More

by Michelle.a.garcia14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Michelle - I'm sorry to read about your recent experience with us. We aim for clear communication and thorough service, so it's disappointing to see we fell short in this instance. Please reach out directly so I can address your remaining questions and concerns. Thank you, John Diaz - Service Manager - 954-893-4662

September 21, 2023

They take too long to check up my car. It is taken whole day to check up More

by IOKD3@OUTLOOK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don’t hesitate to reach out. Best, John Diaz - Service Manager - 954-893-4662

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