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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,211 Reviews

1,211 Reviews of Toyota of Hollywood - Service Center

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September 21, 2023

Me dieron un mal servicio, llevé a cambio de aceite el auto y un día después me encendió una luz del motor, y ahora me dicen que lo lleve al dealer manufacture ya hice una cita y voy a gastar dinero por q More

by ABEL1ZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre su experiencia. Nos esforzamos por brindar un servicio de alta calidad y parece que no cumplimos con nuestras propias expectativas en esta ocasión. Me gustaría entender mejor lo ocurrido e intentar ayudarlo a resolver este problema, si está dispuesto, le pido se comunique directamente conmigo para poder asistirle personalmente. Gracias, John Diaz - Service Manager - 954-893-4662

September 21, 2023

A really good and excellent service. The dealership personal is definitely professional and efficient. My car was repaired in a timely manner. I’m very satisfied. More

by LMONCADA006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Sep 21, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a positive experience with our team at Toyota of Hollywood! Ensuring efficient and professional service is always our goal. We thank you for trusting us with your car repair and truly appreciate the feedback!

September 20, 2023

It’s my 1st time at this dealership but noticed immediately that I liked staff attitude towards customers so this one is a keeper More

by BRIANNEWTON003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

Brian, we're delighted to know that you had a positive first experience with us at Toyota of Hollywood. Thanks for your kind words about our staff's attitude!

September 20, 2023

Good service with a dynamic and competent team. Love you all. I love Toyota . I love Toyota of Hollywood. More

by FONTAINEP69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Toyota of Hollywood FL responded

Thanks a ton for your terrific feedback! It's great to see that our team at Toyota of Hollywood took great care of you--see you next time!

September 20, 2023

Always an awesome Experience, friendly and efficient staff. Quick service, will definitely be back again! More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan (JC) in the service department
Sep 20, 2023 -

Toyota of Hollywood FL responded

Amanda, we're so glad to know you had an awesome experience with our team at Toyota of Hollywood! We look forward to seeing you again next time. Safe travels until then!

September 20, 2023

As always, Lacey comes through with flying colors! !! It has been a blessing since she has taken over my routine service with my vehicle. I never thought Brian Singletery could be replaced, but HE made More

by jpnycz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeRose, Lacey
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Lacey has been able to provide you with excellent service on par with our team's high standards! Thanks for the kind words and your continued support of Toyota of Hollywood!

September 20, 2023

Service was good only that my wait was very lengthy The attendant was very courteous and polite. More

by LAURAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dew
Sep 21, 2023 -

Toyota of Hollywood FL responded

Laura, we appreciate your kind review and support! We apologize for the extended wait but we are thankful for your patience and understanding. If there is anything else we can assist you with, please don't hesitate to reach out! Thanks from all of us here at Toyota of Hollywood!

September 20, 2023

Adris Prado Very good but it was terrible, I wasted the whole day at the dealer, the mechanic "didn't find" the fault but Andris did find it, they didn't fix my car as it should have been. !! Was terrible More

by JOSELUIS3217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris Prado
Sep 20, 2023 -

Toyota of Hollywood FL responded

JoseLuis, I'm sorry to read about your experience. It's concerning that you feel we didn't meet the mark in diagnosing and fixing your car issue. We value Andris' expertise and it seems there may have been a miscommunication or misunderstanding here which we'd like to rectify. Please reach out so we can discuss this further and find an appropriate solution for you. Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

The service was great and the service person was very professional. He provided a Lyft to and from the service location. More

by KLINDSEY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a great experience with our service team at Toyota of Hollywood. Providing convenient transportation is just one way we try to make your visit easier. Thanks for the review!

September 19, 2023

Horrible customer service will not be returning to this facility. 5 hours for an oil change on a brand new Tacoma is Absurd. More

by tdwright2547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're sorry to see that your recent visit didn't meet expectations. Waiting 5 hours for an oil change is certainly not the standard of service we aim to provide. We'd appreciate the opportunity to discuss this further and make things right if you're willing. Please reach out at your earliest convenience. - John Diaz - Service Manager - 954-893-4662

Sep 20, 2023 -

tdwright2547 responded

MY phone number is 954 588 9176

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