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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,211 Reviews

1,211 Reviews of Toyota of Hollywood - Service Center

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September 19, 2023

Long wait, send u back home in Uber but don’t pick up Bad a More

by SATILE4290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

We pride ourselves on our professional service, and I'm very sorry that you didn't have a better experience. I'd like the opportunity to discuss this feedback and clear things up for you. If you're interested, would you please reach out at your convenience? Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

I made an appointment and, after I showed up at 7am, I was told the parts that I ordered were not there. I wasted a lot of time. Thoroughness was not there concerning my car. Then I had to wait 35 minutes More

by ELLESELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your negative service experience. We strive for efficiency and accuracy, so it's disappointing to hear that we did not have the part in stock. I understand how frustrating this must have been and would like the opportunity to make things right. Please reach out at a time that works best for you so we can discuss how to improve your 3-star experience. Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

Brandon was excellent. He knew are to take care customers, when out of is way to make customers satisfied. More

by Fsanon55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Brandon went above and beyond for you at Toyota of Hollywood. Thanks for sharing your experience. We appreciate it!

September 19, 2023

Very flexible, comprehensive and outstanding service. There is a personal agent to approach with every question or update. Drew was amazing and extremely professional. More

by noam.mulla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Sep 19, 2023 -

Toyota of Hollywood FL responded

Noam, we're glad to know you had a positive experience with Drew at Toyota of Hollywood. We appreciate your feedback and look forward to assisting you in the future!

September 19, 2023

I appreciate that they assist me without an appointment. This is very important to me because I realize I need service the moment the mileage hits and I wouldnt want to wait a week to book appointment. More

by ABREUJOEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonid
Sep 19, 2023 -

Toyota of Hollywood FL responded

Joel, we're glad to know that our flexible service schedule at Toyota of Hollywood worked well for you. We understand how important it is to keep your vehicle in top shape and are always here when you need us!

September 19, 2023

Quick and fast good service will come back again very informative told me what i needed More

by K1ENNYLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

Thank you for working with the Toyota of Hollywood team. We appreciate your support!

September 19, 2023

Good Service in Toyota Tacoma Hollywood special Audrey pardo thanks for it’s services I will recommend it Toyota Hollywood More

by GREYBRAVO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Audrey provided you with great service at Toyota of Hollywood. Thanks for recommending us!

September 19, 2023

My Last service visit,I will be going somewhere else from now on. Took 2 hours and 15 minutes for oil change and tire rotation. Constant letters pressuring me to trade in my vehicle. This gives me the i More

by KYOUNGWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Hollywood FL responded

I'm really sorry to read about your recent experiences with us. We aim for a high standard of customer service, and it's clear we've fallen short. I understand you're upset and that we've lost your future business, but I'd appreciate the opportunity to discuss these matters further with you directly and make sure any communication issues get properly resolved. I will search for your contact information, but please also reach out at your earliest convenience so that we can address any outstanding concerns together. Thank you, John Diaz - Service Manager - 954-893-4662

September 18, 2023

I had a 1pm appointment and wasn’t finished getting an oil change until almost 4. Poor service More

by Millicenttaylorcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

We apologize that your wait time was unsatisfactory. We want to assure you that we are always striving to improve our services, so we hope to have the opportunity to demonstrate that to you. Please don't hesitate to reach out if there is anything I can do for you. John Diaz - Service Manager - 954-893-4662

September 18, 2023

Profecionales y muy satifactorio con lo obtenido muchas gracias y sobretodo con las personas que me alludaron More

by cruzfg72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con nosotros en Toyota of Hollywood! Nos alegra saber que está satisfecho con el servicio recibido. Esperamos verle de nuevo pronto!

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