Toyota of Kirkland

Michael and Terry were amazing! I just purchased a 2018 Rav4 hybrid from Toyota of Kirkland. Long story short, there were some complications sourcing my car from another dealership, I just purchased a 2018 Rav4 hybrid from Toyota of Kirkland. Long story short, there were some complications sourcing my car from another dealership, but Michael and Terry worked through all of the issues and made every effort to make my buying experience the best it could be. They've made me a Toyota customer for life. Thanks! More

Been going here since I found them at the old building. Everyone hates going to dealerships for service. This one however, could change your view. Always helpful, always get you what you need. Sure there a Everyone hates going to dealerships for service. This one however, could change your view. Always helpful, always get you what you need. Sure there are times you go in for an oil change, and things are found. Even then they will take you down to the shop to see it for your self, just ask. Atmosphere is excellent, even if you just want to hang out and wait. Even their call center is top notch. More

Switch from Kirkland to Michaels Bellevue I was a long time customer in Kirkland. My wonderful Service Advisor was fired...due to a small issue I understand. Since that time, I have been given I was a long time customer in Kirkland. My wonderful Service Advisor was fired...due to a small issue I understand. Since that time, I have been given different Service Advisor's each time. All seemed to be new and not experienced at all. I completely lost faith and trust in this dealership and I switched to Michaels of Bellevue and have been very satisfied. I understand the Service Advisor got hired at the Everett Toyota...however, that is too far for me to travel for Service Appointments. More

Quick service I brought my car in for a routine 5k check and was out the door in around 40 minutes. Great turnaround time. I would recommend the service at Toyota I brought my car in for a routine 5k check and was out the door in around 40 minutes. Great turnaround time. I would recommend the service at Toyota of Kirkland. More

Repair Sara did a great job handling my service. Car was finished on time and at the cost agreed to. Also, offered a free wash, which I did not need. Sara did a great job handling my service. Car was finished on time and at the cost agreed to. Also, offered a free wash, which I did not need. More

Worst experience EVER Unresponsive, unhelpful staff. Once they got my money, I ceased to exist Have sent numerous email requesting a response. None received Have a Unresponsive, unhelpful staff. Once they got my money, I ceased to exist Have sent numerous email requesting a response. None received Have asked for ID of the GM. That info has been refused to be provided More

Professional Staff I dropped in on a scheduled maintaince visit and I was in & out in 1 hour, better than past experiences with past dealers. Hope the service department I dropped in on a scheduled maintaince visit and I was in & out in 1 hour, better than past experiences with past dealers. Hope the service department can continue to improve, it makes repeat business much more likely. More

Very professional I was about to give up on toyota. The Toyota of Kirkland Team corecctly diagnosed my issues. This restored my faith in the brand/model i have. I will I was about to give up on toyota. The Toyota of Kirkland Team corecctly diagnosed my issues. This restored my faith in the brand/model i have. I will take all of my families toyotas to this dealer. More

Excellent customer service Troy was very helpful in explaining what services my car needed and the costs. He listened and offered help for any questions or concerns I may have Troy was very helpful in explaining what services my car needed and the costs. He listened and offered help for any questions or concerns I may have in the future. I am very grateful for his help. More

two bad experience on sale and service I had airbag recall, and scheduled an appointment. After 3 times of verification to make sure that the airbag can be replaced, I went to the dealer I had airbag recall, and scheduled an appointment. After 3 times of verification to make sure that the airbag can be replaced, I went to the dealer for the appointment. I was told that the dealer has the parts but they will not replace on my car, because it should be 2011 or earlier and my car is 2012. What! If the dealer can not replace the airbag, why schedule the appointment at the first place, and verify the appointment two days before the appointment by phone and e-mail? The dealer's service is not there at all, and values customer's time and effort for nothing. When my son in law tried to buy a highlander XLE moths ago, I suggest this dealer in Kirkland. He went and came back with bad experience with the sales man. He ended buy the car from Toyota dealer in Lake city. More