Toyota of Melbourne

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Toyota of Melbourne:
The dealership was easy to get to as it was right on US 1 in Melbourne. Everyone there was very friendly and easy to talk to. I was looking for a New Tundra. I met Jason Olson, a salesman,Manager. I told him of my needs and he worked with me on every detail over and over with " No pressure " and felt like a son to me. I am very happy with my 2010 Tundra and plan on buying with Toyota when the day comes that I want to trade in and buy new again. Jason was better then excellent with everything. Could not ask for a better man to deal with. All of this made my experience a pleasure and I tell anyone that asks to try Toyota of Melbourne first.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Toyota of Melbourne:
Had a great experience dealing with Jason Olson on the purchase of my new 2010 Tundra Crew Max. I was very direct about what I wanted on the truck and how much I wanted to pay for it.
Jason went above and beyond. He did not make the hard sell or play the negotiating game. He even arranged for the purchase and installation of several after market options I wanted on the truck ( stainless steel step rails, Platinum series front billet grill, Westin chrome bull bar/brush guard, spray-in bedliner, Retrax retractable cargo bed cover).

It was all done and waiting for me when I went to pick up the truck. I am very pleased with my buying experience there and if the service is anything like it, this will be a very good long term owner/dealer relationship. I would recommend them and especially Jason Olson to anyone looking for a Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Toyota of Melbourne:
Jason Olson was great to work with. he knew his product and went above and beyond on both locating the Tundra I wanted with the right options on it and on the price. he even arranged the purchase and installation of aftermarket items I wanted (stainless step rails, grill, bull bar/brush guard, bedliner spray, and a Retrax cargo bed cover).

So it was all done and ready for me when I picked it up. There was no hard sell and no negotiating games. I was direct about what I wanted and how much I wanted to spend and Jason was direct with me.

A great experience and I recommend Jason and the dealership to all. If the service-after-the-sale is as good, this should be a great dealer/owner relationship for years to come.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Toyota of Melbourne:
I traded in my truck for an '05 Infiniti FX35. It has 26000 miles on it. Finished the paperwork and deal at 9:30 pm on 3/25/2009. Started the car up to leave and smoke poured out of the exhaust. They gave me the car on empty. Went to get gas in it. Restarted the car and smoke poured out. Idled at a stop light and took off, smoke poured out of the car. Took the vehicle into Toyota of Melbourne at 8 am on 3/26/2009 requesting my truck back and they would not do anything. They told me I need to go to the Infiniti dealership. Respond to this posting and I can send you video of the smoke puring out of the vehicle and you can tell me if they knew about it when they sold me the vehicle!!!! Horrible customer service and refuse to do anything besides get the vehicle service by the Infiniti dealership!!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Toyota of Melbourne:
I went to purchase one of two Corollas I found on the Dealer's website. I researched the Kelley and Edmunds Blue Book values and went to the dealer with printed copies of the two vehicles I was interested in as well as the book values. The salesman was friendly (though not super knowledgable on their stock). I informed him that I currently owned a Tundra and was there to replace my daughter's Corolla that had just been in an accident, and which I had purchased at Toyota of Melbourne 2 years previously. When we sat down to discuss price, Daniel immediately went and got Patrick, who I assume was one of the financial people. Patrick was very rigid and adamant on the price of the car. I told him it was on their website for $15,994. He told me it was $16,994. He then pulled up (a) website that looked just like theirs, and sure enough, the price was $16,994. He then told me he would "trust me" and give me the car at $15,994. I told him it was still too high. He then got slightly beligerrant and held to the price. My wife told him she was uncomfortable with him, and he excused himself. Then the used car sales manager came over and told us their "website had changed all the listed prices", but he would still honor the price I came in with, but he also would not budge from that price. We then left the dealership to think the deal over. Immediately when we got home, I again pulled up their website, and the car was STILL $15,994. This tells me they used a different website to show me their price, "granting" me the $1000 difference to eliminate any further negotiation. This is deceptive and insulting. When someone walks in who has obviously done their research, know exactly what they are looking for, and is a proven past buyer, such sales practices are not only insulting, they are also not very smart.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Toyota of Melbourne:
I went to purchase one of two Corollas I found on the Dealer's website. I researched the Kelley and Edmunds Blue Book values and went to the dealer with printed copies of the two vehicles I was interested in as well as the book values. The salesman was friendly (though not super knowledgable on their stock). I informed him that I currently owned a Tundra and was there to replace my daughter's Corolla that had just been in an accident, and which I had purchased at Toyota of Melbourne 2 years previously. When we sat down to discuss price, Daniel immediately went and got Patrick, who I assume was one of the financial people. Patrick was very rigid and adamant on the price of the car. I told him it was on their website for $15,994. He told me it was $16,994. He then pulled up (a) website that looked just like theirs, and sure enough, the price was $16,994. He then told me he would "trust me" and give me the car at $15,994. I told him it was still too high. He then got slightly beligerrant and held to the price. My wife told him she was uncomfortable with him, and he excused himself. Then the used car sales manager came over and told us their "website had changed all the listed prices", but he would still honor the price I came in with, but he also would not budge from that price. We then left the dealership to think the deal over. Immediately when we got home, I again pulled up their website, and the car was STILL $15,994. This tells me they used a different website to show me their price, "granting" me the $1000 difference to eliminate any further negotiation. This is deceptive and insulting. When someone walks in who has obviously done their research, know exactly what they are looking for, and is a proven past buyer, such sales practices are not only insulting, they are also not very smart.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Melbourne:
Came in for a check engine light. Left the car and called back later. The service writer named daryle told me that my 2005 corolla needed a new fuel tank to fix the check engine light at a cost of $467 in parts and 2.9 hours labor for a total cost of $775.67 plus tax. It seemed a little fishy to me and hung up. When I went to pick up the car he tried to scare me in to having the work done now because he said it was leaking gas. Well the good news is I went to the local mazda dealer and after a 1 hour inspection they determined it to be a faulty gas cap. $20 later no check engine light. Avoid this dealership at all cost for any service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Melbourne:
This dealership uses extremely deceptive sales practices. I was given a written estimate for a car I was interested in, agreed to it, and left a deposit. A week later, when I arranged to pick up the car, the Sales Manager (David Meagher) stated that he had made a "mistake" and the price would be $2000 more than I had agreed to.

This is classic "bait and switch".

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Melbourne:
Wed evening picked out car, salesman worked up price, put money down to hold car till morning pending my financing. Bank approved me, went to dealer to have buyers order faxed to my bank....The salesman and his manager said I had to fill out their credit application so they could run my credit. I thought they where confused and assured them I had funds secured and really just needed buyers order faxed to bank. Then they tried to tell me it was due to the patriot act of 911 & they needed it for the IRS & they have to run everybodys credit for all sales over $10.000 cash. I explained my car was not cash it was a loan and the bank was financing. This went on for 2 hours. My loan officer who was on my cell phone almost the whole time this was going on, waiting for the buyers order told me to pass my cell phone to the manager, she tried to explain to them this was for cash sales not loans. I was so exhausted from this Horrible nightmare experience I got up, thanked them, asked for my money back (which they refused to give me) and left. I am going to write the better business bureau about my money. I have a receipt for it. The new owners are letting this go down the tubes quickly, the managers where profoundly rude, intimidating and downright unethical imo.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Melbourne:
I agreed to purchase a car from Toyota of Melbourne. I told them that I was going home to get a loan through E-loans, and that I would return with the paperwork. They agree, and when I arrived back at the dealership they made me wait nearly 90 minutes and then told me that they would not accept e-loans becuase they did like the way they got paid. Then they tried too strong-arm me into finacing with them. They are not to be trusted.

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