Toyota of Melbourne

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Melbourne:
Came in for a check engine light. Left the car and called back later. The service writer named daryle told me that my 2005 corolla needed a new fuel tank to fix the check engine light at a cost of $467 in parts and 2.9 hours labor for a total cost of $775.67 plus tax. It seemed a little fishy to me and hung up. When I went to pick up the car he tried to scare me in to having the work done now because he said it was leaking gas. Well the good news is I went to the local mazda dealer and after a 1 hour inspection they determined it to be a faulty gas cap. $20 later no check engine light. Avoid this dealership at all cost for any service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Melbourne:
This dealership uses extremely deceptive sales practices. I was given a written estimate for a car I was interested in, agreed to it, and left a deposit. A week later, when I arranged to pick up the car, the Sales Manager (David Meagher) stated that he had made a "mistake" and the price would be $2000 more than I had agreed to.

This is classic "bait and switch".

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Melbourne:
Wed evening picked out car, salesman worked up price, put money down to hold car till morning pending my financing. Bank approved me, went to dealer to have buyers order faxed to my bank....The salesman and his manager said I had to fill out their credit application so they could run my credit. I thought they where confused and assured them I had funds secured and really just needed buyers order faxed to bank. Then they tried to tell me it was due to the patriot act of 911 & they needed it for the IRS & they have to run everybodys credit for all sales over $10.000 cash. I explained my car was not cash it was a loan and the bank was financing. This went on for 2 hours. My loan officer who was on my cell phone almost the whole time this was going on, waiting for the buyers order told me to pass my cell phone to the manager, she tried to explain to them this was for cash sales not loans. I was so exhausted from this Horrible nightmare experience I got up, thanked them, asked for my money back (which they refused to give me) and left. I am going to write the better business bureau about my money. I have a receipt for it. The new owners are letting this go down the tubes quickly, the managers where profoundly rude, intimidating and downright unethical imo.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Melbourne:
I agreed to purchase a car from Toyota of Melbourne. I told them that I was going home to get a loan through E-loans, and that I would return with the paperwork. They agree, and when I arrived back at the dealership they made me wait nearly 90 minutes and then told me that they would not accept e-loans becuase they did like the way they got paid. Then they tried too strong-arm me into finacing with them. They are not to be trusted.

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