Toyota of Murfreesboro

They will work with you and friendly atmosphere clean facility several selections to choose from facility several selections to choose from More

I have bought many Toyotas from Deberry. He always goes above and beyond to help. He always goes above and beyond to help. More

My brother referred me to Johnathan . I wasn’t expecting to get a car that day, just look maybe. My transmission had just went out. Jonathan got me in a brand new Toyota THAT DAY! I was s I wasn’t expecting to get a car that day, just look maybe. My transmission had just went out. Jonathan got me in a brand new Toyota THAT DAY! I was so excited ! I absolutely love my car and he was so kind and so honest! So helpful with everything! I’m glad my brother brought me to him! I 10/10 recommend him if you need a car! More

We went for a routine alignment and oil change. Our 4Runner had minor pre-existing bumper damage: a small crack and one bent tab from a previous incident. We were upfront about this from the start. Our 4Runner had minor pre-existing bumper damage: a small crack and one bent tab from a previous incident. We were upfront about this from the start. We were not looking for a free bumper. We wanted something fair. What we got instead was over eight hours of dishonesty, a reneged contract, and a service advisor who lied to us repeatedly. After Toyota of Murfreesboro returned the vehicle with the bumper ripped halfway off, several tabs destroyed, and new cracks — significantly beyond what existed before — I called immediately and was connected to Chris Popin. Chris theorized the car wash likely caused the additional damage. Fine. We came back to work out a deal. Then the lies began. Chris quoted the replacement part at $800+. It's listed on their own website for $418.74. I pulled it up in front of him. He claimed it would need painting — false. He claimed it might be the wrong part — also false, confirmed by VIN. He then contradicted his own car wash theory, saying it couldn't have caused that level of damage, despite photographic proof that only one tab was damaged beforehand. After three hours of his moving goalposts, we reached a signed agreement: $418.74 for the part, $65 labor, $200 goodwill discount. When my wife arrived for the scheduled repair — with our infant son — Chris informed her the labor would be $279 more because they "didn't see the damage before." (Then what were you doing during the three hours I was there previously?) He then claimed he couldn't locate the signed contract from the prior week. She showed him the photo I had the foresight to take. They honored the deal only after being cornered with their own paperwork. They waited until I wasn't present to attempt to renegotiate a signed agreement with my wife. We had already acknowledged the prior damage and asked only for fairness. Instead, Chris lied about pricing, lied about parts, contradicted himself on the cause of damage, and his team attempted to walk back a signed contract. I took time out of my busy day to drive down and confront them about this and to ensure they honored their agreement; all I got was excuses and lies. Come prepared: know their labor rate is $164/hour, clear your cookies before browsing their site (dynamic pricing), and document everything in writing. They won't honor it unless you back them into a corner, you'll need to have proof. I am furious and disgusted. We will not be working with them again. More

Quinten was a great sales lead who helped us get what we were looking for. The owner is amazing and wish I would have bought my other Toyotas from this location! were looking for. The owner is amazing and wish I would have bought my other Toyotas from this location! More

Quinten was a great resource for information. Kept in contact and kept me updated on when my new vehicle would arrive. He also talked me through the entire vehicle and showed me all the bells a Kept in contact and kept me updated on when my new vehicle would arrive. He also talked me through the entire vehicle and showed me all the bells and whistles. Thanks, Quinten! More