Toyota of Naperville

Everyone at the dealership was friendly and respectful. From our initial contact through purchase, we couldn't have asked for a better experience. Our sales person, Jacob, was personable, understanding, p From our initial contact through purchase, we couldn't have asked for a better experience. Our sales person, Jacob, was personable, understanding, patient and knowledgeable. We got a great deal on a great vehicle and will definitely be making our next car purchase there and recommending Toyota of Naperville to our friends and family. More

It took almost two hours for an oil change! After an hour, I asked when it would be finished. I was told soon. I will admit I got a little snippy because I was tired and hungry after working a full da hour, I asked when it would be finished. I was told soon. I will admit I got a little snippy because I was tired and hungry after working a full day. I was also annoyed they didn't tell me it would be such a long wait. I would have simply returned the next day. So I admit I was snippy. Finally, one hour and forty minutes later my (new-less than a year old) car is finished. I go to get in it and notice a big scratch on the drivers door that was absolutely NOT there when I arrived. Needless, to say, I will never, ever, ever return and I would NEVER reccomend this place to anyone. I'm only hoping that is the only damage they did to my car. There are some really sick people out there! Beware because some or at least one works at Naperville Toyota! More

I walked into this dealership decided on a car (blue camry). Drove it around for a while, decided on a price, etc. Then my Dad and I happened to walk by an Avalon, and after a small discussion between o camry). Drove it around for a while, decided on a price, etc. Then my Dad and I happened to walk by an Avalon, and after a small discussion between ourselves we decided that's what we wanted instead. The dealer had every right to be frustrated with us but he acted very professionally and within the hour we were driving away in my new Avalon. To top it off I got a great deal on my trade-in for a Corolla (best cars for resale value). Anyway, the experience turned me into a repeat customer. More

Omer was fantastic!! He took all the time we needed to show us every detail of the Prius. We never felt rushed or pressured to buy a car. We are still in the process of seaching cars but we will deffinat show us every detail of the Prius. We never felt rushed or pressured to buy a car. We are still in the process of seaching cars but we will deffinately consider Toyota in our final decision making. More

Great customer experience! Omer did a thorough job explaining the technical features of the vehicle. He was able to address all of my questions accurately and quickly. The quoting process was honest explaining the technical features of the vehicle. He was able to address all of my questions accurately and quickly. The quoting process was honest and straight-forward. Plus, as a whole, the dealership consisted of friendly, polite, and knowledgable staff. I would recommend this dealership. More

Just another big city big dealership trying to rip off the public for sticker price. We heard the nonsense phrase, "What would you like to accomplish today, to make your visit productive." What did the the public for sticker price. We heard the nonsense phrase, "What would you like to accomplish today, to make your visit productive." What did they think we wanted, a game of parchisi? They ignored the woman with two babies and talked to her husband only about a ... minivan. Now who is going to drive that minivan, him or her? The price dropped $3,300 as we walked out the door. We heard the magic lie - We don't make any money selling a car at dealer invoice. Shortly thereafter it was admitted there is $1,000 "holdback" on every car. If you make the mistake of going there, be sure to have a price from Kenosha Toyota in hand. If you beat them hard enough they will match price as you are walking toward the door. More

said van was new and i would get the $1500 dollar rebate and 2 year service agreement. Then after we sighed the contract and went into finance we were told van was titled to the dealer and would be conside and 2 year service agreement. Then after we sighed the contract and went into finance we were told van was titled to the dealer and would be considered used no rebate or service agreement on used sorry dealer said and they gave me less on my trade then quoted also no floor mats and only a 1/8th a tank of gas it was late dealer new family was tired and took advantage of it i would not shop there again . More

After a positively awful experience at Toyota Elmhurst, my car was taken to Toyota of Naperville after experiencing a catastrophic mechanical failure (i.e., clutch and transmission needed to be replaced). my car was taken to Toyota of Naperville after experiencing a catastrophic mechanical failure (i.e., clutch and transmission needed to be replaced). First of all, they were very friendly and seemed to empathize with our situation. They gave us a loaner without us even asking. While the car was being serviced, Chris gave us regular updates regarding the status of the vehicle. That helped ease some of the anxiety we were both feeling. Chris also assisted us with filing a claim through Scion regarding the repair (since the car was just past the warranty but experienced a serious failure anyway). The claim was denied but nonetheless, I felt like I actually did something just by filing the claim. The car was fixed two days earlier than expected which was also a nice surprise. Robin the service manager checked in with us to make sure we were happy as she had been receiving regular updates about our situation from Chris as well. She seemed very genuine and we appreciated her reaching out to us. The car is fixed and so far, so good! I do have one complaint, at check-out I asked if there had been any other issues that might need to be addressed with car (new brakes soon, oil change soon, low fluids, etc) and was told that they didn't check. I asked them if they typically do a 40-point inspection on the cars they service and was told they only do that w/ oil changes. Now oil changes are only $29.99 and I just spent $3500.00 in your shop, I think a 40-pt inspection is more than warranted! More

I have never been to a nicer, friendlier, or more caring service department in my life. In other service departments you have to wait just to be acknowledged- here you get a greeting as your getting out of service department in my life. In other service departments you have to wait just to be acknowledged- here you get a greeting as your getting out of your car- and with a smile no less. I didn't see any worker that didn't look happy. I felt like I was at Disneyland. They gave me a beautiful loaner car so I didn't have to miss any work and the job was finished right when I needed it. Totally professional. I wish all Toyota dealerships were this great. Thanks More