Read Reviews Toyota of Naperville

Toyota of Naperville

Toyota of Naperville

1488 West Ogden Avenue
Naperville, Illinois 60540


Sales: (630) 357-1578
Service: (877) 448-5149
Parts: (877) 448-5158

Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.8

24-Month Rating

based on 1028 reviews

4.9

4.9 out of 5

1133 lifetime reviews

Toyota of Naperville

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Certified: Toyota of Naperville

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Toyota of Naperville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Toyota of Naperville

The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Customer Lounge Area
Automated Car Wash Drive-In Service
Cable TV Express Service
Children's Play Room Instant Financing
Free Coffee Parts Store
Free Drinks Rental Car Service Onsite
Free WiFi Vending Machines
Television

dking28
5/23/2013 10:54:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jacob BasathiaJacob Basathia
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Naperville:

This was my second time buying a Toyota Highlander from Jacob. His salesmanship, demeanor, attitude, and aptitude of the Toyota brands made coming back to him an easy choice and helped me to make my decision to buy from this dealership. Everyone was extremely helpful and courteous. The entire team, from sales to finance to vehicle prep was top-notch and the vehicle I purchased was financed at a very agreeable price. I would highly recommend Toyota of Naperville to my family and friends and plan to bring my son here to trade in his Corolla for a newer vehicle.

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Jakierah
5/23/2013 7:00:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Leo LopezLeo Lopez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Naperville:

I was referred to Leo at Naperville Toyota and it was the best choice I made. Even with my limited resource & credit history he worked hard to get me into a Corolla. Now I'm stress free! I love Leo & Dave Castellanos who also helped. 5's across the board. #1 dealership

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Susanbishop
5/23/2013 4:29:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Leo LopezLeo Lopez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Naperville:

I was referred to Leo at Naperville Toyota and it was the best choice I made. Even with my limited resource & credit history he worked had to get me into a Corolla. Now I'm strees free! I love Leo & Dave Castellanos who also helped. 5's across the board. #1 dealershi

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NatalieClapp
5/23/2013 4:06:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David ZidlickyDavid Zidlicky
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Naperville:

Dave was extremely helpful in assisting me in choosing my very first car! He listened to all of my needs and only chose to show me cars that I could actually afford and that I would like. The entire process went so smoothly and was completely stress free. Thanks Dave!

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mmbegazo
5/22/2013 9:29:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kareem ThomasKareem Thomas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Naperville:

We had the most wonderful experience when we visited this dealer. From the begining when my wife and I tried to select our van until the close of the sale, Kareem was more than a salesman but a person trying to accomodate our needs, get the right price, test the vehicle and complete minor repairs needed. He has become a friend and anytime we need something from the dealer we look for him immediately . Overall this dealer has an exeptional customer service. The cofee is great, the employees are very corteous always asking if you have been helped or if there is anything else you need help with. I visited many other auto dealers but since i entered this one i was convinced that i should not visit any other. I will buy my next car there.
Last week i went to get some parts for my van and the same experience repeated again. I got my free cup of cofee from Starbucks ( amazing rigth?) I asked for the parts department to a service rep and he courteously guide me to the window where again another person help me get what i need.
Thank you guys for all your efforts.

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Thia
5/22/2013 9:16:20 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Russ HarrisRuss Harris
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Toyota of Naperville:

Russ was my sales guy and he was amazing. Customer service and anecdote to keep u entertained while they figure out how best to help!

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Emaad
5/21/2013 8:03:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kareem ThomasKareem Thomas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Toyota of Naperville:

Great experiance and pleasant atmosphere. Gives you proper time and proper explaination about the pricing and car info. Kareem thomas friendly sales person who connects with you.

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Jerrbear98
5/21/2013 5:42:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Meghan BrozenecMeghan Brozenec
Russ HarrisRuss Harris
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Toyota of Naperville:

Meghan was very helpful online and did not waste my time. By the time I was at the dealership, I knew what I wanted. Russ made it easy for me and I appreciated the fact that he was not pushy. He took care of a couple of issues and made the experience enjoyable. Good salesman!!

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lfeigs3
5/21/2013 10:03:54 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jacob BasathiaJacob Basathia
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Naperville:

My experience was fantastic, I went there in the morning to get everything ready for my mother-in-law's new 2013 Toyota Camry LE purchase. There was no haggle it was price to sell with only 3 miles on the car. It only took me less then a hour to prepare her purchase for that evening since she was at work. Evening came car was prep ready to go. She loved the car and also had a nice, fast and easy car buying experience with Jacob and his A+A+A+ customer service. I will be letting everyone one I know, what kind of plesant people Toyota of Naperville has and a cleaniness, huge dealership car selection they have............................Thanks for the Easy Car Buying Experience Jacob......

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Garshar
5/21/2013 8:36:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian McGinelyBrian McGinely
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Naperville:

It was a no pressure sales experience . My salesman Brian was very helpful had to fight a little for the price but received a great deal. When I went to pick up the car I was in and out all paperwork signed in 1 hour.

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