Toyota of Newnan

Toyota of Newnan
2 Herring Road
Newnan, Georgia 30265
(770) 502-1333

Manufacturer: Toyota

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Twenty-Four Month Rating: 4.7/5
86 Reviews
Toyota of Newnan

Overall Score: 5 Star Rating4.7



About Toyota of Newnan
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Dave Brew
4/25/2012 10:31:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Kenner

My Review of Toyota of Newnan:
My wife and I recently purchased a new vehicle from Toyota of Newnan. Our salesman was Chris Kenner. I cannot say enough nice things about Chris. He should teach a course to other car salesmen on how to sale cars and most importantly, how to treat customers. He answered all of our questions, was very patient, and gave us a fair price. I would highly recommend him and the entire staff at Toyota of Newnan to anyone looking to buy a new/used Toyota.

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djm00123
4/23/2012 5:38:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Faison

My Review of Toyota of Newnan:
I was shopping for a new Camry and went to Cars.com to request quotes. Greg gave me a call and I told him what I was looking for and the price I was willing to pay. I was looking for after market leather as I currently have a 2007 Camry with after market leather and it is much better for me. Greg shopped around to find some cars with after market leather and told me we may need to order one. The experience at the dealership was wonderful. Greg Showed us what was on the lot and looked for cars that could be ordered or changed. As we went around the lot we looked at an XLE that had everything I wanted, including after market leather. We test drove it and then went inside to discuss the price. Within 2 minutes the contract was being written.

After we got home, my husband said it was the best car buying experience he had ever had.

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bachmann
2/27/2012 10:18:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Bill Dixon & Mr Chris Kenner

My Review of Toyota of Newnan:
Both men (Mr. Dixon & Mr. Kenner) did an excellent job selling and negotiating our 2012 Toyota Truck. My wife and I were satisfied. I have leased two vehicles from Toyota of Newnan and receive great Service work too. Thank You Bill and Chris. See ya at 5000 mile check up. Mr. S & J Bachmann

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travisstrickland
2/10/2012 8:56:12 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rand Hooper

My Review of Toyota of Newnan:
My wife and I went to several dealerships where we were very disappointed in the way the salespeople handled themselves. Our salesman at Toyota of Newnan, Rand, was the only salesman we met that treated us with respect. He wasn't pushy, he showed us vehicles in our price range, and he respected our decision when we initially decided not to buy the car we bought (2011 Corolla). The other staff at the dealership that we dealt with, Jason, the manager, and Bill, the finance person, were both very nice.

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alex1789
11/9/2011 5:02:51 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Feldman, Greg Faison, Walt Gutierrez

My Review of Toyota of Newnan:
As many of us are, I also dislike the predatory and rapacious reputation that comes with going to a dealer to purchase a vehicle. We all have heard and lived the horror stories.

I was referred to Toyota of Newnan by a co-worker, and I must say, they totally changed my mind. I received a call from Mark Feldman (Sales Manager), who instead of trying to push a vehicle trough actually listened to my preferences, and made suggestions from their inventory that most closely matched my specs. I went to see the vehicles and was treated in a very friendly and respectful manner by Mark and Greg Faison – Internet Sales, who began describing the vehicle options and features in a very knowledgeable way before a test drive.

I returned the next day with my wife and my trade in vehicle, and was able to meet the owner Walt Gutierrez, who was also very friendly, polite and knowledgeable. Walt evaluated our trade in and my wife test drove the car, which we bought. Greg was very patient, especially with my wife, and answered all our questions. We were shown a very fair price for the vehicle from the start (close to the True Market value listed in Edmunds.com for a similar vehicle).

Walt, Mark and Greg were very helpful, and showed legitimate interest in helping us meet our budget goals. They addressed all our concerns without pressuring, and quickly managed to meet both our goals. They really made us feel that our business truly meant something to them, and that our customer satisfaction truly mattered.
I was prepared for a nightmare, but I ended up with a great experience. Detailing the vehicle prior to delivery took longer than reaching the deal. I think I spent a total of four hours at the dealership from arrival to driving away with my new vehicle. (One hour the first evening to see the vehicle, and three the next day). I will definitely recommend this dealer to everyone.

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calwillnol
10/31/2011 4:00:45 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Shae, cashier, other employees

My Review of Toyota of Newnan:
I was surprised to find I could reserve a service appointment online and I could lists what specific services I needed. I got the appt time I needed but when I got there the service person had no idea what I wanted...no communication of employees. As it was I was glad to talk with Shae because she was able to tell me what I needed.

Nice waiting area, nice employees everywhere.

Shae was a gem. I was surprised to pay over $200 for a light bulb in left headlamp that I had completely replaced a year ago! I wish she would have had a service person explain this to me...but I didn't press either.

I also wished they would have told me about incredible construction work I had to navigate to find the place!

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brandonhall88
10/30/2011 5:11:43 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jesus Jimenez

My Review of Toyota of Newnan:
My visit was pleasant and painless.The sales people were not pushy and very helpful.I will return for future purchases!I recommend this dealership to everyone.

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ChrisRich Brown
10/28/2011 10:35:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Towns, Glenn Thompson, Bill Dixon

My Review of Toyota of Newnan:
Michael Towns (Sales Consultant) was extremely helpful in finding the car we wanted. We gave him our specs, he showed us 2 cars that met our preferences, and we bought one. He answered all our questions patiently, provided written information, met with us on multiple occasions, took us for several test drives, and assisted us in working out a final price for the car. He was cheerful, informative and helpful - we did not feel pressured to buy, but he was there to help us make a decision.

Glenn Thompson (Sales Manager)was very helpful in our purchase. He evaluated our trade-in car, discussed possible prices and then negotiated a final price so we were able to purchase the car we wanted. He appeared honestly interested in helping us find a car at a price we could afford. He was also friendly and helpful, but again did not pressure us to buy. We feel he went above and beyond to help us work out a deal.

Bill Dixon (Finance Manager)was very patient with us while he discussed the various options for financing, extended warrenty programs and interest rates. He was thorough, competent, and efficient, and we felt we understood all the finances by the time we signed the papers. He too was friendly, helpful and trying hard to sell us a plan that met our needs.
We were very pleased with our experience, and will recommend this dealership to everyone.

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glawson100
10/6/2011 11:26:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Hendley

My Review of Toyota of Newnan:
John was great to work with and made the purchase easy. This transaction was my best experience yet with an auto dealership. I will purchase my next vehicle at Toyota of Newnan as well.

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spencerhm
9/28/2011 6:24:45 AM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: service dept.

My Review of Toyota of Newnan:
The owner Walt is great. He takes the time to say hello and shows a genuine kindness. However, his service dept. has a lot to learn about doing a thorough job. Several times after having a simple oil change and tire rotation I find my tires service light and wind shield dash lights coming on shortly after the service. This simply tells me the service people are NOT being thorough; they're not checking resevoirs or checking tire pressure. If they are short in this area then how many other areas do they fall short in?!?!?

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