Toyota of North Austin

Shannon was the best and easiest salesman I have ever worked with. He made the experience completely smooth and no gimmicks. I would recommend all my friends and family who wanted a Toyota to contact S worked with. He made the experience completely smooth and no gimmicks. I would recommend all my friends and family who wanted a Toyota to contact Shannon. I would also like to commend Jeffery for his help and humor in making the business end of the sale easy. More

Not only best vehicles but the most outstanding and friendly attention towards my family. After a car crash we returned or another toyota vehicle. Thanks friendly attention towards my family. After a car crash we returned or another toyota vehicle. Thanks More

My first experience with Charles Maund last year was bad. This second experience was completely the opposite. We went in to look at some Camrys but ended up getting a 2010 Rav4 and I was really pleased wit This second experience was completely the opposite. We went in to look at some Camrys but ended up getting a 2010 Rav4 and I was really pleased with Stephen Prince's patience and customer service. He was honest and up front about everything and was also really patient. Our car wasn't misrepresented at all and I felt like he really went out of his way to make the sale of the car a pleasant experience. If you're looking for a Toyota, go see Stephen, he's great. More

I could have given the rating perfect score but unfortunately there's 'a but' involved in the whole experience. So here's the break down. First of all, I went into dealer per recommendation of a go unfortunately there's 'a but' involved in the whole experience. So here's the break down. First of all, I went into dealer per recommendation of a good friend of friend so I gained some trust of him. So I test drove the Prius along with a best buddy and salesman for more knowledge of the car. Salesman very knowledgable and gentle in the whole test drive thingy until pricing $ conversation then a little of 'xx' plus salesman lingo came in the works. I have no worry about that at all and of course guided by experienced buddy therefore it all smooth. Until then, the most ultimate interesting part was closing a deal in which a practice that I've never seen before that I felt like being kick in the gonads and flip to the next page so I have to leave the dealer that night. Finally, the next day I came to a conclusion to just let the tornado passed and bargain the numbers like a hungry zombie going ga-ga dancing!! But ultimately I finally satisfied with the numbers and closed deal same day but still I don't blame salesman because he's doing his job except his bosses of bosses!! Anyway, it's cool to see people treating alike people. Cheers! More

It is not the satisfying words below that reflect my experience with ‘Charles Maund Toyota” but it is the glory and gratitude that I had with me when I stepped out of your dealership. It is hard to expr experience with ‘Charles Maund Toyota” but it is the glory and gratitude that I had with me when I stepped out of your dealership. It is hard to express that instead one has to experience! In a nut shell I can say one’s intensity of physical and mental stress dealing with today’s car sales gimmicks and sale pitches has no existence when you do business with “Charles Maund Toyota”. I wish I discovered “The Charles Maund Toyota Difference” long ago! I could feel the difference from my first communication with Stephen Prince, my internet contact; I started seeing the transformation of dream into reality from his pro-activeness and the reflections of dealer philosophies even before I stepped into their dealership. To be honest, Charles I have been impressed with your staff’s approach and, from what I have gained to date. As an active member of several Toyota forums, I have in fact taken the liberty already to forward and highly recommend your dealership forum members. Though words may not be a match, I just wanted to try to let you know how happy I am with the service provided by your office staffs, and with Mr. Stephen Prince in particular, in handling my needs from beginning till end. The business was so smooth, respectful, cordial and professional started with a smile and hand-shake and ended with the same. Your service from start to finish has been exemplary on a professional ground, knowledgeable, yet friendly level that far exceeds all other dealerships I have dealt with in my life. Nothing ever seems to be too much trouble to you and I am made to feel unique, never feeling that I am just one of many clients that you and your office have to deal with each day. Thanks for making me the boss for the partial day I spend there. Long may you continue to set standards for others to follow! I sincerely wish you all the very best and look forward to my next return to you through those doors and happy faces behind it who could make me another happy day! More

I must say this has been a very frustrating car buying experience: STEER CLEAR OF THEIR USED CAR DEPT!! (This is my email to CMT management and I received no valid response, beyond a customer service per experience: STEER CLEAR OF THEIR USED CAR DEPT!! (This is my email to CMT management and I received no valid response, beyond a customer service person who obviously had no desire to rectify my situation. Car was marketed online (Craigslist & Autotrader) with a vehicle description reflecting Limited amenities - leather seats/ heated seats, etc. Turns out it's an SR5- no leather, 20" rims, no 6 disc changer, etc that I was looking for.. SR5 was a "Certified" vehicle and has supposedly passed it's #-Point Inspection. When I pulled out the cabin air filter it was filthy and had never been changed in the 55k miles this car had on it. This led me to believe the other points of the inspection were missed as well. After leaving your dealership upon my first visit and 2 different salesmen's unsuccessful attempt to close me on the car then, neither got my contact number to call me back with a counter offer closer to my request. I had called back 4 days later, and due to my emotions and time constraints to buy, I agreed to purchase for my price, less a couple requests. A mistake on my part, as with these miles and wreck on Carfax fair market value blue book was $1k less, minimum. AND I had to put $830 worth of tires on her. Part of the delivery prep was to detail the vehicle as requested 24hours prior. This was not performed. No confirmation ( documentation ) that my other requests were performed - check all fluids and filters, etc. Then, when I went to pick up the vehicle it didn't have temporary tags on it. Bill ran in to get tags and installed. Come to find out, they say the vehicle is a 2006 Toyota with another VIN # on it! Hoping I don't get pulled over!!! ...AND TO TOP IT OFF - Days later Closing Agent called to say they couldn't find my $5,000 Cashiers Check I handed to the salesman! Not my problem, as the $ left my account when check was created. In short - I had to work with my bank to cancel it and incur a $100 fee for the very frustrating experience. They never reimbursed me for this cancelation fee. So, those are the high points of my frustration. I told myself i'd never buy a car from them simply due to their stupid/loud/obnoxious commericals. Then the 4Runner appeared online owned by them that I desired, so proceeded with transaction ignoring my gut feelings. Live and learn. Let this serve as a warning... S T E E R C L E A R!! More

I wish we had read these reviews sooner. They describe perfectly our experience in negotiating a Highlander. Luckily at the last minute we confirmed the lack of features on the vehicle before signing the perfectly our experience in negotiating a Highlander. Luckily at the last minute we confirmed the lack of features on the vehicle before signing the final documents. If you expect high pressure tactics, a lack of business ethics and would like to experience a bait and switch technique from a pro go to Maund. More

I called about 60,000 mile service, was quoted price of $289. After I was told brakes needed work I okayed that for $329, again all verbal. There were a couple of other little things-- windshield wiper a $289. After I was told brakes needed work I okayed that for $329, again all verbal. There were a couple of other little things-- windshield wiper and bulb for one backup light. There was some confusing discussion and throwing around of prices but the above and state inspection is what I agreed to. No "bottom line" was estimated or communicated. When I picked up my car I was presented with a bill for $921. I consider this a rip-off, as I told your employees, and I was flabbergasted. I will never come back to Maund for service or any other reason. This outrageous hustle left me very upset. I will go on other sites, including possibly, the Better Business Bureau, to complain and warn others about this type of business practice. Date of "service" was February 9, 2012..Remove my name from your computer, don't contact me again. Jim Simons Austin More

I'm editing a 1-star review after working with the others at the dealership. Basically, we had a poor initial experience that we thought was sleazy bait & switch tactics. But after speaking with the head h at the dealership. Basically, we had a poor initial experience that we thought was sleazy bait & switch tactics. But after speaking with the head hauncho for sales (New Sales Director), I realized it was more a case of miscommunication than anything else. In the end, he made it right, I bought the car, and I was particularly impressed with the financing process...no high pressure sales tactics and no surprise exorbitant fees. (The only non-government fee, the Doc Fee, was $125, which I considered reasonable/acceptable.) This dealership has a really bad reputation (as seen here), but the New Sales Director, Ty Reed, was brought in 4 months ago to turn it around. He previously worked at a Mercedes dealership and thus knows what a classy operation looks like. We spent a lot of time talking with him, and I found him to be transparent and straight-shooting. I hope he can improve the staff/operations and truly turn this place around. I'm rating it 3 stars because others on their sales team are still fairly stereotypical in their sales practices, and because they wouldn't sell us a car unless we agreed to provide positive feedback to Toyota in the post-purchase survey so that they maintain a very high customer sat rating. Fortunately, Ty made good on everything and did so in an honorable way, and the rest of the sales process was great. My advice: if you don't like the sales person you are "assigned", or have any qualms about the process, go directly to the New Sales Director (who, as of this writing, is Ty Reed) and bypass the jokers. More