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Toyota of North Charlotte
Huntersville, NC
1,461 Reviews
Our mission is to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Toyota of North Charlotte is dedicated to:
1) Delivering exceptional service & value
2) Promoting personal & professional growth
3) Fostering teamwork & associate involvement
4) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Toyota of North Charlotte a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 10:00 PM
Tuesday 8:30 AM - 10:00 PM
Wednesday 8:30 AM - 10:00 PM
Thursday 8:30 AM - 10:00 PM
Friday 8:30 AM - 10:00 PM
Saturday 8:30 AM - 10:00 PM
Sunday 10:00 AM - 10:00 PM
Service
Monday 6:00 AM - 8:00 PM
Tuesday 6:00 AM - 8:00 PM
Wednesday 6:00 AM - 8:00 PM
Thursday 6:00 AM - 8:00 PM
Friday 6:00 AM - 8:00 PM
Saturday 6:00 AM - 7:00 PM
Sunday 7:00 AM - 5:00 PM
Parts
Monday 6:00 AM - 8:00 PM
Tuesday 6:00 AM - 8:00 PM
Wednesday 6:00 AM - 8:00 PM
Thursday 6:00 AM - 8:00 PM
Friday 6:00 AM - 8:00 PM
Saturday 6:00 AM - 7:00 PM
Sunday 7:00 AM - 5:00 PM
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October 16, 2007
I came into Toyota of Lake Norman having received a promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charg promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charge) when I came in they would not honor their promise and were emphatic that I should buy or lease a new car without charging the documentation fee $595, inspection fee, and the fees associated with DMV (which by the way, they don't have to do, you can do that on your own, but the general manager told me I must do it through them) thats a lie. When I told them that was not what I wanted to do, the general manager told me nastily to come back if I wanted to buy a car. Since we had confirmed that the associate had given me this supposedly misinformation, it is my estimation that a good reputable dealership, would have honored the promise. They did not. I soon began to wonder was it the fact that I was a woman and a minority that were contributing factors to their decision not to honor the deal. What I do know is that I will never use that dealership, nor refer them to my friends, family or associates. Don't use them! Go somewhere else. More
by creationsound
Employees Worked With
25+
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