Toyota of Olympia

Save your Sid the frustration! Originally I came to the dealership looking for a used truck, test done a few but nothing they had was what I wanted. Finally they got a jeep in stock Originally I came to the dealership looking for a used truck, test done a few but nothing they had was what I wanted. Finally they got a jeep in stock that was exactly what I was looking for so I drive the 40 mins back, well more like an hour and a half due to traffic. Get there and test drive it, fell in love. We start the paperwork and everything seemed fine... Until I signed for the Jeep. The moment I turned it on the touch screen (a selling point for then and built into the extra cost of the Jeep) magically want working! Now it has worked perfectly fine an hour before mind you. Next was a small leak from the roof followed by the gas not being filled as I had been told it would be, the tires not being inflated as promised, the list goes on. Next day I didn't just of my day on the phone trying to get a hold of the salesman, to no avail. Left a message stating I would be unavailable to answer calls from a curtain time to another time, about 15 minutes due to work. Can you guess what time he calls? On the dot of when I wouldn't be able to answer. Now I have to leave work and drive all the way back up there only for then to waste my time and tell me it isn't their fault, I even asked the guy if he was basically telling me to go xxxx myself to which he replied well ya kinda... I can't begin to explain my frustration am I can hope is that someone sees this and makes the smart decision to not buy from this place! More

Disrespectful and careless sales practices I corresponded with sales personnel on several occasions for a number days about a certain used vehicle that I was interested in. Because I live more I corresponded with sales personnel on several occasions for a number days about a certain used vehicle that I was interested in. Because I live more than 125 miles away, I wanted to make sure the vehicle was the correct one for me before purchasing. When I was satisfied, I set up a meeting with my sales rep. Minutes before that meeting and only a few miles from the dealership, I was informed the auto was released as a demo for a few days. There was no attempt to hold the car for a brief time for my test drive, as I assumed I was promised; no attempt to notify me timely of the change, but rather I was offered a switch to a similar model two years older; and, only modest apologies offering to help reimburse me for 250 miles that I need not have driven. These sales practices speak volumes about this dealership's organization and customer service. I would be wary of dealing with them and would not recommend others do so. More

Brent is a great Man to buy from My wife and I really enjoyed buying our second Sienna from Brent. It was the 5th Toyota we have bought and he did it better than the previous four sa My wife and I really enjoyed buying our second Sienna from Brent. It was the 5th Toyota we have bought and he did it better than the previous four salesmen by far! He really knows his facts and helped us with every detail including questions we hadn't thought to ask. Brent is looking for repeat business not a short term quick sale. We'll buy from Brent next time for sure. More

Worst experience in car buying ever In the beginning of January 2016 I bought a used Kia Soul from the Toyota of Olympia dealer and had the unfortunant pleasure of having Dewayne Trotter In the beginning of January 2016 I bought a used Kia Soul from the Toyota of Olympia dealer and had the unfortunant pleasure of having Dewayne Trotter as my salesperson. My wife and I had been looking at this vehicle for a few days and finally decided to do the deal. I have purchased a number of new and used cars in my life and never and I mean NEVER have I had such an unpleasant transaction. It took a total of 6 hours from start to finish to receive my car. I have purchased homes in much less time than this. The saleperson was obviously playing the waiting game with us for whatever reason. He made 2 trips to his Sales Manager to work out some pricing and then just seemed to disappear for extended periods of time. After 5 hours of this game playing we finally signed purchase papers and then had to wait an additional hour or more for our car to be detailed. Once we received our car and took it home we noticed that the "detailing" this dealership did was nothing more than a cursory washing at best. My wife commented that it looked as if they only squirted it with a hose. The door hand pulls were still dirty and grimey from the previous owners. It was evident no effort was made to clean the doors pulls and other areas in the car. I mentioned this to Erika during a phone conversation a few days later and she obviously passed it on to Dewayne who contacted me and offered to have my car detailed again. I told him no thank you and that I felt that waiting 6 hours the first time was long enough and I did not want to be trapped in another prolonged visit. Additionally it also took me 2 weeks and a number of calls to get my second key. There is no way I would ever consider doing business with this dealer again no matter what. I have previously purchased cars in that automall from different dealers and the transactions went off with hardly any problems or lengthy waits. If you value your time as I do you would be better off to go somewhere else. More

Awesome experience We had been looking for a new car for about a week when we finally made it to the Toyota dealership. Paul helped us find a car that is just right for We had been looking for a new car for about a week when we finally made it to the Toyota dealership. Paul helped us find a car that is just right for us. More

great time witj alot of knowledge I bought a 2016 4-Runner from Chanel and she was amazing.. No pressure and very helpful. KC in finance got me out of a Nissan I was upside down in an I bought a 2016 4-Runner from Chanel and she was amazing.. No pressure and very helpful. KC in finance got me out of a Nissan I was upside down in and got be an great deal on my trade and new vehicle. As well as making my loan 1 year less than I had thought. I have bought several cars and this dealership wins the prize for no pressure, honest, kind, and knowledge!! Thank you I love my new 4-Runner! More

Fantastic!! Great service! I went there for recall work and was greeted quickly and politely. Fred, in the service dept sets the bar high for customer service! Great service! I went there for recall work and was greeted quickly and politely. Fred, in the service dept sets the bar high for customer service! More

Great salesman! i just moved here from Las Vegas and needed a used car, My sister recommended Lenny Connon at Toyota of Olympia, and am i glad she did. Lenny was a i just moved here from Las Vegas and needed a used car, My sister recommended Lenny Connon at Toyota of Olympia, and am i glad she did. Lenny was a pleasure to work with, he answered a lot of questions about several cars as i was not sure what car I wanted, Great guy, great car dealership. More

bait and switch bought used corolla when i returned to pick up car drove ha ome and realized this was not the car i looked at 1000 more miles called and talked to the bought used corolla when i returned to pick up car drove ha ome and realized this was not the car i looked at 1000 more miles called and talked to them and they denied drove back to the lot and there it was the car ilooked at and test drove and they still wouldnt do anythig, will never buy from these people. they dont care about you all they care about is the mighty dollar. really really sad. and the sales man dressed like he was from the seventies totally unproffesional. have you ever heard the saying dress for success this salesman has not. i will never return. More

I was looking at a used Chevy Avalanche. I had been looking for months when this one showed up. I contacted Kayla who said "If you are coming I will have it pulled off the lot". I told her that I would looking for months when this one showed up. I contacted Kayla who said "If you are coming I will have it pulled off the lot". I told her that I would be there between 5 and 6pm. It took me 2 hours to drive there and made it there at 5:45pm. When I arrived a salesman asked if the could help me and I told him that I was looking for Kayla and he informed me that she was located at a different lot but wondered what I was looking for. I had seen the Avalanche getting washed in the back and told him that was what I was here to look at. He told me that he just sold it. I will never deal with them again. You don't make promises and not keep them. More