Toyota of Olympia

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota of Olympia:
Toyota of Olympia has been very good to me. I once purchased a used car from them, but soon I wanted my old car back. They were very kind and returned my old car to me. I continued to go back throughout the next year and drove many cars. They were always helpful, and never pushed for a sale. After I found my Highlander, I traded my car in and received an excellent deal as well as great service. Our salesperson, Chris, is an amazing, honest, and helpful person. I have found they also have an excellent reputation around town. They are number one with me!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Olympia:
Ordered car in January, told it would be delivered in May. Called in February & was told the order was in but that there is no PO#. Called in March, was told car would be in in May or June. Called in May, told that the car was not in the queue to be built & no more orders are being taken. I can only guess that the order was never placed. It would have been nice if they had called me & let me know so that I could find another car as soon as I could.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Olympia:
I am a costco member and attempted to use their car service. I received a referral to toyota of olympia. 2 weeks went by and I never heard from them, they were supposed to contact me within 24 hours. I sent a second request to costco and the customer advocacy person told me that Randy had been trying to call the number I provided but had trouble with it and was there another number or email that he could contact me at. Well everyone else has no trouble calling me at the number I provided and I have voicemail, so I know that he never attempted to call me. I provided an email to which he could contact me. I never received anything. The customer advocate called me (they did not have any trouble using that number!!!!) I filed a complaint with them, letting them know that Toyota of Olympia is making costco look really bad and that they should consider not doing business with them. Anyway it was their loss, I went toyota of puyallup and bought 2 cars!!

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