Toyota of Plano

Staff and managers at this establishment are very messy adding fees for inspection verifying its safe to drive and window/door was messed up this isn't right unfortunately not a good experience. adding fees for inspection verifying its safe to drive and window/door was messed up this isn't right unfortunately not a good experience. More

It took 4 hours to process the paperwork with a very high credit score. They didn't honor the trade in price because someone was on vacation and didn't match the rate agreed upon by .5%. Could not get a ra credit score. They didn't honor the trade in price because someone was on vacation and didn't match the rate agreed upon by .5%. Could not get a rate from Toyota Financial at a Toyota dealership in a timely manner??? Really? No management presence, not once in 4 hours. Very frustrating, Very sleazy feeling as a customer when everything they tell you is a bait and switch. Go somewhere else, they are too big and don't treat you like a valued buyer. More

Service writer did an excellent job of informing me of length of time and warranty repair procedure , very customer oriented length of time and warranty repair procedure , very customer oriented More

Excellent job. Very kind staff. Highly recommend them. Car is running great and thank you. Very kind staff. Highly recommend them. Car is running great and thank you. More

Just five weeks and under 1000 miles after driving off the lot my clutch failed, rendering the vehicle undrivable. The car had under 25K miles. Despite purchasing the extended ToyotaCare package, I'm now the lot my clutch failed, rendering the vehicle undrivable. The car had under 25K miles. Despite purchasing the extended ToyotaCare package, I'm now being charged a LOT for a replacement because Toyota considers the clutch a "wearable" item rather than part of the drivetrain. So instead of a good deal, I got a terrible deal on the car. As someone who has driven manual transmissions their entire life, I can confidently say I had not been abusing this car. This experience feels at odds with the assurances that typically comes with a Toyota Certified Vehicle. The certification led me to believe the car had undergone a thorough inspection and was free from major issues especially this early into ownership. I feel misled and left with a black eye by what was supposed to be a reliable and certified purchase. This was my first time buying and financing a vehicle through a dealership, and based on this experience, I will not be doing it again. More

Oil change booking was easy and Jonathan treated me very professionally and explained my concerns professionally and explained my concerns More

My experience with this dealership has been extremely disappointing—marked by poor, unprofessional customer service and unhelpful staff. As my local dealer, I expected better, but left feeling dissatisfi disappointing—marked by poor, unprofessional customer service and unhelpful staff. As my local dealer, I expected better, but left feeling dissatisfied. I bought a new Toyota Sienna and soon noticed that the sliding door rollers caused excessive noise, a common complaint among owners. The issue appears to stem from poor assembly and uneven paint on the rollers, which causes grinding sounds when the doors open and close. I scheduled service online and was assigned a service advisor named Marco Cardona. From the start, he was argumentative, unfriendly, sarcastic, and unprofessional. When I showed him the noise, he claimed he couldn’t hear anything abnormal and insisted it was normal. After persistent insistence, he reluctantly agreed to have the technician inspect it. Later that day, Marco called to confirm the noise and said the rollers needed replacing. Strangely, he mentioned the parts were backordered with no ETA—yet never apologized or explained the earlier dismissiveness. Two days later, I checked online and found the parts available at other dealerships. I contacted them to source the parts, and to my surprise, was told they’d already been ordered and would arrive in two days. Why no one from this dealership or Marco ever informed me? I booked an appointment for when the parts arrived, but Marco never called. When I called him, he said customer notifications were handled by the business department, and he never gets parts availability updates. No explanation was given upfront; basic customer service was missing. I brought the van in for the second time, asking if the roller assembly needed to be painted since it was originally factory painted. Marco assured me it did not. Later, I was disappointed to see the assembly was still unpainted, looking raw and mismatched, and the noise on one side was only slightly improved. When I called Marco, he dismissed my complaints and denied the need for painting, again providing false assurances. He scheduled a third visit, claiming it would take four hours. At that appointment, I expressed my dissatisfaction again. Marco dismissed my concerns, claiming the parts inside the doors didn’t need painting as a courtesy, despite visible bare parts. I also pointed out that the rearview camera pixel alignment was off, but he said nothing could be done. During my wait, Deno Principe, the service manager, unexpectedly explained that Toyota had stopped painting these rollers due to complaints and now recommends against it. He said it would take at least two days to send parts elsewhere for painting, which shocked me as Marco previously told me it would only take four hours. No one explained this change initially, and I was left frustrated. Deno agreed to proceed with painting the parts and left my vehicle for two days. He also promised to look at the rearview camera. After almost a week of silence, I called multiple times with no response. When I finally got through, I was told Deno was out of town. Later, Marco claimed he had called me with an update, but I never received such a call—yet I received other messages from them. This inconsistency raised serious doubts about their communication. I brought the vehicle back a fourth time, requesting to see Deno. I found that he had never addressed my complaints about Marco’s attitude or the delays. Despite promises, no callback was received, and I had to check in again. On the second day, I called Deno, who said someone would call me back. Instead, a technician informed me the van was ready and everything with the rearview camera was fine. I picked it up, but noticed the bolts attaching the hinge weren’t painted, and the noise from the other sliding door persisted, though less. In summary, this dealership’s poor communication, dismissiveness, false promises, and unprofessional attitude have left me highly dissatisfied. I will at least avoid having Marco Cardona as a service advisor. More

I continue to appreciate the teams’ professionalism, conscientiousness and initiative. Even though there are closer dealerships, I have chosen the Plano team for all my sales & service needs for the pas conscientiousness and initiative. Even though there are closer dealerships, I have chosen the Plano team for all my sales & service needs for the past four years. More

I needed warranty service before a road trip and they fit me in late day me in late day More

first off. .. I love my new 2025 Toyota Land Cruiser! My experience with the sales process was good. No complaints there... Now, 3 months later, I had my firs .. I love my new 2025 Toyota Land Cruiser! My experience with the sales process was good. No complaints there... Now, 3 months later, I had my first encounter with this dealership's service department and let me tell you.... I was NOT impressed whatsoever! I drove in to the service department like I've done with our Lexus and Audi cars that we own, expecting the same kind of top end service that we receive from those dealerships. What I got was... nothing. No Greeting. Not even an acknowledgment. I stood there watching employees walk right past me. I waited, thinking they were just busy. After about 10 minutes of standing there... still nothing. I walked into the service department offices, expecting a "what can we do for you?" from somebody. Still, Nothing. I watched people sitting at their desks doing nothing and they could have cared less about me. So, I left and walked next door to the sales floor and asked the front desk if there was anyone available from CS to help me. To make a long story short, they had to walk next door to the service department to get someone to help. The person who was asked to help me seemed bothered to be told to help me and it showed in his attitude. I took my car and left. I'm going to have to find another place to take my car where service means something.... Buyer beware! Buy or car from this dealership but don't service your car there. You'll be very DISAPPOINTED! More