Toyota of Richardson

Waste of time Very Rude guy that likes wasting peoples time. Was in a hurry to leave practically kicking us out because he had somewhere to be and telling us to com Very Rude guy that likes wasting peoples time. Was in a hurry to leave practically kicking us out because he had somewhere to be and telling us to come back on a day that was convinient for him!!!!!! More

Worst Buying Experience Made an initial purchase but two days later transmission went out. The response to this matter was terrible. Attempted to remain patient but the repl Made an initial purchase but two days later transmission went out. The response to this matter was terrible. Attempted to remain patient but the replacement car that were offered was not in condition to be sold. More

Cheap - Nickle and Dime Attitude I am still in disbelief. Last month I demoed a car for a day as I am in the market for a new vehicle and still about 30 days out from making a decisio I am still in disbelief. Last month I demoed a car for a day as I am in the market for a new vehicle and still about 30 days out from making a decision. Yesterday in the mail, I received a bill from NTTA for a couple of tolls. I thought it was an error but after a bunch of time on the phone with NTTA I figured out it was from the day I had the demo vehicle. In the process of driving the vehicle, I used one of the toll roads. This dealership took the time to receive the bill for the ‘temp tag’, determine who drove the car that day and report it to NTTA so they could send me the bill for $2.60 which I have now paid. I would NEVER do business with this dealership for their ‘nickel and dime’ mentality. This is a cost of doing business as I run up a huge toll bill. I simply drove the car as my normal routine. I guess the next thing I should be expecting in the mail is the bill for the gas I used during the 50ish miles I drove. If a dealership is willing to be this cheap, I could only expect more of this type of attitude after the purchase. Seriously? You have no business in the car business! Everyone run and do business elsewhere. More

Horrible. Not just once. Two horrible experiences. First was as simple as an 8 hour oil change. "Well we got busy with walk ins", then what in the world is the reason for me m Two horrible experiences. First was as simple as an 8 hour oil change. "Well we got busy with walk ins", then what in the world is the reason for me making an appointment ahead of time. Second. Go in to repair my rear differential recall. Was told it would take 5 hours max and was promised it would be ready by end of day. Call 7 hours later and get no answer. Show up and was told that it would not be ready until NOON THE NEXT DAY. "Well we got busy", "well we don't have a tech with one vehicle at once". Yet again, why make an appointment then? Worst response was "well have you ever taken apart a rear differential?". No Jeffrey I have not, that is why that's YOUR job. I can do my job as an actual engineer designing a whole road quicker than your "difficult" job. If a manager reads this I don't want the run around of "call us". You have my information. More

Rude and manipulative Rude salesmen that was dishonest with me in an effort to trick us into a disadvantageous finance agreement. Seriously can't believe these people still Rude salesmen that was dishonest with me in an effort to trick us into a disadvantageous finance agreement. Seriously can't believe these people still get employed. Will pay thousands elsewhere if needed in the future. Must say it was a pleasure working with Sayid in financing, as he was both honest and courteous. More

BROKEN POMISES. Let me down. #dishonest #crooks #stayaway FAIL!!! Toyota of Richardson is stuck in the past and they will be left behind. They are that awful stereotype that you have about car sales. They FAIL!!! Toyota of Richardson is stuck in the past and they will be left behind. They are that awful stereotype that you have about car sales. They promise you what you want to hear and then break the promise when they think you are too far in the process to back out. I originally ordered a special order 4Runner at a great price, but three months down the line the manufacturer stopped production on the trim and color I ordered. That was not a problem. I was patient enough to wait a few more months for the new year model. At that time, Joe Zambardino at Toyota of Richardson called and told me that they would "honor the spirit of the original deal" keeping the discounts and pricing I received on the original deal. Fast forward another two months, the vehicle was ready to be delivered. Joe Z. called me and told me the vehicle was coming in and that we needed to finalize the pricing. I thought, "ok no problem, we have a deal in place, he just wants to talk about trade in and down payment." WRONG. Joe Z. and Toyota of Richardson backed out on their deal and break their promise. They told me they could not honor their deal and that I would have to pay thousands over what I agreed. I called and talked to Joe Z. and Jon Glasscock and they told me they would not honor their deal.. they told me it was made by an employee that was no longer with the dealership. Basically, they kept my order in place to either get me to pay more in the end or better case for them I back out and they sell it to someone else. The staff would not let me talk to the General Manager. They said he was too busy and hard to get a hold of. They probably didn't want to him to know how shady the deals were that they were making. Since they backed out of their promises, I could no longer move forward. I DO NOT recommend Toyota of Richardson. #dishonest #crooks #stayaway More