Toyota of Richardson

Toyota of Richardson Service Department was disappointing I won't be going back after the service advisor and service manager were unresponsive in resolving my complaints. Their communications were weak and I won't be going back after the service advisor and service manager were unresponsive in resolving my complaints. Their communications were weak and almost non-existent. More

Used car lot is a chop shop BEWARE of these SCAM ARTISTS!!! My wife and I bought a 2016 Toyota Yaris from Toyota of Richardson’s used car lot. Several weeks later, the left side BEWARE of these SCAM ARTISTS!!! My wife and I bought a 2016 Toyota Yaris from Toyota of Richardson’s used car lot. Several weeks later, the left side of the bumper kept popping out. I took it to the Toyota dealership in Denton, and they said they would have to replace the bumper. When they removed the bumper, they discovered the underlying frame was smashed in from a previous car accident. When my wife contacted Toyota of Richardson their response was, “are you sure the other dealership isn’t trying to just sell you a new car?” They told my wife to bring the car up to their dealership the next day. Instead of simply fixing the damage to the rear end of the car, they decided to add insult to injury by offering to buy the car back from us for $2000 less than what we payed for it less than a month ago, and sell us another car they had on their lot, that was essentially the exact same car but with more miles, for almost a thousand dollars more than we payed for the original one. Obviously not wanting to get screwed again, I told them that wouldn’t work, but they told me that was all they were willing to do. I found reviews from some of their other customers that have also been sold cars with previous accident damage that wasn’t disclosed. Even one of my wife’s co-workers said he had purchased a used car from this dealership, only to find out later that the car had been in an accident and one of the doors had to be replaced. Most of the used cars they sell are bought from rental companies or purchased from an auction. None of this is ever disclosed to consumers neither. Needless to say, this place is nothing but a chop shop car lot on par with something you’d find on Harry Hines, or in Oak Cliff. These people are nothing but sewer xxxx. In fact, I’ve scraped bacteria ridden fecal matter of the sides of toilets in a truck stop that I worked at that had more meaning and purpose in life than these low life swindlers. More

Toyota Tundra success! We spent a week looking from Abilene to Dallas for a pre-owned Tundra with low miles. The last place to look in the metro area was Richardson Toyota. We spent a week looking from Abilene to Dallas for a pre-owned Tundra with low miles. The last place to look in the metro area was Richardson Toyota. From the time we met Adam until we drove away in our new truck, the experience was almost perfect. We found the exact vehicle we were looking for, at a great price, and with a fair trade-in value for our old Tundra. More

They made it so easy! I had been to another dealership earlier in the day and walked away after feeling taken advantage of. Chris heard my concerns, was friendly and made t I had been to another dealership earlier in the day and walked away after feeling taken advantage of. Chris heard my concerns, was friendly and made the process easy. Khalid is financing was quick and made that process stress free. Go to Toyota of Richardson if you want to be treated like a person and not a sale. More

Awesome! Our sales representative, Joe Z, was awesome! We had purchased a car three years ago and he remembered us right away. He worked with us to get the ri Our sales representative, Joe Z, was awesome! We had purchased a car three years ago and he remembered us right away. He worked with us to get the right truck at the right price. More