Toyota of Richardson - Service Center

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that scheduling your appointment worked well with your schedule and that we honored your appointment time. It's fantastic to know that Justin provided you with friendly service and kept you well-informed about your future maintenance needs. Your feedback about the convenience and quality of service means so much to our team. We look forward to continuing to serve you with the same level of care and professionalism.

Toyota of Richardson responded

We are overjoyed to hear about your positive experience with our service team. We understand that discovering an oil leak after your service appointment was concerning, and we truly appreciate your feedback about how our team handled the situation. It's wonderful to know that your service representative responded quickly and had you bring your vehicle back right away. We take great pride in taking responsibility when issues arise and ensuring they are properly resolved. We're pleased that our team was able to identify the torn oil plug gasket, make the necessary repair, and top off your oil to get everything back to proper working order. Your recognition of our top-notch customer service means so much to us at Toyota of Richardson. We value customers like you who trust us to make things right, and we look forward to continuing to provide you with excellent service for all your automotive needs.

Toyota of Richardson responded

Thank you for sharing your positive experience with us. We are delighted to hear that your transmission fluid concerns were addressed effectively and that you are very satisfied with the service you received. Your happiness with our team's work means everything to us, and we appreciate you taking the time to let us know how we did. We look forward to continuing to provide you with excellent automotive care in the future.

Toyota of Richardson responded

We are delighted to hear about your positive experience with our maintenance care consultation. It's wonderful that you found the detailed explanations helpful and appreciated the honest approach to discussing your Toyota's care needs. Your recommendation means a great deal to us, and we're pleased that we could provide you with the thorough information you needed to make informed decisions about your vehicle's maintenance. Thank you for taking the time to share your experience.

Toyota of Richardson responded

Thank you for your review and for taking the time to share your wonderful experience with our service team. We are happy to hear that our Service Manager and team went above and beyond to provide you with exceptional support. It means so much to know that their dedication in working with corporate to secure coverage for your concern made such a positive impact. Your recognition of their extra efforts truly highlights what we strive for every day at Toyota of Richardson. We deeply appreciate customers like you who acknowledge the hard work our team puts in, and we are thrilled that this experience has strengthened your connection to both our dealership and the Toyota brand. Thank you for choosing us for your automotive needs.

Toyota of Richardson responded

Thank you for your review, Heather! We are happy to hear about your positive experience with our team. Your feedback about receiving responsible and responsive service really means a lot to us. We understand how important it is to have effective and courteous communication throughout the process. It sounds like you felt well-supported with consistent updates, and we are glad everything was completed when promised. We truly appreciate you taking the time to share your experience.

Toyota of Richardson responded

We are pleased to hear about your positive experience with our service team. It's wonderful to know that our staff member demonstrated professionalism and courtesy during your visit. We take pride in providing detailed explanations to help our customers understand exactly what their vehicle needs to get back to optimal performance. Your feedback reinforces our commitment to delivering knowledgeable and respectful service. Thank you for choosing Toyota of Richardson and for sharing your experience with others.

Toyota of Richardson responded

Thank you for your wonderful feedback! We truly appreciate that you recognize the quality of our service department and your understanding that our busy schedule reflects our commitment to helping all our customers. Your loyalty since 2023 means so much to us at Toyota of Richardson. We value customers like you who have been with us consistently and take the time to share their positive experiences. Thank you for choosing us for your automotive service needs!

Toyota of Richardson responded

Thank you for taking the time to share your positive experience with our service team. We are delighted to hear that your visit was convenient and efficient, with your oil change completed quickly within your expectations. It means a great deal to us that our management team provided you with the friendly and courteous service you deserved. Your satisfaction with both our service quality and timeline reinforces our commitment to delivering excellent customer care at Toyota of Richardson. We truly appreciate your business and look forward to serving you again in the future.

Toyota of Richardson responded

We are overjoyed to hear about your wonderful experience with us! It's fantastic to know that our team made everything smooth and kept you informed throughout the entire process. Your recommendation means the world to us, and we're thrilled that you found our service to be exceptional. We truly appreciate you taking the time to share your positive feedback about your visit.