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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,430 Reviews
Call Service Center (972) 201-9228

1,430 Reviews of Toyota of Richardson - Service Center

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April 16, 2025

My advisor really took care of me and my time. He said he'd have me out at a certain time, and he did. Thank you, Jesus Castillo. More

by listerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
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Apr 17, 2025 -

Toyota of Richardson responded

Thank you for your thoughtful review! We're so glad to hear that Jesus Castillo took great care of you and respected your time throughout your visit. Delivering on commitments is something we take pride in, and it's great to know your experience reflected that. We appreciate your kind words and look forward to serving you again!

April 13, 2025

The service was great. Thank you. I have a comment, I was told that I was going to get a courtesy car wash. But I didn't get it. More

by ptoscargomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
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Apr 14, 2025 -

Toyota of Richardson responded

Thank you for your feedback, and we’re glad to hear that the service was great overall! We apologize for the oversight regarding the courtesy car wash. We understand how important these small details are and will make sure to address it moving forward. If there's anything else we can do for you, please don't hesitate to reach out!

April 13, 2025

Good service, friendly staff. Charge 3% fee to use credit card, that’s a very bad business practice. The dealership should refund the 3% charge, that’s extra overcharge. More

by Evelyn Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
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Apr 14, 2025 -

Toyota of Richardson responded

Thank you for sharing your feedback! We're happy to hear you had a positive experience with our service and staff. We understand your concern about the credit card service fee, and we truly appreciate you bringing this to our attention. Please feel free to reach out to us directly if you'd like to discuss this further or if you have any other questions. We value your input and will consider it as we continuously work to improve our services.

April 12, 2025

Brandon, thank you for assisting me with the brake job on my 07 Tundra. Great job as always!! More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Apr 14, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that Brandon took great care of your Tundra and that you're happy with the brake job. We’ll be sure to pass along your appreciation to him. We look forward to helping you again in the future!

April 12, 2025

They did a great job, and they are really fast at their job thank you!! More

by Fatima siney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 14, 2025 -

Toyota of Richardson responded

Thank you for the kind words! We're so glad to hear that you were pleased with the quality and speed of our service. We appreciate your feedback and look forward to helping you again next time!

April 11, 2025

Fast, friendly, helpful, easy access, reasonable, punctual, timely delivery, good communication, good advice, good clarification what is necessary More

by ede vessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Toyota of Richardson responded

Thank you for such comprehensive and positive feedback! We're thrilled to hear that you experienced fast, friendly, and helpful service, along with easy access and reasonable pricing. We're also glad you appreciated our punctuality, timely delivery, good communication, and helpful advice. We strive to provide clear clarification on necessary services, and it's wonderful to know we achieved that for you. We appreciate you taking the time to share your experience!

April 11, 2025

Lee Schuster, as usual, was a pleasure to work with. Always professional and makes me feel appreciated and valued. More

by JEC59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that working with Lee Schuster continues to be a positive experience for you. His professionalism and genuine care for customers truly set the tone for the kind of service we strive to provide. It's wonderful to know that he makes you feel appreciated and valued during your visits—we’ll be sure to pass along your kind words to him.

April 10, 2025

Service advisor was very helpful explaining pricing and delivered car earlier than promised. I have worked with Toyota of Richardson for approximately 25 years and have always been happy with the service More

by Scope3204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Toyota of Richardson responded

Thank you for being a loyal customer for the past 25 years! We're thrilled to hear that your recent visit met your expectations and that your service advisor took great care of you. Delivering your vehicle earlier than promised is always a win, and we’re glad we could make it happen. We truly appreciate your continued trust in our service team!

April 10, 2025

Friendy service adviser, friendly environment, fast service. I am using this dealership for the last 4 years though I bought my Toyota from another dealership More

by artaheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words and for being a loyal guest over the past four years! We're thrilled to hear that you've consistently experienced friendly service, a welcoming environment, and efficient care during your visits. It means a lot to us that you've chosen us for your service needs, even though your vehicle was purchased elsewhere. We look forward to continuing to provide you with the same level of excellent service in the years to come!

April 10, 2025

They have a great welcoming culture which is very good for the business l very happy More

by marymordi65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're so glad to hear that you had a great experience and felt welcomed. We truly appreciate your kind words and are happy you're pleased with your visit. We look forward to serving you again in the future!

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