Toyota of Richardson - Service Center

Toyota of Richardson delivers exceptional service! Lee Schuster is an Outstanding Service Advisor!! Thank you for the quality and professional service you consistently provide each time!! Schuster is an Outstanding Service Advisor!! Thank you for the quality and professional service you consistently provide each time!! More

Been going back o their service department ever since I bought my Toyota. Initially I went through a few service staff, but I finally found a service rep that I can trust and count on - Brandon Phillips bought my Toyota. Initially I went through a few service staff, but I finally found a service rep that I can trust and count on - Brandon Phillips. I was impressed with him that we’ve bought another Toyota with Toyota if Richatdson. No prize for guessing who will be our service person ... yup, Brandon 👍 More

Refused service because I bought from another Toyota Dealer Toyota said I must continue to work with this dealer because I brought my vehicle in to them for diagnosis, but this dealer constantly wouldn't do the Toyota said I must continue to work with this dealer because I brought my vehicle in to them for diagnosis, but this dealer constantly wouldn't do their part, finally refused to contact me, and refused to work with Toyota about the issue and inform me about it. Caused me problems with warranty/buyback, because Toyota is saying they haven't heard updates from the dealer, so their last info is that nothing is wrong with my vehicle. The dealer's reason for this was that you bought the vehicle from another dealership so you shouldn't have brought it to us in the first place. But I brought it to them for a second diagnosis per Toyota's instructions. You're supposed to be able to take your vehicle to any Toyota dealership. More

Very professional, kind, and courteous staff. Quick and efficient service. Was greeted with a smile and very encouraging words concerning service. Service was completed within time frame Mr. Schuster gav efficient service. Was greeted with a smile and very encouraging words concerning service. Service was completed within time frame Mr. Schuster gave me. More

It is the best and Lee S is great to work with. He always takes care of me and my car, he is really good always takes care of me and my car, he is really good More

Kyle took great care of me, he was very helpful. Everybody was really nice, appreciate everything being quick and efficient. Definitely a good first visit. Everybody was really nice, appreciate everything being quick and efficient. Definitely a good first visit. More

This dealership used to be a very great place to have a business with, and during the last 3 years our family have purchased 3 vehicles from this dealership due to the fact that they always had a Great cu business with, and during the last 3 years our family have purchased 3 vehicles from this dealership due to the fact that they always had a Great customer service and they were very friendly and helpful, but based on our last couple experiences, it seems that the customer service is moving to the completely wrong direction, and their service department is in total mess and chaos lately! The service advisors won’t return the calls and even if the service desk sends the emails to the service advisors to call you back, you still won’t get a call (happened today with Crystal Maldonado) the service advisors will sell a service (for example 4 wheel alignment )with the promise that it has a warranty on it, and after 7 months the service advisor Douglas Moran tells me there is absolutely no warranty on it, my son took his 2011 Toyota Rav 4 for the fully synthetic oil change today , and when he came back and checked the paperwork (we didn’t check the paperwork to see what kind of oil they put in the dealership , because we always trusted this place for their quality service and honesty ) , he discovered that the dealership put the conventional oil instead of fully synthetic and charged us $61.32 for it! Really? and if you’re showing such of dishonest customer service to your several years loyal customer , I can just imagine what would happened to my car’s service, if I wasn’t your regular customer. I’m not giving a 1 Star for the only reason that this place used to be a very great, friendly and trustworthy place to do a business. Sincerely, Alex More

Toyota appreciates customer loyalty and provides excellent service. I have purchased four vehicles from this dealership over the years and have been pleased with sales and service departments excellent service. I have purchased four vehicles from this dealership over the years and have been pleased with sales and service departments More