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Toyota of Somerset

Somerset, KY

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735 Reviews

4195 U.S. 27

Somerset, KY

42501

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August 12, 2022

Shocked! POOR customer service via our recent EMERGENCY stop by the Somerset Toyota Service Department!!! More

by Jpink8082
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Polite young man
Aug 12, 2022 -

Toyota of Somerset responded

Hello - thank you for taking the time to share your review. I would like the opportunity to discuss this situation with you further. Thanks, Brett Turpen - Parts & Service Director - brett@toyotaofsomerset.com

Aug 16, 2022 -

Jpink8082 responded

At the risk of sounding rude, what do you need to discuss? The young man that greeted us as we pulled into the garage was extremely nice and very polite so this is absolutely NO reflection on him! Our check engine light came on and in so many words advised us to go to a Toyota dealership and have the vehicle checked. We immediately found your dealership. It did not appear busy, bays were empty and 3 men hanging around in the glass offices. We were “immediately” told it would be a 1 hr wait and a minimum of $ 100. just to plug the hand held diagnostic machine in to get a reading on what the problem was. When we questioned why the wait and price of doing something so simple it was suggested that we go to AutoZone or O’Reilly’s, because there is no charge there and they can do it without the long wait. We are familiar with this auto stores, but our Highlander is ONLY serviced via Toyota dealerships, has been since we purchased it brand new. I am usually not one to write/post complaints but we were just totally overwhelmed with the lack of initiative to even want to do a mere 5-10 check and then gouge us on the price especially being Toyota customers!

August 03, 2022

It took several days for someone to get back with me about the vehicle I was looking for. And then I was told none available when actually they never gave me the option of cars of my same specs in the p More

by JULIE WERTMAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Ambrosio
Aug 09, 2022 -

Toyota of Somerset responded

Thank you for reaching out, Julie. I'm sorry to hear we didn't leave you with a better impression and will make sure this feedback gets addressed with our team. We wish you luck with the purchase of your Highlander and hope you'll consider giving us another chance to earn your business in the future. Thanks again, Chris Gambill - General Manager - 606-679-1601

November 24, 2021

Glenn was our salesman, and he made the entire experience wonderful! He was able to work with us and get us the interest rate & payment we was wanting. Wonderful experience would recommend everyone to go see More

by Ridner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Hampton
Nov 29, 2021 -

Toyota of Somerset responded

Thank you for leaving Glenn and the Toyota of Somerset team your shoutout! We look forward to seeing you again!

October 21, 2021

Quick email response from “Lloyd” on Oct 13th. I immediately replied to Lloyd asking if they still had the vehicle I was looking for. Another quick response from Lloyd saying, “Let me make sure the More

by vaportrail
Customer Service
Recommend Dealer
No
Employees Worked With
I can’t say for sure, all I know is it was Lloyd with Customer Care.
Oct 22, 2021 -

Toyota of Somerset responded

Thank you for bringing this to my attention. I'm sorry to hear about the lack of communication and will make sure that the situation gets addressed with the appropriate staff member. I hope you'll consider giving us a chance to do better in the future. Thanks again and please don't hesitate to reach out directly if you have any further questions or concerns. Chris Gambill - General Manager - 606-679-1601

March 22, 2021

RAISED PRICE $4,900Spoke with Christian, Paul, Glenn,and RAISED PRICE $4,900 Spoke with Christian, Paul, Glenn,and Matt all with the original price of $19,900 on a 2010 Dodge Cummins pickup truck. As I am More

by Scottshumaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul, glen, barney, Christian Long
Apr 12, 2021 -

Toyota of Somerset responded

Thank you for reaching out. We apologize for any frustration this experience caused for you. If you'd like to speak with us in greater detail, please feel free to reach out directly. Chris Gambill - General Manager - 606-679-1601

February 26, 2021

Christian and Lloyd were super friendly and did a wonderful job on finding me a great deal on a Toyota Camry! Would 100% recommend them to anyone looking for a vehicle! More

by Donovan Hurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Johnson, Christian Long
Mar 01, 2021 -

Toyota of Somerset responded

Thank you for the wonderful review, Donovan! We're glad Christian and Lloyd were able to help you find a great deal on your new Camry and we appreciate you recommending them to others. Thanks for your business and we'll see you next time here at Toyota of Somerset!

January 05, 2021

My salesman, Issac Hart, was great to work with. He was courteous and pleasant. Everyone there felt like family. Best experience I ever had buying a vehicle!!! More

by haroldbuck99
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barney Bernard, Isaac Hart
Jan 05, 2021 -

Toyota of Somerset responded

Welcome to the Toyota of Somerset family! We're thrilled you had such a great experience with us. We hope to have you as a customer for life!

October 18, 2020

Like most dealers that agree to a price and then sneak in several hundred dollars at the end. if you buy a car there do not let them sell their overpriced extended warranty to you and look your contract over More

by qwerty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
loyd johnson
Nov 04, 2020 -

Toyota of Somerset responded

Thank you for bringing this to our attention. If you'd like to connect, I've tried reaching out to you privately. Feel free to contact me by email at lpj@toyotaofsomerset.com. I hope to hear from you, so we can work together to improve your experience. Thanks, Lloyd Johnson.

May 31, 2020

The dealership was very direct, honest, and efficient. They showed me respect and didn't try to harass me into a sale. My salesman was Edwin. He worked with me and didn't try to hassle me over the price. More

by Devin.mills1006
Recommend Dealer
Yes
Employees Worked With
Edwin Ambrosio
March 11, 2020

Great Vehicle Great Salesman This is my third purchase from Toyota of Somerset. This is my second brand new vehicle purchase. I waited to see my salesman Isaac Hart and was not di More

by Gary King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Johnson, Isaac Hart
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