Read Reviews Toyota of Somerset

Toyota of Somerset

Toyota of Somerset

4195 S Highway 27
Somerset, Kentucky 42501


(606) 679-1601

Toyota of Somerset
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.6

24-Month Rating

based on 183 reviews

4.9

4.9 out of 5

187 lifetime reviews

Toyota of Somerset

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Certified: Toyota of Somerset

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Toyota of Somerset has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Toyota of Somerset

Toyota Scion of Somerset is a locally owned dealership that was established in 1988. We are a 21 time winner of the President's Award, more than any other Toyota dealership in Kentucky. We strive to meet and exceed all of your expectations in a timely fashion so you have the best dealership experience possible.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Cable TV Parts Store
Customer Lounge Area Television
Drive-In Service Vending Machines
Free Coffee Pet Friendly
Free WiFi

elroyyboy
5/16/2013 4:30:14 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff HallJeff Hall
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Somerset:

Jeff Hall couldn't have made the purchase of my 2012 Camry easier. I've bought 3 Toyotas, new and used, in the past 3 years and this was the easiest transaction so far. Certified Pre Owned Toyotas are the way to go and Toyota Financial's 1.9% rate makes them even more attractive. It's refreshing to get out of the city and out of the pressure and sit down with someone who knows my business isn't easily earned.

It's definitely worth the 75 mile trip from Lexington to do business with these folks. I'll make this journey again.

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hornsby
5/13/2013 11:06:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason CostonJason Coston
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Somerset:

Jason was an exceptional salesman. We really liked his attentiveness and knowledge of the vehicles we looked at. We are very happy with the vehicle we purchased and would recommend this Toyota dealership to our family and friends.

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Response From: Toyota of Somerset
Added: 5/15/2013 11:38:10 AM

Thank you for your feedback. We are glad Jason and the rest of the staff were able to meet your needs. Welcome to the Toyota Scion of Somerset family!

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DanMoore
5/13/2013 5:18:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason CostonJason Coston
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Somerset:

I will rate my experience with Jason Coston, and Somerset Toyota Scion as "Excellent" ! I am a middle aged man who has stretched the life of a vehicle to near extinction and found I needed a vehicle. I looked up the Toyota Dealerships within 75 miles of my home and decided to request information online. I have not owned a Toyota product since 1976 , (a 1971 Toyota Corolla). Two dealerships were very responsive but Jason Coston's attention to my original request led me to buy from Somerset Toyota. Jason Got the vehicle ready for me and my wife and I drove down ,bought a new Toyota Tacoma and drove it home. I am very happy with our purchase !

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Response From: Toyota of Somerset
Added: 5/15/2013 11:37:12 AM

Thank you very much for your kind words. We are glad your experience from the internet all the way to the delivery at the dealership was a pleasant experience. Enjoy your new Tacoma and welcome to the Toyota Scion of Somerset family!!

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LBP90
5/2/2013 5:33:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason CostonJason Coston
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Somerset:

I couldn't be happier with my experience. Everyone was very polite and very helpful. I am also very pleased with the finance. I do not have one negative thing to say about anyone or anything. This was my very first experience buying a new car and I am so pleased.

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Response From: Toyota of Somerset
Added: 5/8/2013 2:18:43 PM

Thank you for your kind words. We are glad that Jason and the rest of the staff could make your very first new car buying experience a joy! Enjoy your Scion FR-S and Welcome to the Toyota Scion of Somerset family!!

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jamessager
4/30/2013 3:54:48 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff HallJeff Hall
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Toyota of Somerset:

honesty, straight forwardness, and helpfullness, is what prompted the purchase, we were not even
considering this type of vehicle, but the condition of it sold us on the vehicle!

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Response From: Toyota of Somerset
Added: 5/8/2013 2:16:45 PM

Thank you for your kind words. We are glad Jeff and the rest of the Toyota Scion of Somerset staff were able to meet your needs. Welcome to the Toyota Scion of Somerset family!!

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BCreech
4/23/2013 10:50:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff HallJeff Hall
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Somerset:

I had a wonderful experience at Toyota of Somerset. I would recommend this dealership to my friends. I give Chris and Jeff an A+. They are professional, polite, and extremely knowledgeable. They made consistent efforts to streamline the purchase process. I can honestly say this is the first vehicle I have ever purchased that I actually ENJOYED the entire process. I made a short drive from Ashland to purchase this vehicle and it was well worth my time. I know where my next vehicle will be purchased: Toyota of Somerset! These guys are the ultimate professionals.

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Response From: Toyota of Somerset
Added: 4/24/2013 10:29:30 AM

Thank you very much for your kind words. We are glad Jeff, Chris, and the rest of the staff were able to meet your needs. Welcome to the Toyota Scion of Somerset family!!

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docsmith30
4/13/2013 4:28:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stacy DykesStacy Dykes
Jeff HallJeff Hall
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Toyota of Somerset:

Everything was great. No problems. I have dealt with them in the past. I plan to work with them in the future and take my car in for servicing.

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Response From: Toyota of Somerset
Added: 4/24/2013 10:27:59 AM

Thank you for your kind words. We are glad everything went great and that the whole staff was able to meet your needs. Thank you for your business and for being a part of the Toyota Scion of Somerset family!

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julielair1
4/9/2013 10:33:12 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stacy DykesStacy Dykes
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Somerset:

I purchased my first Toyota Camry nearly 12 years ago in Somerset. When it was time to replace my car, I went back to the same dealer because of the quality of care they provided during my first experience. Their service department took great care of my first vehicle anytime I needed assistance with it, so I figured going back to Somerset was the best choice for me. I was thankful that the same salesman was still working there! Working with Stacy Dykes eliminated a lot of the stress that typically goes on with car shopping. He did NOT make me feel pressured, and was very clear in explaining the financing with no hidden fees or agendas. He was helpful as I weighed the thoughts of purchasing a new car or certified used vehicle, and supported what I decided was best for me financially. He did NOT make me feel like he wanted me to buy the most expensive car so he could make more money, it was about what I needed. Toyota of Somerset has gained my trust. I will refer friends and family members to them without hesitation when they are in need of a new/used vehicle. Toyota's certified used program allows consumers to buy a used car with confidence that the dealer will continue to stand behind their product. This also influenced my decision to purchase another Toyota!

In closing, all of the people I encountered while in the showroom, the business office, and out on the lot were friendly and helpful. Toyota of Somerset is a buyer-friendly environment! I will go back there again!

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Response From: Toyota of Somerset
Added: 4/12/2013 5:25:28 PM

Thank you very much for your kind words. We are glad Stacy and the rest of the staff were able to meet your expectations. Enjoy your new Toyota and thank you for coming back. We are glad to have you as a member of the Toyota Scion of Somerset family!!

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rdaultontroxell
4/8/2013 3:34:19 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Isaac HartIsaac Hart
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Toyota of Somerset:

The only 2 thing I would have wanted that I didn't get were a full tank of gas and tags paid since they run out next month. I'm still a satisfied customer though.

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Response From: Toyota of Somerset
Added: 4/12/2013 5:24:13 PM

Thank you for your review. We are glad that Isaac and the rest of the staff were able to meet your needs and we are happy that you were satisfied with your buying experience. Enjoy your new vehicle and welcome to the Toyota Scion of Somerset family!

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ronmary
4/2/2013 6:10:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason CostonJason Coston
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota of Somerset:

Jason Coston is the type of salesperson that you hope will be there when you go to buy your next car! ! ! ! !


From the very beginning, Jason was friendly but not pushy. He really, really knows about cars. Jason answered all our questions from the important ( "Big" ) to the

insignificant ( "Small" ). He is very, very knowledgeable. Jason was extremely patient and gave us all the time we needed to make a decision about purchasing a car.


In dealing with Jason, we felt that he was helping us to fine the car we wanted, instead of trying to just sell a car.


Jason did not pressure us to buy a car but gave us the imformation that we needed when we were at the Toyota of Somerset Dealership and when we phoned him. We

have phoned Jason with questions about our car since we made our purchase and he was just as helpful and patient.


Everyone that we dealt with was extremely professional and helpful.


If we were looking for a car today, we would certainly visit Toyota of Somerset first.




Ron and Mary Lou Rafferty

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Response From: Toyota of Somerset
Added: 4/3/2013 3:01:46 PM

Thank you very much for your kind words. We are glad Jason and the rest of the staff were able to meet your needs. We appreciate your business. Welcome to the Toyota Scion of Somerset family!!

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