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Toyota of Southern Maryland

Lexington Park, MD

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318 Reviews
Call Dealership (301) 863-7555

22500 Three Notch Road

Lexington Park, MD

20653

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Showing 318 reviews

December 01, 2022

Bought a very nice pre-owned vehicle today that'll suit our needs to a tee. We worked with Adam Nogle when we arrived and he did a great job of letting us review the vehicle and then test drive it. We al More

by thomaswilson1002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ADAM NOGLE, MATT TEVIS
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Dec 05, 2022 -

Toyota of Southern Maryland responded

Thanks for the wonderful review of your recent visit to Toyota of Southern Maryland. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Brian Talbot - General Sales Manager - briant@toyotamd.com

Helpful
July 08, 2022

I need a car please help me to get one i really need i Will waiting More

by liconagerson50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Cook
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Helpful
June 30, 2022

They gave me $8,000. 00 for my 2007 Toyota FJ Cruiser as a trade-in and said that was to much. Two days later they put it up for sale at $23,000.00. This is very un-busine More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ALYSSA REIGLE
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Jul 07, 2022 -

Toyota of Southern Maryland responded

The FJ that you traded needed a lot of repairs to pass MSI and to qualify to be sold off our lot, we will not sell a vehicle until these repairs along with All repairs need to make a safe vehicle for the next customer. When we trade a vehicle, we account for some repairs hence the amount we gave this customer. Now that we have had a chance to get a technician to look over the vehicle, we found a lot of repairs not visible to us at the time we traded. We would hope that a customer would tell of these issues at the time we are trading , but generally this doesn’t happen , and in some cases the customer might know of these repairs . Now that we have traded this FJ, we must spend more than we expected to bring it up to our standard of safety. We will have to ask enough to recoup our money and back our 6-month, 6000-mile warranty we offer at time of sale as well so the vehicle would qualify for the purchase of an extended warranty. Sincerely, Brian Talbot - General Sales Manager - briant@toyotamd.com

Jul 20, 2022 -

Tony responded

Sounds like a standard response. You should really look into this a little closer. No one should make $15000 on a trade in and list it for sale two days after you got it. There were no repairs needed for the FJ, it had a crack in the windshield and needed to be detailed. The rest of the vehicle was in nearly perfect shape. I am an automobile mechanic and technician.

Helpful
June 29, 2022

Adam and Myron were a class act to work with. They fulfilled my needs in one visit! More

by lawpal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myron Smith, Myron Smith, ADAM NOGLE, ALYSSA REIGLE
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Helpful
May 03, 2021

Horrible buying experience. Worst dealership I have ever worked with in over 30 years of buying cars. This dealership does not stand behind the vehicle they claim has been thoroughly inspected by their serv More

by Tex1R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Peed, Brian Talbot, Wayne Cook
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Helpful 1
May 03, 2021

Worst buying experience ever. Management will ignore your concerns after the sale. They do not inspect their used vehicles and it may cost you thousands. You may get a good price - but it will cost you in th More

by Tex1R
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Peed, Brian Talbot, Wayne Cook
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Helpful 1
May 03, 2021

THIS DEALERSHIP WILL RIP YOU OFF. They claim to have their service dept inspect vehicles - clearly this is NOT the case. I’ve spend thousands on a vehicle they sold me and I reported as having issues WI More

by Tex1R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Peed, Brian Talbot, Wayne Cook
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Helpful 2
November 17, 2020

I enjoy bringing my car into Toyota’s service department because I know they are going ensure my car is running like new when I leave. Not only do I get the required maintenance but the double check to make More

by gunnerrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JEN ALVEY
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Helpful
September 02, 2020

The staff is always friendly, they work like a happy family! I know they will always take care of my car and me! Thank you! More

by grove4helo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JEN ALVEY, BOBBY STAPLES, SHELBI EDWARDS, VIRGINIA ARIS
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Helpful
September 02, 2020

Fast service, comfortable waiting room with coffee and donuts (not during pandemic) fast and friendly service . Free carwash. Quick on appointments and on time and they keep you posted and explain. More

by John cruz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SHELBI EDWARDS
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Helpful
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