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Toyota of York
York, PA
68 Reviews
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68 Reviews of Toyota of York
October 29, 2023
They were helpful by phone, text, and email to provide with details and additional photos I requested. That was important for me because I live too far away to make multiple trips. The things that cou with details and additional photos I requested. That was important for me because I live too far away to make multiple trips. The things that could have been better. 1) They FJ was to be ready for my test drive at 1pm and deliver assuming I liked it. When I arrived it was at their detail shop and wasn’t ready to drive unto 2pm. (This was probably due to number 3 on my list) 2) The FJ was missing a driver’s side floor mat. Not a big deal, but would have been nice to know. 3) The FJ had an unusual oder when we drove it, which was hard to describe, but it had just been details so I assumed that was why. The first morning after purchasing the if was was stronger and even worse over the next few day. Within 2 weeks of ownership I had the FJ ceramic coated, windows tinted and professionally detailed inside. They determined the order is in the driver’s seat which is why it bothers me. It’s at still there but not as bad. There were also mice droppings in a few areas, so the detail shop at the dealership wasn’t great. Based on how long York Toyota owned the vehicle I feel they masked the order for my test drive which is why the it wasn’t ready when I arrived. It was the exact vehicle I wanted but I probably overpaid a bit due to their practices. More
by jheining
Employees Worked With
There were a few
August 25, 2023
Total liars they take invoices and jack the price up thousands with crap they put in once vehicle arrives at the dealership.they add crap like a ceramic coat and other things that they charge thousands thousands with crap they put in once vehicle arrives at the dealership.they add crap like a ceramic coat and other things that they charge thousands for and they pay Pennie’s for.The dealership are a bunch of crooks. More
by Dreambirthday
Employees Worked With
Mary koeller
July 26, 2023
An oil change and tire rotation took 2 and a half hours after being told it would be 1 hours. It would’ve been fine had someone made contact with me and given me an update, however, that appeared to be too after being told it would be 1 hours. It would’ve been fine had someone made contact with me and given me an update, however, that appeared to be too much work. When I went to speak to my representative about the time it took her 15 min to get to me. Once I was finally done, I was reviewing my paperwork and discovered that the tech found a problem with the canister that holds the oil filter and said it “should be addressed”, yet they did not address it. They are the only ones to have ever changed my oil, and thus it was their oversight, yet this was something that seems of importance but was not reviewed with me. They were real quick to go over the stuff that would cost me 2k worth of stuff, but. Or the one thing that seemed important. I then made 2 calls 4 hours apart to speak to my rep about this, but they could not be bothered to call me back. Once I get this oil filter canister issue corrected, I will never return. I’ve been going to Toyota of york service center for 16 years, without fail, and the customer service has become so incredibly bad that the experience was absolutely atrocious. 10/10 will NOT recommend. More
by Chris wood
Employees Worked With
Morgan
January 19, 2023
If you prefer your vehicle purchasing and service experience on unreasonably awful level, Toyota Of York is your place. From sales to service to management : ignorance, unprofessionalism, no interes experience on unreasonably awful level, Toyota Of York is your place. From sales to service to management : ignorance, unprofessionalism, no interest in standing by their product nor customer satisfaction, dishonesty (not talking about just little lies, telling you they performed service to your vehicle when in reality when presenting them with evidence that vehicle was never touched, excuses and more lies while never make it right) More
by Vik
Employees Worked With
Sales Service Management
January 06, 2023
Elroy Auman was the most patient and caring salesman we have ever had! He made us feel like family! Will recommend him to everyone we know! Thanks Elroy for your exceptional customer service! have ever had! He made us feel like family! Will recommend him to everyone we know! Thanks Elroy for your exceptional customer service! More
by a.s.harkins78
Employees Worked With
Elroy Auman
December 22, 2022
Toyota of York, PA their service is the worst. I have been there three times and three times not even kissed after being screwed. Its my fault for returning two more times. Today’s adventure sta I have been there three times and three times not even kissed after being screwed. Its my fault for returning two more times. Today’s adventure started by taking car to Toyota of York, had problem with App,, told to take to dealer. I complied, well after paying for the app am now told it will be $129 to find problem. God knows what the cost will be to fix computer problem. My first experience with them was buying a car, I was promised certain things, sold old car went to get new car and informed work promised will not be done or for another $1000 they would do what was promised. I declined. This seems to be their mode of operation, promise but not deliver. Since my first visit i bought two more Toyotas but not from Toyota of York. If they were the only repair shop available I would junk the car rather then allow them to work on it. I will never set foot on their lot again and urge everyone to do the same. There are many qualified service professionals in York. Use any one of them. Finally, a fish smells from the top down, their policies and practices come from one person, the Owner of the dealership. AVOID Toyota of York, PA. More
by Raferree15
Employees Worked With
Had appointment with Shane, he wasn’t available at time of service
February 15, 2022
agoNEW I bought a new car 2020 Toyota. So I had their complimentary oil change tire rotation for a certain amount of mileage. Then that was over in about 6 months. Then I paid 400.00 for e So I had their complimentary oil change tire rotation for a certain amount of mileage. Then that was over in about 6 months. Then I paid 400.00 for extension of maintenance plan. I got 3 more oil change tire rotation for that. My check engine light kept going on and then going off. I diagnosed this at a parts store. It was the catalytic converter. The car was not a year old and this is what I got. The mileage was about 45,000. So they put in a new one for free. The maintenance light was also on and they ignored that. By the time I could take it in/get an appointment, the 400.00 maintenance extension was expired, no matter that it was on while they installed catalytic converter. So I am done with them. I would like to add that every single time they did a tire rotation, I would get a mile down the road and then the tire inflator light would come on and I would have to go back. Sometimes it would happen 2times. One time I had no time to play the tire inflator game and I left it on for a month or so until it was time to get another oil change. I don’t think I will buy another Toyota again. I will never go back there unless another part fails (under warranty) and I do not recommend this place to anyone. More
by Dlriz
Employees Worked With
Too many to name
November 08, 2021
Took my vehicle in for inspection. Windshield wipers worked great when I dropped it off. I went to pick it up and suddenly the wipers are "torn" and "not wiping properly to pass inspection". I would nee worked great when I dropped it off. I went to pick it up and suddenly the wipers are "torn" and "not wiping properly to pass inspection". I would need to purchase wipers from them for $45. I asked to see the old wipers, they were not torn or "streaking" as they said. I would not recommend this dealership for any service whatsoever. They have completely lost my trust. If they are willing to sacrifice the integrity of their business pulling off stupid little stunts like this, I certainly wouldn't put it past them to try it with bigger more important issues also. More
by Tawnya
Employees Worked With
Xxxxx
October 05, 2021
Bought a Highlander Platinum at the end of August. The deal was done smoothly. Before we picked up the car, I was told there was a chip in the windshield (from transport) that would be fixed at our conven deal was done smoothly. Before we picked up the car, I was told there was a chip in the windshield (from transport) that would be fixed at our convenience. After checking over the car, there were a few scratches too. I brought the car back and everything was repaired perfectly. Our salesman was Miguel and he was very honest and forth coming with info and help. Answered all our questions efficiently. I highly recommend this dealer and Miguel. More
by Newcar1
Employees Worked With
Miguel and Casey (mgr)
October 29, 2020
This dealership is a rip off Gave me 27,000 for a trade in for 2020 that only had 2000 miles on it but they have a 2016 for 29,000 .so how does 2020 Tacoma cost less than 2016 so how did I get a deal on my in for 2020 that only had 2000 miles on it but they have a 2016 for 29,000 .so how does 2020 Tacoma cost less than 2016 so how did I get a deal on my treat in? I should’ve got 29,000 on the trade-in that would’ve been fair the truck was only two months old with nothing wrong with it More
by トヨタ
Employees Worked With
Sales manager
