Staff was knowledgeable and helpful. At the other dealerships I visited, some staff knew what they were selling, and others clueless. Additionally, even before buying my car, staff was excellent about following up with me and answering my questions over the phone. The car search started 3+ months ago, initially for a car for my other half, who has been in the market for a manual Mazda3 SGT. When the 2016 models started arriving in the Bay Area, Jim called me to let me know what he saw was coming in and that he planned to reach out to another dealer to see if he could get his hands on a car that we had been looking for. When the other dealer did not respond, Jim and the team went ahead and ordered the car for us. Through all of this, I was confident that, when I was in the market for my own car, I would be taken care of.
The dealership is located a little ways away if you are coming from the SF Bay Area. However, there are some great country roads without any traffic that make for a great test drive if traffic on the freeway is backed up. You may not get hills this way, but you can test the acceleration and handling at higher speeds and around some sharp curves. The dealership has a good selection of cars and, from my experience, staff will try to get you what you want if they don’t have it in stock. In addition to walking away with the car I wanted, a 2015 Mazda3 i Touring, I felt like I got a fair price and was treated with respect throughout the process. We look forward to the day when our 2nd car arrives at the dealership! In all, I am a happy customer and recommend Jim A. at Tracy Mazda.