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Transitowne Chrysler Dodge Jeep Elma West Seneca

Elma, NY

not yet
rated
68 Reviews

2989 Transit Road

Elma, NY

14059

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Showing 68 reviews

March 12, 2024

Sons 2022 jeep renegade has been in soon to be 6th time for same issue since August 2023. Parking, emergency brake,airbag and seatbelt lights coming on. Dinging nonstop. Everytime bring in temporary fixed More

by stretch9371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Stephen
Mar 13, 2024 -

Transitowne Chrysler Dodge Jeep Elma West Seneca responded

Hi Thomas. We apologize for the hassle here. We know we had to order different parts and that brought you back multiple times. We apologize and hope the vehicle is repared and functioning properly. Very sorry for the inconvenience.

March 08, 2023

Probibly one of the worse experiences buying a vehicle I've ever seen or experienced, and I've worked at a dealer for 8 years as a technician. Bought a 2020 wrangler jl from them in April of 2021. Only 20 More

by Cody miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Murdock (service dept manager)
January 30, 2023

Took my vehicle in for an oil change, half way home the low oil pressure light was dinging. … got home NO OIL. They suggested I put oil in it or they would tow it back. I needed it for work the next day so More

by Disgusted
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Murdock(?)
November 02, 2022

This service department is terrible, I made an appointment for what I knew was wrong with the car ( leaking shock ) My wife dropped it off Monday am and they had no idea why it was there, so they More

by Frank
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
June 05, 2022

I bought my 2009 Jeep in 2011, and part of the deal was free oil changes for as long as I owned the vehicle. I signed papers and more importantly, we shook hands. I still own and drive it every day and h More

by chuck.morlock
Recommend Dealer
No
Employees Worked With
Zachary Stephen
Jun 16, 2022 -

Transitowne Chrysler Dodge Jeep Elma West Seneca responded

We apologize you are unhappy. We protected our oil change customers from oil change price increases for many years. Unfortunately due to rising petroleum prices, supply chain issues and price increases, and overall increasing costs, we could no longer sustain the oil change pricing or offers of the past. We apologize for the inconvenience.

Jun 16, 2022 -

chuck.morlock responded

You "protected" your oil change customers? No Transitowne, you just kept your part of the deal, which you aren't any longer. When you offered that deal, weren't increases in all of the above accounted for? I get it, you don't expect someone to be driving the same vehicle for that long, so you probably win on 99% of those deals, but that doesn't give you the right to just back out when the buyer wins because you think its ok! A deal is a deal and when you break it, that's just shady. You win I lose, awesome Transitowne, thanks for the lesson on how to practice bad business!

Jun 21, 2022 -

chuck.morlock responded

I have since spoken with Transitowne and they will be honoring the original deal moving forward. For dealing with this issue in a professional manner, I will be changing my review to my original 5stars.

March 25, 2022

Service department needs a little help. I had booked an appointment for an oil change at 7:30am, that being the first appointment of the day i was hoping to be in and out. Needless to say t More

by Eadog1287
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Haring
Mar 28, 2022 -

Transitowne Chrysler Dodge Jeep Elma West Seneca responded

Hi Eadog1287. We appreciate the comments. We tried to look into what happened so we could respond accurately, but we are not entirely certain who you are. If you are who we think the last time yoiu were in was March of 2021. Is this the time frame you are speaking of. Please contact us at customerservice@transitowne.com with your name and when you were in so we can fully understand what happened and correct any future situations. Thanks very much for your comments.

February 15, 2022

Over 2 hours for an oil change! !! That’s with an appointment. Incompetent run amok! More

by Mcmucci1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
October 30, 2021

This dealership does false advertising they use trickery and they lie to you and then they expect you to buy the car at the inflated prices. More

by 1trzsaz8535
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica
Nov 15, 2021 -

Transitowne Chrysler Dodge Jeep Elma West Seneca responded

1trzsaz8535 - We responded to your more detailed review with the following: We apologize for any confusion. we have not had a Ram 1500 offer like that since before Covid. We honestly don't know where that came from or how you found it. We have run into old offers on people's cell phones before that were a result of an old page being cached on the cell phone browser due to the web browser not refreshing the web pages. Sometimes it pulls up the last page you were looking at even if it's outdated. So again we apologize. If if was anything close to something we could accept now we would, but it's too far away from where we are right now. Thanks for your comments.

October 30, 2021

I called this dealership about an ad they had on their website. I called and got a answering machine and left my phone number. l was called back.by a lady named Monica (+1 (716) 486-3161) I told her Tha More

by 1trzsaz8535
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica
Nov 15, 2021 -

Transitowne Chrysler Dodge Jeep Elma West Seneca responded

1trzsaz8535 - we apologize for any confusion. we have not had a Ram 1500 offer like that since before Covid. We honestly don't know where that came from or how you found it. We have run into old offers on people's cell phones before that were a result of an old page being cached on the cell phone browser due to the web browser not refreshing the web pages. Sometimes it pulls up the last page you were looking at even if it's outdated. So again we apologize. If if was anything close to something we could accept now we would, but it's too far away from where we are right now. Thanks for your comments.

August 27, 2021

Thanks for taking care of my minivan brakes! Great service and quick appointment. Service was friendly and called to let me know what needed to be completed on the car. Thanks!! More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Stephen
Sep 03, 2021 -

Transitowne Chrysler Dodge Jeep Elma West Seneca responded

Hi Amy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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