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Transwest Ford - Service Center

Scottsbluff, NE

4.3
237 Reviews

237 Reviews of Transwest Ford - Service Center

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July 20, 2024

Had a 9 am appointment said they were behind but with in 20 minutes they were servicing my F-150 done with in 30 minutes. Very satisfied with the service job More

by Bobjohnson52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Aug 15, 2024 -

Transwest Ford responded

Thank you for the wonderful review, Bobjohnson52. Our technicians and customer service team do a wonderful job of helping our customers get back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

July 04, 2024

I brought my Bronco in for service. They did a good job. The one thing I noticed was that the tire air stem cap was missing from 1 tire. They could have replaced it as a courtesy but More

by SuzyFabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross, Mario Ramirez
Report | Print
Jul 10, 2024 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. Customer feedback is how we continue to improve. We have a new service manager who just recently started. We expect him to tighten up the processes and make sure we are able to earn a 5-star review from all of our guests. Thank you for your business and for your feedback. The Transwest Ford Team

June 07, 2024

Service took 1 1/2 hr. Longer than usual. Not sure what the problem was. More

by sandyhendren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown , Cassie Cross, Mario Ramirez
Report | Print
Jun 07, 2024 -

Transwest Ford responded

Transwest Ford apologizes for the unfortunate delay. We will let our GM know and look into your visit so this doesn't happen again. Thank you very much for your continued support and we look forward to to helping you out in the future. The Transwest Ford Team

June 03, 2024

They did a great job in a timely manner. Much improvement over the previous dealership. More

by Vflorke
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Report | Print
Jun 03, 2024 -

Transwest Ford responded

Transwest Ford appreciates the great review. We have put a lot of work into the dealership and our people over the past year and a half. We appreciate you noticing. We have a great team that does a great job of taking care of our guests. Thank you very much for allowing us to earn your business and we look forward to helping you in the future. The Transwest Ford Team

May 31, 2024

Good Service easy to work with. They were responsive to my needs, and very timely. More

by barryschaeffer8809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Transwest Ford responded

Hi Barry. Transwest Ford is happy our service team was able to take great care of you while on your recent visit. We work hard to make service visits as smooth and hassle free as possible. Thank you very much for your business and we look forward to being of help in the future. The Transwest Ford Team

May 22, 2024

Super Mario Services’s will definitely come back Thanks folks. You’re the best. Next time More

by drofn10zt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Report | Print
May 23, 2024 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Mario was able to take great care of you while in for service recently. Thank you very much for your business and we look forward to helping in the future. The Transwest Ford Team

May 17, 2024

All and all it was a nice experience. They had us in and out in no time. More

by Destiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Kendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Transwest Ford responded

Hi Destiny. Transwest Ford appreciates you taking the time to leave us your feedback. We are happy our team was able to take great care of you while on your recent visit. We work hard to get you in, fixed up and back on the road. Thank you very much for your business and and we hope we can be of help in the future. The Transwest Ford Team

May 14, 2024

They got my pickup in about to week to fix two recalls. They also diagnosed my electrical problem and gave me options to get the issues resolved. I was happy with the work that was done. More

by Kadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
May 14, 2024 -

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take good care of you while in for service. We have a great team that works hard to get you in, fixed up and back on the road. Thank you very much for your feedback and your business. We look forward to helping out in the future. The Transwest Ford Team

May 12, 2024

They were very good about turning a bad situation (poor prior parts replacement), into a good experience. Kudo's to them. More

by edwardeitel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Transwest Ford responded

Transwest Ford is happy our parts & service teams took good care of you. We work very hard to deliver a 5-star experience to all of our guests. Thank yoiu for giving us the opportunity to earn your business. The Transwest Ford Team

May 11, 2024

People were nice when I went to do the recalls on my 2021 Ford explorer More

by villagranam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
May 13, 2024 -

Transwest Ford responded

Transwest Ford is happy to hear our team took good care of you while in for your recall. We work hard to get you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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