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Transwest Ford - Service Center

Scottsbluff, NE

4.3
240 Reviews

240 Reviews of Transwest Ford - Service Center

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July 31, 2024

Great customer service at the counter and work on my vehicle ! was in an out in no time More

by lisa.g26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Jul 31, 2024 -

Transwest Ford responded

Hi Lisa. Transwest Ford appreciates the kind words and the 5-star review. We are happy the team took great care of you. Thank you very much for your business and we look forward to seeing you in the future. The Transwest Ford Team

July 28, 2024

They have really gotten their act together now the remodeling is done. They treated me and my mustang with care and respect the way I had been treated at other Ford dealers in Arizona and Wyoming. More

by gobohunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
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Aug 15, 2024 -

Transwest Ford responded

We really appreciate your 5 star rating, gobohunt Thanks for choosing to work with us, we look forward to seeing you in the future!! Transwest Ford

July 21, 2024

Nathan was a fantastic help. He made sure the process was simple, the vehicle was ready, the few small quirks were taken care of, and the customer experience was delightful. More

by Chris H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Report | Print
Aug 15, 2024 -

Transwest Ford responded

Chris H, thank you for the review and the 5 5-star rating for Transwest! Nathan is the best! We strive to create a smooth process. We look forward to working with you in the future. Transwest Ford

July 20, 2024

Had a 9 am appointment said they were behind but with in 20 minutes they were servicing my F-150 done with in 30 minutes. Very satisfied with the service job More

by Bobjohnson52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Aug 15, 2024 -

Transwest Ford responded

Thank you for the wonderful review, Bobjohnson52. Our technicians and customer service team do a wonderful job of helping our customers get back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

July 04, 2024

I brought my Bronco in for service. They did a good job. The one thing I noticed was that the tire air stem cap was missing from 1 tire. They could have replaced it as a courtesy but More

by SuzyFabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross, Mario Ramirez
Report | Print
Jul 10, 2024 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. Customer feedback is how we continue to improve. We have a new service manager who just recently started. We expect him to tighten up the processes and make sure we are able to earn a 5-star review from all of our guests. Thank you for your business and for your feedback. The Transwest Ford Team

June 07, 2024

Service took 1 1/2 hr. Longer than usual. Not sure what the problem was. More

by sandyhendren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown , Cassie Cross, Mario Ramirez
Report | Print
Jun 07, 2024 -

Transwest Ford responded

Transwest Ford apologizes for the unfortunate delay. We will let our GM know and look into your visit so this doesn't happen again. Thank you very much for your continued support and we look forward to to helping you out in the future. The Transwest Ford Team

June 03, 2024

They did a great job in a timely manner. Much improvement over the previous dealership. More

by Vflorke
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Report | Print
Jun 03, 2024 -

Transwest Ford responded

Transwest Ford appreciates the great review. We have put a lot of work into the dealership and our people over the past year and a half. We appreciate you noticing. We have a great team that does a great job of taking care of our guests. Thank you very much for allowing us to earn your business and we look forward to helping you in the future. The Transwest Ford Team

May 31, 2024

Good Service easy to work with. They were responsive to my needs, and very timely. More

by barryschaeffer8809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Transwest Ford responded

Hi Barry. Transwest Ford is happy our service team was able to take great care of you while on your recent visit. We work hard to make service visits as smooth and hassle free as possible. Thank you very much for your business and we look forward to being of help in the future. The Transwest Ford Team

May 22, 2024

Super Mario Services’s will definitely come back Thanks folks. You’re the best. Next time More

by drofn10zt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Report | Print
May 23, 2024 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Mario was able to take great care of you while in for service recently. Thank you very much for your business and we look forward to helping in the future. The Transwest Ford Team

May 17, 2024

All and all it was a nice experience. They had us in and out in no time. More

by Destiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Kendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Transwest Ford responded

Hi Destiny. Transwest Ford appreciates you taking the time to leave us your feedback. We are happy our team was able to take great care of you while on your recent visit. We work hard to get you in, fixed up and back on the road. Thank you very much for your business and and we hope we can be of help in the future. The Transwest Ford Team

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