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Robert MacDonald
Robert MacDonald at Transwest Ford
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Robert MacDonald

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.0
20 Reviews
4.0

20 Reviews

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20 Reviews of Robert MacDonald

December 08, 2023

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Employee Rating

They were very kind and able to fix my problem in a short amount of time. More

by Craige3
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Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Dec 15, 2023

Transwest Ford responded

Hi Craige. Transwest Ford is happy our service team was able to get you in, fixed up and back on the road in a timely manner. We work hard to make sure our customers are not without their vehicle for very long. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 27, 2023

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They seem to work very good and I’m very happy with them so far! More

by Toosweet
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Nov 28, 2023

Transwest Ford responded

Hi Toosweet. Transwest Ford appreciates the kind words. We are happy our service team was able to get you fixed up. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 27, 2023

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They were great to work with and pleasant and courtesy and helpful in every way . More

by Vergilandy@yahoo.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Drew Allen, Brian Christeleit, Shawn Miller, Jordan Lockwood, Cassie Cross, Becky Mehling, Eric Racine , Hunter Christeleit

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Nov 28, 2023

Transwest Ford responded

Transwest Ford appreciates the great review. It's always nice to hear from our guests. We are happy the team was pleasant and courteous while on your visit. Thank you for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 20, 2023

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Cassie got me scheduled right away and the person who did my detail did an excellent job highly recommend anyone to bring their vehicle here for detail work. I have my vehicles detailed at least every 6 mont More

by njhyde43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Nov 20, 2023

njhyde43 responded

Thank you

November 19, 2023

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Cass was super helpful getting my vehicle in without any notice for an oil change. More

by Mistyweibertross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Nov 20, 2023

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are happy to hear Cassie was able to squeeze you in for an oil change. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 18, 2023

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Cassie did not help me. Another guy did he was rude. Appt was at 2 they never took pickup back till 2:20. More

by CAWIEZEL
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Recommend Dealer
Yes

Other Employees Tagged: Sunshine Eisenbarth, Nathan Kendall

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Dec 18, 2023

Transwest Ford responded

Transwest Ford appreciates your feedback. However, we are sorry you had a less than perfect experience while in for service. We will review your visit with our service team to see where we can make improvements. Thank you again for your input, its how we continue to improve. We hope we can be of help in the future. The Transwest Ford Team

November 04, 2023

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I'm happy with the service department. They even changed the wiper on rear window. I didn't know it was bad. Kudos to the service department crew. You make me feel safe driving my car. More

by Grannygrunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross , Josh Smith

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Nov 06, 2023

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take great care of you while on your recent visit. We work hard to create a smooth, hassle-free experience. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 04, 2023

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Employee Rating

Cassie was very pleasant to deal with, I was very impressed that the truck was washed thank you for that, look forward to a great relationship with the Ford dealership More

by Matthias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross , Josh Smith

Helpful
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Nov 06, 2023

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests. We are happy Cassie was able to make your service visit a pleasant one. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 02, 2023

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They let me know what it would cost me before they di the work and kept me informed the whole time. More

by lizflick47
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross , Josh Smith

Helpful
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Nov 06, 2023

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the service team was able to take great care of you while on your recent visit. We do our best to keep our guests informed throughout the process. so there are no surprises. Thank you very much for your business and we hope we can be help in the future. The Transwest Ford Team

November 02, 2023

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Employee Rating

They need mechanics that can work on your car bbbbbbbb. Aaaaaaaa dddddd FFL gg II More

by Davebrowning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross , Josh Smith, Brian collar

Helpful
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Nov 06, 2023

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We appreciate the 4-star review. We will certainly work a little harder so we can earn that 5th star. We are always looking for good technicians, we have numerous openings. Please send anyone you know are way, we would love to interview them. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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